Stepping into the newly expanded role, Matt Houston has been promoted to Chief Customer and Digital Officer — the first time these functions have been combined at the retailer. In …
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Reporting to managing director Peter Ruis, Braithwaite will oversee brand and marketing activities across all channels. Her remit includes customer experience, loyalty, creative content, and ensuring that John Lewis continues …
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Eyre, formerly the Chief Customer and Marketing Officer at Morrisons, brings extensive experience in retail marketing, brand strategy, and customer engagement. Her move to Asda is seen as a strategic …
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American Airlines has named Heather Garboden as Senior Vice President and Chief Customer Officer, effective immediately. In this role, Garboden will lead the newly established Customer Experience organization, which aims …
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Honig, who joined the business this month, is responsible for delivering customer-first experiences and evolving the brand’s offering in the UK.
