CAREERS & JOBS (LOYALTY & CX)

Marriott is hiring: FLEX Senior Manager, Loyalty Product Team

Additional Information

Job Number 25012807

Job Category Sales & Marketing

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

This is a temporary position.

The Senior Manager, Loyalty Product Team is responsible for evaluating and leading successful integration of new and existing brands/assets into the Marriot Bonvoy ecosystem—thereby enhancing the value of the Program to its millions of members. This associate will lead cross-discipline teams to define and activate all key components of brand/asset integration, including program economics, member experience, marketing strategy, change management, and owner engagement strategies, etc. Responsible for global activations, this role will lead work from corporate-HQ while frequently engaging with Continent Teams to support regional pull-through.

CANDIDATE PROFILE

Education And Experience Required

• 4-year degree from an accredited university in Business Administration, Marketing, or related major and five or more years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance OR
• Nine or more years of relevant professional experience in Consulting, Marketing, or a related function, demonstrating progressive career growth and a pattern of exceptional performance.
• Knowledge of project management, tracking methods, and analysis
• Exceptional project management skills and ability to manage multiple projects from start to finish

Education And Experience Preferred

• Previous experience in loyalty programs, marketing, and/or management consulting
• Experience collaborating across multiple areas of the organization, building consensus among diverse teams and competing priorities
• Experience preparing and presenting project status and evaluations to senior management
• Experience working in a deadline-driven environment, often with changing business priorities
• Experience articulating feedback and business direction clearly & concisely with strong sense of authority & business acumen
• Experience managing and developing staff preferred but not required
• Demonstrated excellent interpersonal and teamwork skills
• Experience translating business objectives into technical and creative requirements

CORE WORK ACTIVITIES

Loyalty Brand/Asset Integration

• Support Marriott Bonvoy senior leadership to evaluate potential new products for integration into Marriott Bonvoy
• Support overall brand/asset integration strategy for Marriott Bonvoy, working with Marriott Bonvoy senior leadership to prioritize brands/assets for program integration.
• Collaborate with key discipline partners to develop approach for specific brand/asset integrations to include program economics, loyalty business processing, member experience, marketing strategy, change management, on- and-above property training development, etc.
• Engage with Continent Teams to ensure regional relevance, as needed.
• Manage activation of new brands/assets into the Marriott Bonvoy ecosystem, and support shift to sustainment phase.
• Communicate program results and key trends to senior management.

Support of Loyalty with Enterprise Initiative

• Represent loyalty interests and provide support of enterprise initiatives that impact members, including key components of the Digital and Technology Transformation (DTT).
• Collaborate extensively with internal and external stakeholders to deliver differentiated experiences for our members.

Delivering on the Needs of Key Stakeholders

• Understand and meet the needs of key stakeholders.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Determine priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
• Collaborate with internal partners and stakeholders to support business/initiative strategies
• Communicate concepts in a clear and persuasive manner that is easy to understand.
• Generate and provide accurate and timely results in the form of reports, presentations, etc.
• Demonstrate an understanding of business priorities.

The pay range for this position is $52.06 to $69.04 per hour.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Source: Marriott