From “frequent flyer” to “frequent spender” • Dynamic pricing & the quiet devaluation of miles • Loyalty programs have become huge businesses • Points are moving from “dream trips” to …
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Capella Bangkok named hotel of the year, Capella also voted leading luxury hotel brand, Japan shines as most popular holiday hotspot and Viceroy at Ombria Algarve won best new hotel. …
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Travlr Network’s new white paper argues that airlines should add an identity layer to the start of the shopping process so they can recognize travelers earlier and deliver more relevant, …
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IATA’s 2025 Global Passenger Survey reveals that smartphones, digital identity, and biometrics are rapidly becoming the preferred tools for managing the end-to-end travel journey, with travellers worldwide demanding more seamless, …
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At the World Aviation Festival 2025, Oliver Ross (KM Malta Airlines, Loyalty & CRM) outlined how the boutique carrier is launching a real-time loyalty marketplace to drive engagement beyond flights. …
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At the World Aviation Festival 2025, Mike Petrella (United Airlines, MileagePlus) today outlined how United is transforming loyalty into a human-centric ecosystem built on travel, data, and media. With partnerships …
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At the World Aviation Festival 2025, airline and travel leaders from LATAM, Azul, Vueling, TAP Air Portugal, and Cover Genius examined how smart partnerships can unlock new value for passengers …
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At the World Aviation Festival 2025, Cristina Yoshida, Director of Loyalty at Azul, highlighted how Azul Fidelidade is evolving into an everyday loyalty ecosystem powered by subscription plans, premium credit …
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At the World Aviation Festival 2025, Cristian Ortiz, CEO of LATAM Pass, outlined how the programme is evolving from a traditional frequent flyer scheme into a digital-first, everyday loyalty ecosystem …
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PwC’s Consumer Markets Industry Trends 2025 report shows that companies are moving from AI pilots to enterprise-wide adoption, using generative AI to drive personalization, dynamic pricing, compliance, and M&A, while …
