CAREERS & JOBS (LOYALTY & CX)

Qantas is hiring: Strategy Manager – Qantas Loyalty

Job Description

• Play a pivotal role in the strategic planning and executive engagement for a high-impact portfolio.
• Shape the future of Qantas Loyalty through strategic frameworks, analysis, and communication at the Group and Board level.
• Permanent, full-time role based at Mascot Head Office.

At Qantas Loyalty, we pride ourselves on delivering exceptional value to our members and partners. As a core component of the broader Qantas Group, our Loyalty program not only rewards our members but also drives innovation, growth, and competitive advantage for the Group.

The Opportunity

• We are looking for a strategic thinker with a consulting pedigree who is ready to step into a corporate strategy role.
• Reporting to the Head of Strategy & Portfolio Planning, you will be integral in developing and executing the strategic planning process for Qantas Loyalty, with a focus on delivering executive strategy papers, Board presentations, and leadership engagement.
• You will:
• Drive the design and governance of Loyalty’s strategic direction, working closely with Group executives and cross-functional teams to align initiatives to our ambitious growth agenda.
• Ensure alignment across all Loyalty business units and integration with Group objectives.
• Develop and deliver high-impact Board papers, executive presentations, and strategic frameworks to guide decision-making.
• Drive strategic analysis and work plans for key growth opportunities, from ideation through to business case development.

What You’ll Bring

• We’re seeking a highly motivated individual with a strong consulting background and a passion for solving complex problems. You’ll thrive in a fast-paced, outcomes-driven environment and bring the following experience and skills:
• 7+ years’ experience in a strategy-focused role, ideally with time spent at a top-tier consulting firm.
• Proven ability to develop executive-level deliverables such as strategy papers, Board materials, and presentations with clarity and impact.
• Strong strategic planning and portfolio management experience, including prioritizing initiatives against financial, strategic, and feasibility lenses.
• Superior financial, analytical, and modelling skills, with the ability to distil complex information into actionable insights.
• Exceptional communication and stakeholder engagement skills, with experience working directly with senior executives.
• Self-starter with a focus on outcomes, able to manage multiple priorities and deliver under tight deadlines.
• Tertiary qualifications in a relevant business discipline (Commerce, Business, Finance) are required; MBA is desirable but not essential.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story – apply today!

Applications Close: 7th February 2025