All you need to know this week about loyalty & CX: AirAsia • Air Canada • Ethiopian Airlines • Delta • Etihad • Malaysia Airlines • Qatar Airways • Emirates • Alaska Airlines • Plusgrade • Norwegian • Easyjet • Oman Air • Caribbean Airlines • Marriott • Minor Hotels • NH Hotels • Wyndham • Hyatt • Hilton • Radisson • IHG • Four Seasons • Norwegian Cruises • Qualtrics • Adaverse • 7-Eleven • Walmart • Mattel • Shopify • Best Buy • Loyalty Reports • Loyalty Careers & Jobs
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GLOAirlines, Alliances & Airports:
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Duty-free shopping made easier on AirAsia MOVE AirAsia MOVE, the leading OTA (Online Travel Agent) in Asia, is set to complement our guest’s journey even further with AirAsia MOVE Duty-Free, the app’s duty-free shopping platform that offers international luxury brands and Asian favorites.
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History made as AirAsia Indonesia arrives in Cairns History has been made at Cairns Airport today with the touch down of the first AirAsia service. The inaugural flight landed in Cairns about 6am and reloaded with local passengers before departing back to Bali (Denpasar) just after 7am. Services will operate three times a week, injecting more than 28,000 seats into the Cairns market in the first year.
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Edelweiss Air to Launch Non-Stop Zurich-Halifax Route Travelers from Atlantic Canada will soon have direct access to Switzerland and easy connections to much of Europe, thanks to Edelweiss Air’s new route between Halifax (YHZ) and Zurich (ZRH). Starting July 3, 2025, Edelweiss Air will offer twice-weekly non-stop flights, marking the first direct link between these two cities. This is particularly good news for Atlantic Canadians who typically need to connect through major hubs to reach Switzerland and beyond.
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Air Canada Resumes Ottawa to London Heathrow Non-stop International Services Beginning Spring 2025 Air Canada today announced it is further boosting its schedule serving Canada’s capital region with non-stop, international flights from Ottawa to London Heathrow. Flights will be operated four-times weekly with Air Canada’s Dreamliner fleet offering a choice of three cabins beginning March 31, 2025. Seats are available for purchase now at aircanada.com, via the Air Canada app, travel agents and Air Canada’s contact centres.
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Ethiopian Airlines, the leading aviation group in Africa, is pleased to announce the inauguration of the Silver Lounge, an exclusive facility dedicated to ShebaMiles Silver members. Strategically positioned within the Addis Ababa Bole International Airport, the Silver Lounge offers a serene and engaging environment where passengers can unwind and enjoy entertainment amenities.
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Ultra-low fare carrier Frontier Airlines (NASDAQ: ULCC), in partnership with Barclays US Consumer Bank, is launching an exciting new benefit for FRONTIER Airlines World Mastercard® cardmembers. Starting today, primary cardmembers will receive two free checked bags on all Frontier Airlines operated flights*.
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Delta takes fast, free Wi-Fi international Delta has started rolling out fast, free Wi-Fi presented by T-Mobile on select long-haul international routes – a major milestone in the airline’s journey to bring reliable, streaming quality connectivity to its entire global fleet for free. Most transatlantic flights are expected to be in service with free Wi-Fi by the end of the summer.
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Etihad gets the party started in India by flying its A380 to Mumbai Etihad Airways, the national airline of the UAE, is hailing its long-standing connection with India by deploying its iconic Airbus A380 to Mumbai for a special four-month period, marking 20 years since its inaugural flight to the city.
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Lufthansa welcomes guests to new premium lounge at Newark Liberty International Airport Lufthansa Airlines has opened its new premium lounge in Terminal B at Newark Liberty International Airport, New Jersey. Guests can relax or work in the 600 square meter space before their flight.
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Malaysia Airlines today celebrated the successful launch of its inaugural flight to Chiang Mai, Thailand. Flight MH772 departed KL International Airport Terminal 1 (KUL) at 11.50am, operated by a Boeing 737-8, and safely landed in Chiang Mai International Airport (CNX) at 1.40pm. The return flight, MH 773, departed at 2:40pm and arrived back in KUL at 6:45pm local time.
