In this episode Iain Pringle makes predictions for the loyalty industry in 2023 with special guests Phil Gunter, Adam Posner, Stuart Melim and Simon Morgan.
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In this podcast Iain Pringle makes real the nightmare of revisiting our panel’s resolutions for 2022 and score them on how well they did. With special guests Phil Gunter, Adam …
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In this episode Iain Pringle will explore how programs can work with, rather than against hyper-collectors. With Rob Burgess, Editor, Head for Points and Alan Lias, previously VP of Customer …
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In this episode Iain Pringle explores the search for the loyalty industry’s equivalent of the holy grail – how to measure overall program Return On Investment. Why is it so …
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In this express episode Iain Pringle explores the role status matching can play in helping airlines win back high value customers. With Phil Gunter and Mark Ross-Smith.
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In this podcast Iain Pringle explores how program managers can ensure that loyalty has a place in boardroom discussions. With Adam Posner and Alan Lias.
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In this podcast Iain Pringle explores the ins and outs of loyalty fraud. How does it happen, how can it be managed and what steps can you take to make …
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In this podcast Iain Pringle explores learning about loyalty by discussing where loyalty professionals can turn to find out more about our fascinating industry. With Paula Thomas, Graeme Thomson and …
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Extra Time! As the discussion often continues after the mics close here is a behind the scenes view of what happened next with additional case studies and content.
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In this podcast Iain Pringle explores the phenomenon of open banking and ask if it will really will be the “next big thing” in loyalty? With special guests David John …
