CAREERS & JOBS (LOYALTY & CX)

Mastercard is hiring: Manager, Loyalty Campaign Management

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Manager, Loyalty Campaign Management

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The SessionM Mastercard Team is seeking to hire a Manager, Loylaty Campaigns based in Boston, MA, to oversee our global Campaign management team that caters to our Loyalty clients worldwide. The SessionM campaigns team is responsible for managing our client environments and executing tasks using the SessionM platform. The team handles the day-to-day management of our clients’ software and loyalty programs in various consumer-facing industries including retail, QSR, fuel rewards, and more.

Role

• Support and lead a global team as a people manager, overseeing capacity, development, escalations, and KPIs.
• Actively seek opportunities to enhance standards and improve process efficiency, and support the team in implementing necessary changes.
• Support the collection and reporting of project metrics, while proactively seeking ways to improve these metrics.
• Configure, test, track, and optimize client campaigns, including but not limited to offers, behavior logic, push notifications, SMS, email, and other communications.
• Oversee the team to ensure that objectives and goals are on target.
• Manage any customer project escalations.
• Act as a senior reviewer for all project teams, providing business/technical consultation in related disciplines and translating senior vision to direct reports.
• Provide product and technical leadership to the team, working closely with them to bridge any knowledge gaps.
• Demonstrate a proven ability to think strategically and execute methodically.
• Collaborate with internal delivery teams (creative, messaging, analytical, engineering) to execute deliverables according to project timelines, and monitor the performance of campaigns and overall program health.
• Identify trends in engagement and offer recommendations to meet program KPIs.
• Appropriately escalate bugs, account issues, and requests.
• Become a systems expert and participate in UAT (User Acceptance Testing).

All About You

• Bachelor’s Degree
• At least two years’ experience in managing a team of 6-10 people preferred globally
• Experience working with clients in a SaaS, brand, or media/agency setting
• Loyalty provider experience is a plus, SQL experience strongly preferred
• Comfortable providing strategic recommendations or navigating objections
• Proactive, forward thinking, methodical planning, and able to weigh future effects of a decision
• Excellent verbal and written communication skills with strong attention to detail
• Able to collaborate alongside cross-functional partners

Corporate Security Responsibility

Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security. All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And Therefore, It Is Expected That The Successful Candidate For This Position Must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Boston, Massachusetts: $129,000 – $215,000 USD