CAREERS & JOBS (LOYALTY & CX)

LEGO Group is hiring: Manager, Membership Retail Partnerships

Job Description

Ready to empower membership growth? Here is an awesome opportunity to lead strategic partnerships to deliver greater value and enhance customer lifetime value!

This position will be responsible for leading the membership expansion through strategic partnerships, working closely with cross functional teams across multiple business units.

Please note This role is based in our London HUB, and we offer a hybrid working model, which includes 3 days in the office and 2 days working from home. This global role may require occasional travel.

During the holiday season, please note that there may be delays in the recruitment process. We appreciate your patience and understanding during this period.

Core Responsibilities

• Lead the development and execution of the strategic partnership framework for membership.
• Lead the cross functional exploration and development of new revenue and growth strategies with strategic retail partners.
• Engage with external partners to establish value creation opportunities to enhance the membership offering and to reach new audiences.
• Lead cross functional development and negotiation of commercial proposals with external partners to achieve membership targets, commercial results and ROI.
• Develop and maintain on-going relationships with strategic partners.
• Partner with key stakeholders to define and enable membership experiences through partner channels & platforms.
• Lead the business requirements for partnership expansion into the overall Membership & Personalisation capability framework.
• Provide strategic updates to cross functional stakeholders to secure commitment, collaboration and prioritization across multiple business units.

Play your part in our team succeeding

You will lead, develop and deliver the partnership strategy to achieve our Membership Expansion goals and objectives. The role will sit in the Global Membership & Personalisation Team, and you will report directly to the Head of Membership Expansion & Partnerships.

Do you have what it takes?

• Solid experience of managing best in class membership/loyalty programs. With experience in go to market program delivery.
• Experience in developing strategic partnerships, negotiating commercial agreements that enhance membership propositions and deliver commercial results.
• Experience with managing and driving cross-functional strategic projects for customer loyalty, customer experience and offerings.
• Experience with navigating and communicating among a diverse group of stakeholders in a global company.
• Strong commercial acumen to develop business case proposals and establish revenue generating opportunities.
• Strong problem solving & communication capabilities.
• Excells at communicating with senior stakeholders (written & oral); able to convey simple recommendations based on solid foundation
• As a person you are positive and solution-oriented; you are a true team player, whilst also able to work independently, and setting clear direction; you have an inherent drive and excels at stakeholder management and influencing stakeholders.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you’re interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.

Workplace – When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Source: LEGO