CAREERS & JOBS (LOYALTY & CX)

Marriott International is hiring: Senior Product Manager – Digital Loyalty Experiences

The Web Loyalty Product team leads the design, development, and innovation of loyalty member experiences across Marriott.com, Marriott’s flagship web experience used by millions of customers to find and book travel across our 8,000+ hotels and 34 brands, engage with the Marriott Bonvoy program, manage their loyalty accounts, and more. We are seeking an experienced digital senior product manager to help lead the continued activation of core loyalty capabilities across our web platform and drive continued experience innovations for new and existing members. Reporting to the Director of Product, Digital Account & Loyalty Experiences, this role will play a key part in maturing Marriott’s web product to help drive growth for Marriott Bonvoy overall.

This role will partner with key product, design and engineering leaders across the organization to help define and manage the web loyalty roadmap with a particular focus on expanding the value proposition for Marriott Bonvoy members on web and continually improving existing experiences including new member enrollment, onboarding, access, and more.

This role will lead a cross-functional agile product team to activate against each aspect of the web loyalty roadmap and should be comfortable leading teams and managing communication across the broader organization for all aspects of the roadmap that pertain to loyalty experiences. A successful candidate will be a true data-driven digital product manager adept at developing and executing data-driven and user-centric product strategies, and who relentlessly pushes to understand customer needs, balance user value with business value, and continually partners and prioritize in a complex and fast-paced environment. He/she will be able to navigate both strategic and tactical business, design and engineering challenges seamlessly and will serve as a key partner across the broader Marriott organization with a diverse set of internal stakeholders.

A successful candidate will bring a proven track record in digital product management as well as demonstrated, successful delivery in an enterprise setting. Additionally, an ideal candidate will have an understanding of direct-to-consumer digital products, content merchandizing, personalization, a global growth mindset, a collaborative team spirit, and a passion for delivering amazing digital experiences that consumers love.

CANDIDATE PROFILE 

Required Education and Experience

• 7+ years of Digital Product Management experience; must have direct experience and fluency with the broader Consumer / Digital landscape and web platforms
• 4+ years of experience leading cross-functional agile teams; portion of that experience leading or managing web or mobile products
• 3+ years of experience setting up, using and maintaining Jira dashboards and working in an agile delivery organization
• Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment, with multiple complementary groups
• Entrepreneurial, startup attitude in a big company setting; self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes that drive the organization and product forward
• Strong analytical, organizational and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
• Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features
• Undergraduate degree or equivalent experience/certification

Preferred

• Product experience leading or managing agile teams within large organizations
• Global mindset that balances global solution orientation with awareness, appreciation, and adaptability for local market & customer dynamics
• Ability to understand and navigate complex technical discussions, architectures and solutions
• Experience leading an agile team in a scaled agile development environment, SAFe and variants
• Familiarity with analytics platforms; familiar with Adobe Analytics and mobile analytics to support data-driven product and feature measurement, performance, and iteration
• Experience working with global stakeholders and a global mindset
• Have been a key player or product lead in a major digital feature launch for a global brand

Core Work Activities

• Serve as a cross-functional leader to collaborate with design, engineering and line of business teams to drive new product initiatives
• Develop products and services that deliver innovative experiences and at the same time remove friction from the Bonvoy Loyalty feature ecosystem;
• Define new product feature epics, stories and acceptance criteria, working collaboratively with business, design and engineering teams to ensure delivery of product vision and roadmap;
• Create concise, compelling content and business cases to present and sell concepts through to senior management;
• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives;
• Help define product initiatives for new features and optimizations of existing ones; incorporate into product roadmaps;
• Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs. Identify market opportunities and define product strategy to reflect those;
• Lead cross-functional team across multiple scrum teams, environments teams, QA, designers, content editorial for on-time delivery;
• Perform User Acceptance testing per release requirements;
• Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term;
• Coordinate backlog for defect resolution. Provide clear vision and scope documentation, use cases, workflows, wire-frames, product requirements to support development.

The salary range for this position is $109,200 to $173,700 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  
 
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.