CAREERS & JOBS (LOYALTY & CX)

Marriott is hiring: FLEX Director, Loyalty Product Development Management

Additional Information

Job Number 25106683

Job Category Sales & Marketing

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

This is a temporary position.

The FLEX Director, Loyalty Product Development and Management leads development and integration of new and existing brands/assets into the Marriott Bonvoy ecosystem—thereby enhancing the value of the Program to its millions of members. As a leader within the Loyalty Product Development and Management Team, the Director will help shape emerging loyalty initiatives related to brand/asset integration strategy. This associate will lead cross-discipline teams to define and activate all key components of brand/asset integration, including program economics, member experience, program operations, redemption/reimbursement, global operations, learning & development, marketing, finance, change management, and owner engagement strategies, etc. Responsible for global activations, this role will lead work from corporate-HQ (Bethesda, Maryland) while frequently engaging with Continent Teams to support regional pull-through.

CANDIDATE PROFILE

Education and Experience

Required

• 4-year degree from an accredited university in (ideally in Business Administration, Marketing, or related major); or equivalent experience
• 8+ years of relevant professional experience (e.g., Marketing, Consulting)

Preferred

• Masters in Business Administration (MBA)
• Previous experience leading projects with a cross-functional team adhering to deadlines provided by Senior Leaders
• Experience in consulting business leaders and designing, developing, and implementing high impact solutions in large organizations, using a variety of delivery methodologies.

CORE WORK ACTIVITIES

Loyalty Brand/Asset Integration

• Lead brand/asset integration strategy for Marriott Bonvoy, working with senior leadership to evaluate and prioritize brands/assets for program integration.
• Manage the brand/asset integration holistically – from development to activation and sustainment (as needed).
• Collaborate with key discipline partners to develop approach for specific brand/asset integrations to include program economics, loyalty business processing, member experience, marketing strategy, change management, on-and-above property training development, etc.
• Incorporate feedback and drive engagement from a cross-discipline team into product strategy and brand integration.
• Establish consensus from a variety of viewpoints and disciplines and advance Loyalty’s strategic objectives.
• Engage with Continent Teams to ensure regional relevance.
• Communicate program results and key trends to senior leaders.

Managing Responsibilities With Stakeholders

• Develop and maintain effective relationships with both internal and external stakeholders across the organization. Foster a positive climate to build effective teams that are committed to organizational goals and initiatives.
• Update stakeholders on key initiative wins and opportunities, responds to concerns, and solicits feedback. Engage leadership to develop and execute action plans to address gaps.
• Assist and develop junior team members with building and maintaining stakeholder relationships as business partnerships.

Supporting Loyalty with Enterprise Initiatives

• Represent loyalty interests and provide support of enterprise initiatives that impact members, including Customer Experience, Reservations, Revenue Management, Operations and Customer Experience Centers.
• Collaborate extensively with internal and external stakeholders to deliver differentiated experiences for our members.

The pay range for this position is $60.38 to $84.52 per hour.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.