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Home » Articles » Private: United Airlines is tapping into robotics and automation to enhance CX and traveller journey

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United Airlines is tapping into robotics and automation to enhance CX and traveller journey

0 comments #Automation  #CX  #loyaltytech  #robotics  #travellerjourney  #UnitedAirlines  #USA

United Airlines is actively exploring technologies offered by robotics and automation to be ready to take CX to next level.  Ahead of FTE conference in September 2023, Kristen Berndt, Senior Manager of Baggage Strategy & Innovation at United Airlines gave comments to FTE on current initiatives at United.  Berndt acknowledged…

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