LOYALTY TECHNOLOGY & SOLUTIONS

Genesys Cloud CX Achieves FedRAMP Authorization to Enable Government Agencies to Transform Customer Experience

Genesys®, a leader in AI-powered experience orchestration, has achieved Federal Risk and Authorization Management Program (FedRAMP®) authorization at the Moderate Impact level for the Genesys Cloud CX™ platform. According to the Genesys State of Customer Experience Report, more than two-thirds of customer experience (CX) leaders at government agencies plan to implement…