Delight.ai is designed for enterprises to deploy their own personal AI agent across every customer touchpoint, including in-app chat, voice, SMS, email and social, where it can remember, contextualize, anticipate and act on behalf of a brand.
GLOPowered By Sendbird Trust OS, Delight.ai Delivers Unmatched Personalized, Predictive Customer Experiences That Remember, Anticipate, and Drive Lifetime Value
Sendbird Inc., the AI customer experience company powering conversations for over 300 million people every month, launched Delight.ai, the first branded AI concierge built on long-term memory. Delight.ai is designed for enterprises to deploy their own personal AI agent across every customer touchpoint, including in-app chat, voice, SMS, email and social, where it can remember, contextualize, anticipate and act on behalf of a brand.
With 62% of consumers now preferring automated support over waiting for human agents, and 75% of service and support leaders reporting increased budgets for AI initiatives compared to last year, AI-powered customer support has become the most critical revenue-generating center for brands. Yet, most AI agents today are reactive, losing conversation history the moment they end, and forcing customers to repeat themselves across channels. The result is broken experiences that erode trust and drive customers away.
“The reactive nature of conventional AI agents fails customers, creating a lack of confidence and limiting a brand’s potential and revenue stream,” said John Kim, co-founder and CEO of Sendbird. “In the AI economy, brands must evolve beyond transactional interactions to deploy agents that remember, anticipate and act autonomously. With Delight.ai, we are introducing the branded AI concierge, where success is driven by enduring memory and predictable customer lifetime value, not just service speed. Built on over a decade of communications expertise and governed by our proprietary Trust OS, Delight.ai delivers experiences that are personal, present and trustworthy, shifting customer engagement from cost center to competitive advantage.”
Delight.ai is the industry’s first branded AI concierge and connects with customers through a single, intelligent agent built on three strategic pillars:
- Persistent memory across all interactions: Absorbs signals from every conversation and action to form an evolving understanding of customers. This foundation enables hyper-personalization that adapts over time and goes far beyond static CRM data;
- Omnichannel continuity and proactive engagement: Maintains context as customers move between chat, SMS, email and voice. When engagement stalls or customers switch channels, it proactively re-engages with them to keep conversations current; and,
- Enterprise-grade trust and governance: Built on Sendbird’s proprietary Trust OS, users have full observability, control and policy enforcement. Every response is traceable and each action stays within brand parameters, helping instill confidence to scale their AI agents safely.
“Delight.ai has transformed the way we think about and use AI at Hanssem,” said Eugene Kim, CEO of Hanssem Furniture. “Not only do customers expect personalized interactions every time they reach out to speak with us, but they also want to feel remembered and understood – and Delight.ai delivers that. Since adopting it, we’ve been able to accurately engage customers on the first touchpoint 90% of the time and customers have been surprised by how natural the experience feels.”
Delight.ai is available now to mid-market and enterprise brands across retail, travel, on-demand services, B2B SaaS, fintech and healthcare. The platform is designed for businesses looking to deploy a branded AI concierge supporting engagement throughout the customer lifecycle, from sales and marketing, to support and ongoing loyalty conversations, turning customer experience from a cost center into a competitive advantage and revenue driver.
For more information and to request a demo, visit Delight.ai, or register for Spark in San Francisco to see the live unveiling on Tuesday, November 18.
About Sendbird
Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s #1 communication API platform. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Founded in 2013, Sendbird is backed by ICONIQ, SoftBank, Tiger Global and Y Combinator.
SOURCE Sendbird
Disclaimer: Press release
© Press Release 2025
Send us your press releases to news@globalloyalty.org
Press releases originate from external third-party providers. This website does not have responsibility or control over its content, which is presented as is, without any alterations. Neither this website nor its affiliates guarantee the accuracy of the views or opinions expressed in the press release.
The press release is intended solely for informational purposes and does not offer tax, legal, or investment advice, nor does it express any opinion regarding the suitability, value, or profitability of specific securities, portfolios, or investment strategies. Neither this website nor its affiliates are liable for any errors or inaccuracies in the content, nor for any actions taken based on it. By using the information provided in this article, you agree to do so at your own risk.
To the maximum extent permitted by applicable law, this website, its parent company, subsidiaries, affiliates, shareholders, directors, officers, employees, agents, advertisers, content providers, and licensors shall not be liable to you for any direct, indirect, consequential, special, incidental, punitive, or exemplary damages, including but not limited to lost profits, savings, and revenues, whether in negligence, tort, contract, or any other theory of liability, even if the possibility of such damages was known or foreseeable.
The images used in press releases and articles provided by 3rd party sources belong to the respective source provider and are used for illustrative purposes in accordance with the original press releases and publications.
Disclaimer: Content
While we strive to maintain accurate and up-to-date content, Global Loyalty Organisation Ltd. makes no representations or warranties of any kind, express or implied, about the correctness accuracy, completeness, adequacy, or reliability of the information or the results derived from its use, not that the content will meet your requirements or expectations. The content is provided “as is” and “as available”. You agree that your use of the content is at your own risk. Global Loyalty Organisation Ltd. disclaims all warranties related to the content, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title, and is not liable for a particular purpose, non-infringement, and title, and is not liable for any interruptions. Some jurisdictions do not allow the exclusion of certain warranties, so these jurisdictions may not apply to you. Global Loyalty Organisation Ltd. Reserves the right to modify, interrupt, or discontinue the content without notice and is not liable for doing so.
Global Loyalty Organisation Ltd. shall not be liable for any damages, including special, indirect, consequential, or incidental damages, or damages for lost profits, revenue, or use, arising out of or related to the content, whether in contract, negligence, tort, statute, equity, law, or otherwise, even if advised of such damages. Some jurisdictions do not allow limitations on liability for incidental or consequential damages, so this limitation may not apply to you. These disclaimers and limitations apply to Global Loyalty Organisation Ltd. and its parent, affiliates, related companies, contractors, sponsors, and their respective directors, officers, members, employees, agents, content providers, licensors, and advisors.
The content and its compilation, created by Global Loyalty Organisation Ltd, are the property of Global Loyalty Organisation Ltd. and cannot be reproduced without prior written permission.
