Designed to address the industry's most pressing challenges, VXconnect brings together decades of industry expertise into a single, modern SaaS product that simplifies how providers connect with and serve their customers.
(Image Source)
GLOVertexOne, a leading provider of cloud software designed to revolutionize the customer experience within the energy and utility industry, revealed the launch of VXconnect, a revolutionary customer engagement engine built to meet the evolving needs of today’s energy and utility providers.
Designed to address the industry’s most pressing challenges, VXconnect brings together decades of industry expertise into a single, modern SaaS product that simplifies how providers connect with and serve their customers. Unlike competitors who build custom, one-off solutions that increase cost and complexity, VXconnect is a scalable platform designed to deliver consistent, reliable experiences across the entire customer lifecycle.
“The challenges energy and utility providers face today are complex,” VertexOne CEO Andrew Jornod said. “From rising customer expectations, to mounting regulatory demands, and the pressure to do more with less.”
“We built VXconnect to meet those challenges head-on,” Jornod said, “It’s not just a better solution, it’s a smart path forward – one that transforms customer experience, drives operational agility, and lays the foundation for a more sustainable, connected future.”
VXconnect Delivers:
- Unified customer-centric engagement that transforms every interaction into an opportunity to build trust, satisfaction, and loyalty
- Advanced analytics and actional insights that empower smarter decision-making, proactive service, and conservation behaviors
- Operational efficiency that lowers cost-to-serve, reduces call volumes, and enables seamless digital self-service
- Built-in regulatory support and security that helps meet today’s compliance mandates while preparing for tomorrow’s sustainability goals
- Modular flexibility and future readiness, ensuring providers can meet immediate needs while building for strategic growth
“VXconnect was engineered with intention; not just to replace outdated tools, but to unlock entirely new possibilities for energy and utility providers.” VertexOne Chief Architect, Josh Headlee, said. “Every capability was designed to address real needs, simplify the complex, scale with confidence, and create meaningful experiences for every customer, on every device, at every touchpoint.”
The launch of VXconnect is the latest in a series of recent developments at VertexOne, including the addition of a new board member, Andrew Osler, in late March, preceded by a financing commitment from Runway Growth Capital and BC Partners Credit made in January, and the strategic acquisition of Accelerated Innovations and its MyMeter technology back in December of 2024, which has positioned VertexOne to further enhance its offerings and drive innovation in customer engagement for electric, gas, and water utilities and energy retail providers.
About VertexOne
VertexOne is the leading provider of cloud-based SaaS solutions, powering the next generation of customer experience for utilities, energy retailers and energy transition providers. With more than 30 years of experience and 400 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization and data-driven efficiency operations surrounding the customer. We empower our clients to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management and leverage data analytics, visit vertexone.ai
SOURCE VertexOne
Disclaimer: Press release
© Press Release 2025
Send us your press releases to news@globalloyalty.org
Press releases originate from external third-party providers. This website does not have responsibility or control over its content, which is presented as is, without any alterations. Neither this website nor its affiliates guarantee the accuracy of the views or opinions expressed in the press release.
The press release is intended solely for informational purposes and does not offer tax, legal, or investment advice, nor does it express any opinion regarding the suitability, value, or profitability of specific securities, portfolios, or investment strategies. Neither this website nor its affiliates are liable for any errors or inaccuracies in the content, nor for any actions taken based on it. By using the information provided in this article, you agree to do so at your own risk.
To the maximum extent permitted by applicable law, this website, its parent company, subsidiaries, affiliates, shareholders, directors, officers, employees, agents, advertisers, content providers, and licensors shall not be liable to you for any direct, indirect, consequential, special, incidental, punitive, or exemplary damages, including but not limited to lost profits, savings, and revenues, whether in negligence, tort, contract, or any other theory of liability, even if the possibility of such damages was known or foreseeable.
The images used in press releases and articles provided by 3rd party sources belong to the respective source provider and are used for illustrative purposes in accordance with the original press releases and publications.
Disclaimer: Content
While we strive to maintain accurate and up-to-date content, Global Loyalty Organisation Ltd. makes no representations or warranties of any kind, express or implied, about the correctness accuracy, completeness, adequacy, or reliability of the information or the results derived from its use, not that the content will meet your requirements or expectations. The content is provided “as is” and “as available”. You agree that your use of the content is at your own risk. Global Loyalty Organisation Ltd. disclaims all warranties related to the content, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title, and is not liable for a particular purpose, non-infringement, and title, and is not liable for any interruptions. Some jurisdictions do not allow the exclusion of certain warranties, so these jurisdictions may not apply to you. Global Loyalty Organisation Ltd. Reserves the right to modify, interrupt, or discontinue the content without notice and is not liable for doing so.
Global Loyalty Organisation Ltd. shall not be liable for any damages, including special, indirect, consequential, or incidental damages, or damages for lost profits, revenue, or use, arising out of or related to the content, whether in contract, negligence, tort, statute, equity, law, or otherwise, even if advised of such damages. Some jurisdictions do not allow limitations on liability for incidental or consequential damages, so this limitation may not apply to you. These disclaimers and limitations apply to Global Loyalty Organisation Ltd. and its parent, affiliates, related companies, contractors, sponsors, and their respective directors, officers, members, employees, agents, content providers, licensors, and advisors.
The content and its compilation, created by Global Loyalty Organisation Ltd, are the property of Global Loyalty Organisation Ltd. and cannot be reproduced without prior written permission.
