For 99% of Companies, Omnichannel Is Strategically Important, But Only 43% Have Moved Beyond Email and SMS, New MMDSmart MessageWhiz Report Finds 24 February, 2026 24 February, 2026 #digitalcommunication #omnichannel #survey Survey Also Reveals 86% of Organizations That Recently Added a New Channel, Experienced Increased Customer Engagement. FacebookTwitterLinkedinEmail