CAREERS & JOBS (LOYALTY & CX)

United Airlines is hiring: Senior Product Manager – Loyalty

Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Our Marketing and Loyalty team is the strategic force behind United’s industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research and brand teams drive travelers’ familiarity and engagement with the United brand. Our product, design and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience. And when customers choose United again and again, that’s because the loyalty team has been hard at work crafting an award-winning program. Our loyalty team manages United MileagePlus®, building travel and lifestyle partnerships that customers can engage with every day, and works with our Star Alliance partners to ensure United can take you anywhere you want to go.

Job Overview And Key Responsibilities

The Senior Product Manager-Loyalty will play a critical role in developing and executing the product roadmap to lead the continual evolution of our market leading loyalty program, MileagePlus.

• Drive and own the execution and development of the strategic product vision and roadmap
• Build a collaborative working relationship with technology, operations and business partners
• Define and prioritize product features and enhancements based on feedback, market research and business impact
• Collaborate with UX/UI designers to create intuitive interfaces, workflows, and features that drive customer engagement and loyalty
• Communicate detailed product requirements and work closely with the teams to build new products and features
• Lead a team of business analysts to support product management/product ownership throughout MileagePlus
• Communicate status and updates to all stakeholders including executive leadership

NOTE: This position provides a hybrid work arrangement including approximately 50% of the time spent onsite at our Chicago office location and 50% remotely.

Qualifications

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s Needed To Succeed (Minimum Qualifications)

• Bachelor’s degree in a relevant field required
• Minimum of 5 years of product management experience
• 7+ years of relevant experience
• Strong technical skills, including knowledge of loyalty programs and agile product development
• Experience working independently to develop and execute successful product strategies to drive business growth
• Comfortable working in fast-paced, growing environment
• Experience leading teams, establishing goals and providing feedback to direct reports
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate complex ideas to diverse audiences
• Must be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

• Experience working in loyalty or customer data.
• Airline experience is a plus

The base pay range for this role is $124,735.00 to $169,950.00.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. WHQ00024749