AIRLINES & ALLIANCES

Report / iSeatz: The tipping point for the travel loyalty in 2023 survey report – booking, personalisation, sustainability and payments

This report identifies 4 key areas that companies with travel loyalty programs should focus on to bridge the mismatch between offering and expectation and benefit from the appeal of travel rewards: the booking experience, sustainability, personalization, and payment technology. The report is based on data from two concurrent surveys conducted…