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Qatar Airways Increases Flight Frequencies to London, Male, Miami, and Tokyo From 27 October 2024, the World’s Best Airline will add an eighth daily flight to London due to increased demand from passengers travelling with Qatar Airways. Qatar Airways will also serve Male with up to 28 weekly flights, Miami with up to 12 weekly flights, and Tokyo with 11 weekly flights during the peak 2024-2025 winter season
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As the only airline in the world to have won the Skytrax World’s Best Business class 11 times, Qatar Airways announces further enhancement to its business class service with the introduction of caviar service on its menu offering.
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Saudia Unveils Up to 50% Discounts on International Routes for Business and Guest Class
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Guests can book their next hotel room or vacation rental through Stays by Alaska Vacations and experience Alaska’s award-winning loyalty program while saving money.
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Qatar Airways Acquires 25 per cent Stake in Airlink The partnership between Qatar Airways and Airlink seeks to align both carriers’ loyalty programs – Qatar Airways Privilege Club and Airlink Skybucks.
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AirAsia, in collaboration with the Singapore Tourism Board (STB), Gardens by the Bay and Mandai Wildlife Group unveiled the ‘Love, Singapore’ aircraft livery today. The launch comes as part of a joint campaign to promote inbound travel to Singapore from visitors in Malaysia, Thailand and Indonesia, riding on the year-end travel peak in the region.
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Thai AirAsia X ready to fly direct between Sydney and Bangkok (Don Mueang Airport) from 1 December! Thai AirAsia X beckons everyone back to Thailand ahead of the peak end of year travel season with direct Sydney-Bangkok (Don Mueang Airport) flights, now available six times a week starting from Sydney from 2 December 2024 to Don Mueang Airport (DMK) with an enhanced variety of Fly Thru connecting routes.
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Seamless Summer Travels: Qatar Airways’ Announces Latest Interline Partnership with Maldivian Qatar Airways has partnered with Maldivian, the national carrier of the Maldives, to offer passengers the convenience of booking both airlines’ flights in a single ticket on qatarairways.com. This interline partnership provides travelers with more choices, competitive fares, and coordinated flight schedules, enhancing connectivity to 17 domestic destinations within the Maldives.
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Emirates launches elite wine learning experiences To enhance Emirates’ unparalleled wine in the sky experience, where cabin crew invite customers to savour a collection of acclaimed wines and rare vintages, Emirates plans to further complement its world class service with the recent launch of bespoke wine courses for cabin crew; L’art du vin.
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Garuda Indonesia Expands Partnership with Plusgrade GarudaMiles enhances reward utility and flexibility by leveraging Plusgrade’s decades of loyalty expertise and strategic data insights through their loyalty business unit, Points.
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Norwegian Reward offers Status Match with SAS EuroBonus Norwegian’s award-winning benefits program Norwegian Reward offers this autumn a shortcut to the top-level Priority for all SAS EuroBonus members with gold and diamond cards.
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Flights between Linz and Frankfurt now bookable As previously announced, Austrian Airlines will return to Linz and operate the Linz-Frankfurt route from winter 2024/2025. The first flight will take off from Linz to Frankfurt on 28 October, 2024. An ATR 72-600 aircraft (72 seats) from Austrian Airlines’ partner “Braathens Regional Airlines” will be used. The flights will initially be operated three times a day and can be booked from today on austrian.com.
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Fin-tastic news: Austrian Airlines takes off with sharkskin Starting in December 2024, Austrian Airlines will be the first airline globally to equip their Boeing 777-200ER aircraft with innovative “AeroSHARK” surface technology. On a total of four Boeing 777-200ERs the fuselage and engine nacelles will be covered with the “sharkskin” film developed by Lufthansa Technik and the company BASF. The significantly reduced frictional resistance resulting from the film will reduce the CO2 emissions of Austrian Airlines’ long-haul fleet and fuel consumption.
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easyJet holidays launches exclusive promotion to celebrate four years of working with the trade August 19th marks the fourth birthday of the trade division at easyJet holidays, and to celebrate, an exclusive promotion has launched in which travel agent partners can save up to £100 off all beach and city breaks with a minimum spend of £1000.
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Oman Air Introduces Next-Level Business Travel with Business Studio To cater to shifting demand and in line with global consumer trends, Oman Air has announced its new Business Studio. The new cabin, which will replace the airline’s First Class product, will retain its spacious cabin layout, classic lie-flat seats, and Wi-Fi connectivity, but with more affordable fares and a redefined service approach that is tailored to the needs of modern travelers.
