CAREERS & JOBS (LOYALTY & CX)

Morrisons in hiring: Loyalty Propositions and Planning Manager (UK)

The Loyalty Propositions and Planning Manager will define and implement the loyalty customer plan, aligning to the wider business customer plan and key customer moments/events.

Focussed on creating a relevant and rewarding roadmap of loyalty campaigns that help customers Earn, Save and Win with the More Card

This position follows a 5 day working week, 3 days office based.

Hilmore House, our head office, offers convenient amenities, including a subsidised on-site restaurant, coffee shop, convenience and sample store, a prayer room, free parking, and frequent company wide events and promotions.

Applicants should live within a reasonable commuting distance of our office.

Some of your responsibilities will include:

• Define the loyalty customer plan ensuring alignment to the wider business’ customer plan and customer moments/events
• Define and track key loyalty customer KPIs that track the effectiveness of the loyalty customer plan
• Create a roadmap of More Card campaigns that align to the loyalty customer plan and helps drive the Earn, Save, Win loyalty strategy
• Look after the end-to-end delivery of core propositional campaigns
• This will include defining campaign objectives, modelling and forecasting engagement and budgets, working with branding teams to bring campaigns to life, working with technology to ensure campaigns work as per desired outcomes and more.
• Oversee the implementation and execution of the overall loyalty customer plan. This includes coordinating wider loyalty, marketing and business teams to ensure they execute accordingly
• Optimise core propositional mechanics you are responsible for to ensure our customers and business are getting the best value possible. This could include, but is not subject to:
• Holding workshops with partners who provide software/functionality of mechanics
• Conducting primary and secondary research and campaign reviews
• Sales and cost reporting
• Be the key point of contact for Marketing, attending customer planning and event briefing sessions and then coordinating with loyalty team
• Line management

About You

We’ve built an incredibly diverse business, and we’re working hard to make sure we truly represent the communities we serve. One of the best things about working with so many different people is having the opportunity to listen, learn and connect with lots of different views, perspectives and beliefs. For this role, we’re looking for someone who has:

• A background in a retail ( or very similar ) marketing loyalty/activation role
• Sound knowledge of customer incentive and loyalty programmes and related trends
• Stakeholder and project management expertise in a large organisation
• Advanced planning, organisation and collaboration skills
• Naturally creative, comfortable working in a fast-paced environment
• Strong communication skills, written and verbal
• Line management experience, guiding and mentoring other marketing professionals
• Strategic thinking and alignment

About Us

In return for all your hard work, you will receive:

• 15% discount in store from the day you join us
• Additional 10% discount card for a friend or family member
• Annual bonus scheme
• Career progression and development opportunities
• Generous holiday entitlement
• Market leading pension scheme and life assurance
• Healthcare benefits including Aviva Digital GP
• ‘MyPerks’ giving you discount with over 850 retailers
• Free parking onsite
• Enhanced Family, Maternity and Paternity Leave
• Private Healthcare
• Car Allowance (company car provided in some instances)

Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales – and we even have free parking!

At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.

There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you!

At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too.

We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.