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Home » Articles » Private: Consumer Loyalty to Finance Companies Fell Sharply During Pandemic, according to S&P Global Mobility

Consumer Loyalty to Finance Companies Fell Sharply During Pandemic, according to S&P Global Mobility

0 comments #Finance  #Pandemic  #S&PGlobalMobility

SOUTHFIELD, Mich., July 20, 2023 -- Whether customers were leasing or buying vehicles, their loyalty to automotive finance institutions eroded significantly during the pandemic. Across new-vehicle lease and loan, more than half of all customers defected to a new finance source when returning to market, with the numbers trending steadily…

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