Location: Hong Kong, Hong Kong SAR. Click inside to apply.
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Langham Hospitality Group
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG’s approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company’s vision to building great memories together.
Key Responsibilities:
- Program Management: Assist in the daily operations of loyalty programs, including but not limited to member enrollment, promotional activities support and tracking.
- Support for ad hoc assignments and projects when needed
- Member Support: Answer members’ enquiries and handle complaints in compliance with all guidelines and SOPs, through email and phone in a professional manner, including all the enquiry mailboxes and internal support platform
- Administrative Responsibilities:
- Provide full spectrum of administrative and secretarial support to Loyalty Operations Team but not limited to presentation materials preparation, department procurement and invoice handling, travel arrangement, reporting
- Assist to complete finance operation work related to the loyalty program, including payment requisition, bill checking etc.
Requirements:
- Degree or Diploma in hotel management, Business Administration, Business Management or equivalent
- Experience in CRM / loyalty program operations/ customer services
- At least 2-3 years working experience
- Hands-on experience in the payment process is an advantage
- Responsible, proactive, detail-minded and well-organized
- Proficient in spoken and written English and Chinese
- Proficient in MS Excel and PowerPoint
For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/
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