CAREERS & JOBS (LOYALTY & CX)

SCAN is hiring: Loyalty Program Manager

About SCAN
SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

The CXI Project Principal will lead the design, execution, and continuous optimization of the SCAN Member Loyalty Program. This role ensures compliance with CMS regulations, enhances member engagement through personalized experiences, and drives measurable improvements in clinical outcomes, retention, and overall program impact.

You Will

• Continually refine and execute the Loyalty Program framework, ensuring alignment with organizational goals, CMS guidelines, and evolving member needs.
• Document future state process flows for Loyalty Program and translate into executable requirements for IT and business teams.
• Develop, test, and scale personalized member events that address health, social, independence, and educational needs in collaboration with the Sales team.
• Collaborate cross-functionally to execute a member communication strategy, leveraging multi-channel outreach to drive program awareness and participation.
• Oversee day-to-day program operations, including vendor coordination, member communications, budget tracking, and performance measurement.
• Ensure downstream teams (i.e. Member Services, provider partners) are educated/trained on Loyalty Program with updates to their processes as needed.
• Analyze key program metrics, including engagement, health outcomes, and retention, and use insights to refine strategy.
• Develop year 2 growth plan for Loyalty Program.
• Partner with IT and business stakeholders to enhance program technology and reporting.
• Create compelling presentations that translate data into actionable insights and effectively communicate program performance and opportunities to leadership.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Your Qualifications

• Bachelor’s Degree, preferably in User Experience, Business Strategy, Social Sciences
• 4+ years of Experience design or Service Design or Human Centered Design
• 3 years management consulting experience preferred
• 2+ years of leading and managing projects with analytics
• 2+ years Business case creation and ROI Analysis experience
• Product Management experience is preferred
• 3+ years of Ability to navigate the gray and build a clear path forward is a required skill
• Experience in a Medicare Advantage environment, preferred
• Strong facilitator and collaborator skills required
• Knowledge of Tableau is a highly preferred for data visualization and analysis
• Ability to manage multiple priorities in tandem and ability to flex between the projects will be required
• Ability to document processes and analyses for reference/re-use is required
• Excellent presentation skills required
• Strong project and program management skills required

What’s in it for you?

• Base Pay Range: $106,200 to $151,910 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We’re always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.