Paul Jones joins after 12 years with Tesco where most recently he was Head of Brand, Store Design. He will be charged with developing the next evolution of John Lewis department stores. New in store experiences, events and propositions to be integrated with omnichannel approach as business commits to long-term store strategy.
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GLOPaul Jones has been appointed as John Lewis Head of Brand and Store Experience, reporting to Pan-Partnership Customer Director, Charlotte Lock.
Starting on 8 January 2024, Paul’s role will be integral to helping develop the customer strategy of both the John Lewis and John Lewis Partnership brands by setting the strategic direction for future brand propositions, innovation and layouts in John Lewis’ 34 shop estate.
Paul will be charged with combining the best of our products and services to create experiences that engage and excite our customers, bringing to life our promise to be there for all life’s moments, which includes our much-anticipated Christmas offer.
Paul joins us from Tesco where he has spent the last 12 years in head of brand roles, including Head of Brand, Masterbrand, and most recently Head of Brand, Store Design. Prior to Tesco, Paul was Design Director and Associate Director at JHP Design and Senior Designer at Chadwick International working with clients such as Harrods and Selfridges.
Paul says: “This is an genuinely exciting opportunity to work with a talented, creative team and evolve the brand’s much-loved stores to give customers an inspiring retail experience that offers them even more of what they enjoy when visiting us.”
Pan-Partnership Customer Director, Charlotte Lock says: “Our stores are where outstanding service, stand-out experiences and brilliant products come to life. Paul’s appointment underlines the role they continue to play within our omnichannel strategy – and more crucially their importance to our customers. Paul brings invaluable experience and will further energise our ambition to make every shopping experience fun, easy and rewarding for our customers.”
At our interim results in September, we reported that John Lewis shop sales had improved by 2% driven by increased footfall and the draw of services such as personal styling appointments (up 27%), beauty services (up 23%) and nursery consultations (up 17%). We’ve also been testing a series of new concepts and services in some stores, including John Lewis Horsham which was transformed into a one stop destination for fashion,
About the John Lewis Partnership
The John Lewis Partnership owns and operates two of Britain’s best-loved retail brands – John Lewis and Waitrose. Started as a radical experiment over a century ago, the Partnership is now the largest employee-owned business in the UK, with around 74,000 employees who are all Partners in the business. The Partnership is purpose-driven, existing to create a fairer and more sustainable future for our Partners, customers, suppliers and communities. Our Purpose not only inspires our principles, drives our decisions and acts as our guide to be a force for good, it steers us to do things differently and better – all in service of creating a happier world for everyone and everything we touch. We operate JohnLewis.com, Waitrose.com, 34 John Lewis shops and 329 Waitrose shops, including a growing number offering a selection of John Lewis products. Waitrose has partnerships with Dobbies Garden Centres, Shell, Uber Eats and Deliveroo as well as supply agreements with Margiotta stores in Scotland and Alliance shops in Jersey. Outside of retail, John Lewis Financial Services continues to grow providing insurance, the Partnership credit card, foreign currency and investments, and is currently proposing to deliver 1,000 new rental homes across three local communities.
Source: John Lewis
