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Home » Articles » Private: Soci report: ‘Ghosting’ Customers Online Costs Retailers a Staggering $2.4 Billion Annually and can be eliminated by AI use

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Soci report: ‘Ghosting’ Customers Online Costs Retailers a Staggering $2.4 Billion Annually and can be eliminated by AI use

by GLO
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SOCi Inc., the leading comarketing cloud for multi-location enterprises, today unveiled data from its 2023 Local Visibility Index (LVI) detailing how retailers are "ghosting" more than half of all customers online when they give feedback, ask questions or leave reviews. This striking finding results in a $2.4 billionannual loss for…

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