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Stonemantel Research: 2024 CX Trends

by GLO
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In the 2024 Experience Strategy Trend Report, Stone Mantel asked over 3,200 customers and 200 experience strategists between 2021-2023 about how brands can create more value and cultivate brand loyalty. Here are key takeaways. As time scarcity expands, demand for home-based services continues to increase.   Compared to pre-pandemic data,…

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