Wilding Hotels, a leading name in nature-focused luxury hospitality in the USA, has partnered with Volo Solutions to introduce digital in-room concierge tablets across its portfolio. This strategic collaboration is part of Wilding’s broader commitment to elevate guest service, modernize hotel operations, and meet its ambitious sustainability goals.
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GLOWilding Hotels, a leading name in nature-focused luxury hospitality in the USA, has partnered with Volo Solutions to introduce digital in-room concierge tablets across its portfolio. This strategic collaboration is part of Wilding’s broader commitment to elevate guest service, modernize hotel operations, and meet its ambitious sustainability goals.
A Digital Concierge for the Modern Guest
Designed specifically for the high-end hospitality market, Volo’s in-room tablets give guests seamless access to services, hotel information, and local recommendations—all from the comfort of their room. With just a few taps, guests can place dining orders, book spa appointments, request amenities, or connect with the concierge, reducing the need for traditional front desk interactions.
“Our goal has always been to offer an effortless and refined guest experience while minimizing environmental impact,” said Amy Hansen, Head of Hotel Operations at Wilding Hotels. “Volo’s platform has not only streamlined our internal processes but also strengthened our sustainability efforts by eliminating paper-based materials.”
Customization, Efficiency, and Sustainability
Wilding Hotels chose Volo for its customizable interface, real-time content updates, and deep alignment with luxury service standards. Each property is equipped with tablets tailored to its specific offerings and guest demographic, allowing Wilding to present personalized, location-specific content that enhances the stay experience.
By replacing printed directories, menus, and brochures with digital alternatives, Wilding has dramatically reduced paper waste and printing expenses, supporting its environmental mission without sacrificing elegance or guest convenience.
Driving Revenue and Personalization
Beyond improving guest communication and operational efficiency, the tablets also serve as a powerful revenue driver. Built-in upselling features promote room service, spa treatments, and curated local experiences—contributing to measurable increases in ancillary revenue.
Looking ahead, Wilding Hotels plans to integrate the tablets more deeply with smart room technologies and AI-driven personalization, including context-aware recommendations and automated concierge responses, further enhancing the high-touch experience that defines the brand.
“Volo’s intuitive design and exceptional support made implementation effortless,” added Hansen. “We’ve already seen higher guest engagement, improved team efficiency, and increased revenue. These tablets are now a cornerstone of our guest experience strategy.”
A Model for Sustainable Luxury Hospitality
As hospitality trends shift toward digital transformation and responsible tourism, Wilding Hotels’ partnership with Volo positions it at the forefront of innovation. The initiative reflects a growing industry emphasis on tech-enabled service models that deliver both luxury and environmental stewardship.
For more information, visit getvolo.com and wildinghotels.com.
Source: Wildinghotels.com / GLO
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