This collaboration aims to revolutionise customer experience management for enterprise brands and retailers.
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GLOVTEX, a global enterprise digital commerce platform, has announced a strategic partnership with Konnect Insights, a unified customer experience management platform for brands. This collaboration aims to revolutionize customer experience management for enterprise brands and retailers. By integrating VTEX’s robust and versatile platform with Konnect Insights’ suite of unified customer experience management tools, this partnership will enable businesses to create exceptional customer journeys at every stage. In the ever-changing digital landscape, VTEX and Konnect Insights are poised to transform how brands interact with their customers, fostering lasting loyalty and sustainable growth.
Konnect Insights provides a comprehensive platform that brings together various customer experience management functionalities, including social listening, community engagement (ORM), social CRM, social analytics, social publishing, BI tools & dashboards, surveys, and crisis management. By enabling brands to listen to their customers across all channels, gain insights, and engage meaningfully, Konnect Insights helps businesses enhance their overall customer care and commerce strategies. Trusted by leading brands across industries, Konnect Insights’ all-in-one suite empowers organizations to leverage the four pillars of an omnichannel customer experience.
Sameer Narkar, CEO at Konnect Insights, expressed excitement about the partnership, emphasizing how VTEX’s low-code platform for composable commerce will complement their customer experience management suite, benefiting major brands and retailers by enhancing their customer care and commerce strategies.
Yashdeep Vaishnav, Country Head, VTEX India, expressed delight in collaborating with Konnect Insights to further enhance their capabilities in customer experience management. VTEX, rated as the best digital commerce platform for unified retail by Gartner and serving clients in 38 countries, is well-positioned to lead in the rapidly evolving retail sector. Through this alliance, they aim to equip businesses with the tools and capabilities needed to deeply understand their customers, anticipate their needs, and respond proactively.
The partnership between VTEX and Konnect Insights is set to reshape the customer experience landscape for digital commerce. By combining VTEX’s low-code platform with Konnect Insights’ comprehensive customer experience management suite, businesses will gain access to powerful tools and insights, enabling them to drive customer satisfaction, increase revenue, and achieve their business objectives.
Source: Silicon India
