Ben Lipsey of Flying Blue (Air France–KLM) outlines how loyalty is shifting decisively toward a revenue-led, commercially disciplined model. He highlights growing tensions around dynamic inventory, the need to protect …
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Insights from Ben Lipsey, SVP Customer Loyalty, Air France-KLM, discussing the key trends shaping loyalty, the opportunities and challenges ahead, and how technology will redefine the industry in 2025.
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Ben Lipsey, Head of Flying Blue on: 0:00 – on Amazon customer centricity and customer data ecosystems • 4:55 – on Millennials, social media, experiential travel and sustainability • 10:34 …
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Key takeaways from GLO-hosted Loyalty session with Dr. Nejib Ben Khedher, Emirates, Ben Lipsey Air France – KLM, Gerald Schloegl of Lufthansa Miles & More, Bruce Lahood from Mastercard, Mark …
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Join GLO’s WAF panel on 27/09 at 12:50 and listen to Ben Lipsey, from Air France – KLM Flying Blue, on latest trends in loyalty, Flying Blue initiatives and marrying …
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Jeffrey Goh, Chair Gulf Air Group // Benjamin Lipsey, Head of Flying Blue Air France – KLM // Kristi Gole, Head of Strategy, Global Hotel Alliance // Andrea Pinna, Global …
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Global Loyalty Organisation is pleased to welcome Benjamin Lipsey as Director to the Advisory Board. Ben Lipsey commented: “I’m excited to join GLO because I think it’s great to have …
