The newly launched digital project equips 15,000 Cabin Crew with the digital tools to access real-time flight and customer updates to deliver a personalised experience on boar
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As an extension of our Faces of Travel initiative, Delta invited employees and members of the Los Angeles community to share accounts of memorable travel experiences, which were brought to …
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The Glance Guided CX platform brings human connection into digital spaces, allowing representatives and customers to connect in seamless, in-brand collaboration in real time.
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With the introduction of the service in Asia Pacific, consumers and merchants in the region will have access to Real Time VAU across subscription services such as ride-hailing, food delivery …
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Krispy Kreme Global President and COO, Josh Charlesworth, also plans to enhance eCommerce and loyalty programs to increase purchase frequency, responding to the strong consumer demand for such programs.
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The Pacific Asia Travel Association (PATA) is pleased to announce the successful conclusion of its finance and digital skills workshops for small and medium-sized enterprises (SMEs) in the tourism industry. …
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Wendy’s is using loyalty incentives and extended delivery hours during the late night to promote digital engagement and, consequently, enhance overall sales.
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Amidst ongoing financial challenges that have prompted many restaurant chains to witness a reduction in consumer spending, Starbucks is utilizing its extensive digital customer base as a means to overcome …
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In the digital era, Info-Tech’s research shows that building digital trust, now seen as the new “digital currency,” has become more important than customer experience, underpinning all personal and business …
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To further personalise the customer experience, the company plans to integrate its loyalty program with digital menu boards, adjusting in-store menus to cater specifically to nearby customers.
