Alaska Airlines reported a 9% year-over-year rise in Q4 managed corporate revenue, driven by growing relevance with business travelers. Executives tied gains to expanded international routes, stronger premium cabin performance …
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American Airlines and United Airlines are locked in an escalating battle at Chicago O’Hare after the city reassigned five gates from American to United. Court challenges failed, prompting both carriers …
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As the Official Hospitality Partner of Puppy Bowl XXII, Marriott Bonvoy is bringing adoptable pups to hotels in the hometowns of the Big Game’s competing teams on Feb. 8.
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In 2025, loyalty programme changes began to surface financially, highlighting the need for better forecasting and financial discipline. Proving incremental value and ROI remains the central challenge—and opportunity—for 2026. As …
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Southwest Airlines is reshaping customer experience and loyalty to grow corporate share, introducing assigned and extra-legroom seating, new boarding procedures, fare segmentation, and expanded partnerships. Executives say these demand-driven changes …
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The Company’s Cabana Club and ELITE loyalty programs, which remain the largest such cannabis loyalty programs in the world, continue to expand at a rapid pace across Canada. Cabana Club …
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Among the major award recipients, the Chase Sapphire Preferred® Card was named the “Travel Rewards Credit Card of the Year,” while American Airlines AAdvantage secured the title of “Best U.S. …
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The awards recognize Gladly’s differentiated approach to customer experience AI—designed to deliver operational efficiency and stronger customer relationships. Unlike deflection-first automation, Gladly’s platform keeps humans in the loop, unifies every …
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“Consumers now expect instant engagement, whether they’re commenting on a post or reaching out for support,” said Susan Ganeshan, Chief Marketing Officer at Emplifi. “Our customers are meeting that demand …
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The national study of 1,000 U.S. consumers found that 88% of customers say their issue was resolved through AI or a hybrid AI-to-human interaction. Yet only 22% say the experience …