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Juneyao Airlines to Begin Direct Flights Between Shanghai and Melbourne Juneyao Airlines, a Chinese carrier, is set to introduce direct flights between Melbourne Airport (MEL) and Shanghai’s Pudong International Airport (PVG). Starting December 19, 2024, the airline will operate three weekly flights using its Boeing 787-9 Dreamliner, featuring 29 business class and 295 economy class seats. During the peak holiday season in January and February 2025, the frequency will increase to daily flights.
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Discover Airlines to Expand Fleet and Revamp Cabin Offerings On August 21, 2024, Discover Airlines, a leisure-oriented carrier within the Lufthansa Group, revealed plans to grow its fleet and update its cabin offerings across all three service classes: Business, Premium Economy, and Economy.
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Caribbean Airlines: Voted Caribbean’s Leading Airline Brand 2024 The Caribbean Gala Ceremony of the World Travel Awards, an annual event that honours outstanding achievements in tourism and travel across the Caribbean, saw Caribbean Airlines distinguishing itself among its competitors. With a strong focus on customer satisfaction, innovation, and operational efficiency, the airline has consistently set high standards in the aviation sector.
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Hotels & Hospitality:
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Marriott International, Inc. announced a long-term licensing agreement with Sonder Holdings Inc., which is expected to add over 9,000 rooms to Marriott’s portfolio by year-end and approximately 1,500 rooms to its pipeline.
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Luxury Group by Marriott International Presents an Unparalleled Dining Series The Luxury Group by Marriott International, with an unrivaled portfolio of eight hotel brands including The Ritz-Carlton, Ritz-Carlton Reserve, Bvlgari Hotels & Resorts, St. Regis Hotels & Resorts, EDITION, The Luxury Collection, JW Marriott, and W Hotels, today announces Luxury Group Dining Series, a multi-city regional dining series commencing from September to November featuring six handpicked hotels.
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Anantara Koh Yao Yai Resort & Villas Marks First Anniversary with Exclusive Luxurious Offers nantara Koh Yao Yai Resort & Villas, an opulent island retreat in Southern Thailand’s Phang Nga Bay, is celebrating its first anniversary as a top destination for both couples and families by offering exclusive benefits for guests who book directly during August and September 2024.
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NH Hotels & Resorts Debuts in the Indian Ocean with NH Maldives Kuda Rah Resort Opening Minor Hotels, a prominent global hospitality group with a portfolio of over 550 hotels across 56 countries, has announced the launch of the first NH Hotels & Resorts property in the Indian Ocean. The NH Maldives Kuda Rah Resort is set to open on September 1, 2024.
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Wyndham Rewards Ranked Best Hotel Loyalty Program by Readers of USA Today This marks the seventh consecutive year Wyndham Rewards has taken the top spot in program rankings from USA Today and the sixth consecutive year its credit card has taken the top spot. Nominees for the awards are compiled by a panel of industry experts, and winners are chosen based on daily voting from USA Today readers.
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Tambourine and Hyatt Expand Event Planner Experience with Global Rollout The Event Experience Guide is part of Together by Hyatt, Hyatt’s event philosophy designed to ensure customers feel more cared for, more efficient, more impactful, and more intentional. With Together by Hyatt, Hyatt hotels are helping to create seamless experiences and deliver more connected meetings and events, with customers at the heart of it all.
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Marriott International, Inc. announced its 9,000th property with the opening of The St. Regis Longboat Key Resort. Situated on an expansive 18 acres in Longboat Key, Florida, this luxury beachfront property features 168 exquisite guestrooms, including 26 suites, and offers breathtaking ocean views, outstanding culinary experiences, and world-class amenities, all reflective of the St. Regis brand’s signature distinctive design and exceptional service.
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Hilton Introduces Enhanced Global Luxury Travel Advisor Program Hilton introduced Hilton for Luxury on August 20th, a premier global luxury travel advisor (LTA) preferred partner program exclusive to Hilton’s award-winning luxury brands: Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, LXR Hotels & Resorts, NoMad Hotels and Signia by Hilton. The invitation-only program is designed for Hilton’s top-producing luxury travel advisors in every region, who support customers in booking world-class accommodations around the globe.
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Radisson Hotel Group scores with hotel opening at Toughsheet Community Stadium Radisson Hotel Group proudly announces the opening of The Bolton Stadium Hotel, part of Radisson Individuals, located in the heart of North West England and directly connected to the Bolton Wanderers Football Club’s home stadium. With 125 well-appointed rooms and suites, some offering stunning panoramic views of the pitch, the hotel is ideal for both stadium visitors and business travelers looking for a unique venue for meetings and events.
