0:00 – Highlights of the 12th edition of ‘For Love or Money 2024’ report, 6 types of loyalty currency • 6:32 – Move from a transactional loyalty to emotional loyalty: …
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In an interview with PYMNTS, Paco Underhill, a psychologist and retail consultant and author of “Why We Buy,” discussed how the wealth concentration among older consumers is shifting loyalty dynamics.
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In an interview with Linda Fox, Senior Reporter for PhocusWire, Pour discussed his goal for a “PNR-free world” and emphasized the importance of enhancing customer experience in the airline industry’s …
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Full member video. Topics covered: Idea and philosophy behind Sky Plus – Challenges launching a new program – On membership – Features of Sky Plus – On building a platform …
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The incorporation of payments into smartphones has played a crucial role in enhancing loyalty programs. Users can now make seamless payments with a simple click, eliminating the need to wait …
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0:00 – on current tech trends in loyalty • 2:20 – on foreword from Thomas O’Toole and contribution from Michael Smith and Lincoln Hunter • 4:00 – Thomas O’Toole (Kellogg) …
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0:00 – on approach to large projects • 6:42 – on digital transformation • 8:40 – advice to companies embarking on projects • 10:25 – magic wand • 1:47 – …
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0:00 – Introduction • 1:01 – on most significant developments in loyalty technology in 2023 • 3:51 – on Artificial Intelligence • 7:07 – on single view of the customer …
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0:00 – Introduction • 1:29 – Key milestones • 3:32 – Importance of loyalty • 6:14 – Key trends, opportunities and challenges • 13:17 – One prediction for the loyalty …
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0:00 – On partnerships 5:28 – Magic Wand 8:44- Advice to younger self
