CAREERS & JOBS (LOYALTY & CX)

Royal Caribbean is hiring: Trade Loyalty Marketing Executive

Trade Loyalty Marketing Executive

Trade Loyalty Marketing Executive
Location: Weybridge, Surrey

About Royal Caribbean
At Royal Caribbean Group, we deliver unforgettable vacations to our guests. We build the best ships, and even better careers, all while doing the right thing. We are passionate. We are innovative. We are unstoppable. We open the world to our employees. Combine your career goals and sense of adventure by joining our team. With two new ships launching in 2024 it couldn’t be a more exciting time to join!

About the role
The responsibility of this role is the overall development of Royal Caribbean International’s Trade Loyalty Programme & Trade Platform – Club Royal for UK, Ireland & Spain, including setting the vision, strategy and day-to-day management of the programme with support from the Trade Marketing Manager.  

Building relationships within the business from EMEA Leadership Team (ELT), Sales Leadership Team (SLT) and Marketing to ensure an aligned approach that is targeted towards supporting our commercial goals and objectives in the EMEA region.

Essential Duties and Responsibilities

• Account Management – Ownership of the agency partner relationships.
• Strategy – Owning the ongoing development and evolution of the Club Royal platform and the Rewards programme, across UK, Ireland & Spain, ensuring it remains the best trade loyalty programme in the travel sector.
• Operational – To manage day to day running of trade websites alongside trade marketing colleagues.
• Reporting – To produce monthly scorecard on Rewards engagement statistics for senior leadership and to support sales team with ad-hoc engagement overviews for key accounts.
• Marketing Communications – To use Club Royal data to effectively communicate with members and work closely with Trade Marketing Manager and Trade Marketing Executives to deliver digital communications including through email and social to Rewards member.
• Events – To brief and work with Royal Event Manager on organisation, budget and execution of Club Royal events across UK, Ireland & Spain.

Skills

• Proven IT Skills
• Proven Negotiation Skills
• Proven Budget Management Skills
• Knowledge of Loyalty Programmes
• Event Management
• Previous Management of High Budget Programme
• Strong time management skills
• Ability to multi-task
• Creativity & Innovation

What we Offer
At Royal Caribbean Group, we are client-centric but put people first. We have a culture where everyone is trusted and valued in equal measure, whatever your role in the company. Our employees and crew are the driving force behind our success. Our aim is to recruit, develop and retain world class people, who come to Royal Caribbean to do the best work of their careers. 

We have good transport links to our modern offices in Weybridge, Surrey, with plenty of free parking (including electric vehicle charging bays), a complimentary shuttle bus to and from the train station, subsidised café, restaurant, and on-site gym, 25 days holiday plus days off between Christmas and New Year, a free cruise (after 12 months service), cruise discounts for friends and family and Private Medical Insurance. We take a flexible approach to work. We currently work a combination of days in the office and work from home.

We know there’s a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.

Thank you again for your interest in Royal Caribbean Group. We’ll hope to see you onboard soon.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.