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IHG Debuts New Resort at 2,000 Meters on Oman’s Jebel Akhdar IHG Hotels & Resorts is set to unveil the Hotel Indigo Jabal Akhdar Resort & Spa, the first of its kind in the region, on September 1, 2024. Situated at an elevation of 2,000 meters on Jabal Akhdar, a mountain range in Oman’s Ad Dakhiliyah governorate known as the “Green Mountain,” this boutique lifestyle resort will offer 173 elegantly designed rooms, suites, and chalets, each providing breathtaking views of the surrounding peaks and canyons.
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Vida Hotels and Resorts Launches Vida Marina Resort Marassi: A New Coastal Retreat in Egypt Vida Hotels and Resorts proudly announces the opening of Vida Marina Resort Marassi, its first resort in Egypt, offering an upscale lifestyle experience that combines chic coastal living with vibrant waterfront activities along the Mediterranean Sea. This new resort promises an unforgettable stay for guests seeking an inspired and luxurious escape.
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IHG Hotels & Resorts and Flag Luxury Group Announce InterContinental Orlando, Set to Open in 2028 IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today announced the signing of a new InterContinental Hotels & Resorts property in Orlando, Fla. Developed in partnership with owner Flag Luxury Group and Unicorp National Developments, InterContinental Orlando will welcome guests with elevated amenities and culturally rich experiences that exemplify the InterContinental brand’s evolution while providing insider expertise to all the destination has to offer.
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Hyatt Announces Plans for Park Hyatt Sapporo Hyatt Hotels Corporation announced today that a Hyatt affiliate has entered into a management agreement with Heiwa Real Estate Co. Ltd., for a new Park Hyatt hotel in Sapporo. Scheduled to open in 2029, the hotel will be situated in the economic and cultural center of the Hokkaido Prefecture in northern Japan.
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As modern Thailand pivots to more nuanced and experience-oriented travel, a growing trend over the past decade has seen its cuisine undergo significant retrospection. While classic Royal Thai fare retains its exalted position at the table, a new generation of chefs are exploring their own heritage to create an alternative vernacular of Thai recipes.
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Hilton Signs New Agreement for Iconic Hilton Munich Park Hotel This innovative project will blend residential, retail, office, and hospitality spaces, creating a dynamic new destination and community. The reimagined Hilton Hotels & Resorts property will serve as a central hub within Tucherpark, providing a vibrant space for guests, residents, shoppers, and professionals.
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Cruises:
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Norwegian Cruise Line® Expands Port-Immersive Itinerary Options in Europe NCL’s guest-focused itinerary planning introduces more seven-day European cruises, many with limited or no sea days, enabling guests to fully experience each destination. Select seven-to-14-day voyages include overnight stays in Reykjavik, Iceland; Copenhagen, Denmark; Istanbul, Turkey, and more.
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Retail, E-commerce, F&B, Healthcare:
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Amenities Health Selected for Microsoft for Startups Pegasus Program Joining the Pegasus Program, Amenities Health is set to enhance the digital healthcare experience, improving patient acquisition, retention, and brand loyalty.
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Qualtrics Announces New Capabilities to Offer a Personalized Healthcare Experience With Qualtrics’ participation in the Epic Workshop, joint customers receive access to products that enable healthcare providers to offer a more immediate and personal experience by pairing patient feedback with health information in Epic at the point of care.
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Adaverse invests in Mithu to revolutionize restaurant loyalty programs with Web3 Mithu aims to solve a critical problem in the loyalty program market, where customers struggle to manage multiple loyalty programs and billions of dollars worth of points expire annually.
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Heritage Grocers Group Launches Redesigned Website and Enhanced Loyalty Program ‘Tony’s Rewards’ replaces Tony’s previous rewards program, joining the brand with Heritage’s other banner companies, Cardenas Markets and El Rancho Supermercado, under one unified loyalty program.
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d.light launches loyalty programme for off-grid solar customers in Kenya The new loyalty initiative, named the d.light Points Programme, was launched in Kenya this month, with plans to expand to Uganda, Tanzania, and Nigeria later this year. The company aims for over 500,000 customers to benefit from the program by the end of 2024.
