The awards recognize Gladly’s differentiated approach to customer experience AI—designed to deliver operational efficiency and stronger customer relationships. Unlike deflection-first automation, Gladly’s platform keeps humans in the loop, unifies every …
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The national study of 1,000 U.S. consumers found that 88% of customers say their issue was resolved through AI or a hybrid AI-to-human interaction. Yet only 22% say the experience …
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The Disruptive Technology category honors innovations that fundamentally reshape how businesses serve their customers. Gladly stood out from a field of finalists—including Microsoft, Observe.AI, and Krisp—for its customer-centric platform designed …
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Gladly Launches Industry’s Only AI on Voice Powered by Lifelong, Multichannel Customer Conversations
Gladly, an AI-powered customer service platform that puts people, not tickets, at the center, today announced the launch of Sidekick on Voice, bringing radically personal AI-powered support to phone calls.
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Recognition Highlights the Growing Need for AI-Driven, Customer-Centered Service Solutions
