Survey Also Reveals 86% of Organizations That Recently Added a New Channel, Experienced Increased Customer Engagement.
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New tech investments predict higher employee engagement, but most employees are using AI tools their employers don’t know about. Poor experiences for new hires, customer-facing and part-time employees threaten to …
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The national study of 1,000 U.S. consumers found that 88% of customers say their issue was resolved through AI or a hybrid AI-to-human interaction. Yet only 22% say the experience …
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Havas CX has released its seventh annual X INDEX Report, a proprietary global barometer of customer experience, revealing a warning for modern brands: the gap between what companies promise in …
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A new global study* from the IBM Institute for Business Value, in collaboration with the National Retail Federation, found that while nearly three-quarters of surveyed consumers (72%) still shop in …
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The study found that while 75.7% of Customer Support and CX Operations leaders plan to prioritize AI and automation investments over the next 12 months, 48.6% simultaneously report struggling with …
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Mastercard’s Consumer Shopper Snapshot 2025 shows that value for money tops UAE holiday shoppers’ wish lists, the majority make purchases through multiple channels, and they are increasingly turning to AI …
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A new industry survey conducted by Kapture CX reveals that AI has officially reached a point of universal adoption intent in customer experience. 99% of CX leaders surveyed confirmed they …
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As Americans gear up for a year of exploration, the leading travel brand is giving five lucky winners a chance to win 1 million Marriott Bonvoy points.
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Loyalty and rewards programs remain the strongest factor shaping how Americans choose and use credit cards, with consumers—especially older generations—placing increasing value on personalized, tailored rewards that make them feel …
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