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24 Hour Fitness Launches All-New FitPerks™ Loyalty Program To Encourage More Movement, More Often The 24 Hour Fitness loyalty program, FitPerks; offers members the opportunity to earn points through various activities, including participating in fitness classes, signing up for one-on-one coaching sessions, etc.
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7-Eleven Hawai’i Launches New Mobile App This innovative app, available at all 67 stores across O’ahu, Maui, Kaua’i, and Hawai’i Island, offers customers an enhanced shopping experience through mobile checkout, 7Rewards and 7NOW.
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7-Eleven, Inc. and Green Day Announce Launch of Exclusive Anniversary Blend To celebrate the launch, 7-Eleven and Punk Bunny are offering the chance to win big by honoring the tradition of Green Day fans solidifying their fandom in ink – with a twist.
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Walmart+, Walmart’s Loyalty Program, Launches First-Ever Dining Benefit With Burger King Walmart+ members can enjoy 25% off Burger King digital orders every day and a free flame-grilled Whopper® every three months.
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Mattel appoints new chief technology officer In this role, Koorapati will report to CFO Anthony DiSilvestro and will oversee the company’s technology operations, including shared platforms, AI, software and hardware development, cybersecurity, digital privacy, and connected product designs. The company announced this spring that it is evaluating AI applications across its operations as part of a broader effort to reduce costs by $200 million by 2026.
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Shopify, YouTube expand partnership Now, eligible Shopify Plus and Advanced sellers in the U.S. can join YouTube’s affiliate program through Google and YouTube apps available on the Shopify platform. This program allows Shopify merchants to collaborate with YouTube creators to promote their products, with sellers able to manage the program, content, and product analytics using Google Merchant Center.
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Walmart is employing AI to cipher through 850M product data points “We’re finding tangible ways to leverage generative AI to improve the customer, member and associate experience,” CEO Doug McMillon said.
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Best Buy launches AI-powered delivery tracking Best Buy is among a growing number of retailers, including Amazon and Walmart, that are utilizing AI to enhance the customer-facing aspects of the shopping experience.
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Circle K owner makes bid to acquire 7-Eleven Canadian Alimentation Couche-Tard has made an offer to Japan’s Seven & i Holdings, aiming to initiate deeper discussions regarding a potential takeover of its convenience store business. Both companies, which own the Circle K and 7-Eleven brands respectively, have confirmed the communication.
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Red Robin Gourmet Burgers, Inc. Reports Results Comparable restaurant revenue declined 4.0% excluding a deferred revenue benefit led by the change in the Company’s loyalty program. Including this benefit, Comparable restaurant revenue declined 3.2%.
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Transport, Fuel Retail & Mobility:
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AEROMOT Announces Strategic Partnership with Renowned Studio MT AEROMOT, a leading aeronautical technology company, has unveiled a new partnership with the internationally acclaimed architecture and design consultancy Studio MT, founded by architect Marcelo Teixeira. Studio MT specializes in product design, limited-edition objects, transportation design, and aircraft interiors and exteriors, along with other mobility-related equipment.
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Maxol boosts loyalty with carbon offset programme US fuel retailer has partnered with PDI Technologies to create an initiative focused on differentiating its Premium Fuel brand and increasing customer loyalty.
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Loyalty Technology, Solutions & Consulting:
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Qwary Releases New Integrations With Zendesk and Snowflake The integration of Zendesk and Snowflake facilitates automated data collection paired with analytical tools that make reporting easy. These innovative solutions can efficiently receive and consolidate feedback during the customer journey.
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Jobs & Careers:
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Deloitte is hiring: Relationship Marketing (CRM) Group Strategy Director Location: New York, USA. Click inside to apply.
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Sky (Deutschland) is hiring: Manager Loyalty Marketing Location: Munich, Germany. Click inside to apply.
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Bank of Hawaii is hiring: Engagement Program Manager Location: Honolulu, Hawaii. Click inside to apply.
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bp is hiring: Loyalty Proposition Manager Germany & Austria Location: Bochum, Germany. Click inside to apply.
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Aldi is hiring: Loyalty Manager Location: Essen, Germany. Click inside to apply.
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Citi Bank is hiring: NAM Card ThankYou Rewards Program Manager – Strategic Partnerships Location: Wilmington, Delaware, USA. Click inside to apply.
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Adidas is hiring: Senior Manager, Brand Communications (Collaborations & Partnerships) Location: Miami, USA. Click inside to apply.
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