SriLankan Airlines’ Airport and Ground Services has expanded self-check-in for customer airlines at BIA ahead of a winter surge of 300,000 tourists. With 28 kiosks now installed, 15% of SriLankan passengers already use them, easing congestion and improving efficiency. The upgrade supports tourism goals, with Singapore Airlines becoming the first foreign carrier to adopt the system as SriLankan advances digital airport solutions.
(Image Source)
GLOSriLankan Airlines’ Airport and Ground Services, the sole ground services provider at Bandaranaike International Airport (BIA)‚ is rolling out its self-check-in service for passengers of customer airlines ahead of the winter travel high season, which is expected to bring over 300,000 tourists to the island in December alone. The initiative, made possible by the airline’s IT team, follows the installation of 20 new self-check-in kiosks at the departure terminal last month, bringing the total to 28 and boosting airport efficiency and the overall passenger experience in line with Sri Lanka’s tourism development efforts.
Since its launch in 2023, the self-check-in kiosk facility has seen a strong uptake, with an increasing number of travellers opting for self-service over traditional counters. Currently, 15% of SriLankan’s passengers flying out of BIA use the kiosks, helping ease congestion at the departure terminal. The facility enables passengers to bypass queues and complete their check-in independently by selecting seats, printing boarding passes and generating bag tags in just a few simple steps.
Deepal Pallegangoda, Head of Airport and Ground Services of SriLankan Airlines, stated, “We are thrilled to offer the self-check-in option to our customer airlines, whose passengers account for around 60% of all passengers we handle. Our aim is to create a seamless travel experience for all passengers checking out of Colombo, which averages over 300,000 each month. Our enhanced self-check-in facilities will further support the airport’s capacity enhancement efforts, while reaffirming SriLankan Airlines’ prominent position in advancing digital airport solutions in the region. Singapore Airlines is set to be the first foreign carrier to adopt the self-check-in kiosk facility for their passengers flying from Colombo, and we hope to see more airlines come onboard soon.”
On any given day, thousands of inbound, outbound and transit passengers pass through BIA, with SriLankan Airport and Ground Services serving as their primary touchpoint. As these numbers continue to grow, the airline is fully geared to accommodate the anticipated surge in travellers during the winter season through digitalisation.
(Image Source)
Image: Sri Lankan Airport
Source: Sri Lankan Airport
Disclaimer: Press release
© Press Release 2025
Send us your press releases to news@globalloyalty.org
Press releases originate from external third-party providers. This website does not have responsibility or control over its content, which is presented as is, without any alterations. Neither this website nor its affiliates guarantee the accuracy of the views or opinions expressed in the press release.
The press release is intended solely for informational purposes and does not offer tax, legal, or investment advice, nor does it express any opinion regarding the suitability, value, or profitability of specific securities, portfolios, or investment strategies. Neither this website nor its affiliates are liable for any errors or inaccuracies in the content, nor for any actions taken based on it. By using the information provided in this article, you agree to do so at your own risk.
To the maximum extent permitted by applicable law, this website, its parent company, subsidiaries, affiliates, shareholders, directors, officers, employees, agents, advertisers, content providers, and licensors shall not be liable to you for any direct, indirect, consequential, special, incidental, punitive, or exemplary damages, including but not limited to lost profits, savings, and revenues, whether in negligence, tort, contract, or any other theory of liability, even if the possibility of such damages was known or foreseeable.
The images used in press releases and articles provided by 3rd party sources belong to the respective source provider and are used for illustrative purposes in accordance with the original press releases and publications.
Disclaimer: Content
While we strive to maintain accurate and up-to-date content, Global Loyalty Organisation Ltd. makes no representations or warranties of any kind, express or implied, about the correctness accuracy, completeness, adequacy, or reliability of the information or the results derived from its use, not that the content will meet your requirements or expectations. The content is provided “as is” and “as available”. You agree that your use of the content is at your own risk. Global Loyalty Organisation Ltd. disclaims all warranties related to the content, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title, and is not liable for a particular purpose, non-infringement, and title, and is not liable for any interruptions. Some jurisdictions do not allow the exclusion of certain warranties, so these jurisdictions may not apply to you. Global Loyalty Organisation Ltd. Reserves the right to modify, interrupt, or discontinue the content without notice and is not liable for doing so.
Global Loyalty Organisation Ltd. shall not be liable for any damages, including special, indirect, consequential, or incidental damages, or damages for lost profits, revenue, or use, arising out of or related to the content, whether in contract, negligence, tort, statute, equity, law, or otherwise, even if advised of such damages. Some jurisdictions do not allow limitations on liability for incidental or consequential damages, so this limitation may not apply to you. These disclaimers and limitations apply to Global Loyalty Organisation Ltd. and its parent, affiliates, related companies, contractors, sponsors, and their respective directors, officers, members, employees, agents, content providers, licensors, and advisors.
The content and its compilation, created by Global Loyalty Organisation Ltd, are the property of Global Loyalty Organisation Ltd. and cannot be reproduced without prior written permission.
