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Home » Articles » Private: Klarna AI assistant handles 2/3rds of customer service chats in its first month

AI / MACHINE LEARNING
Klarna AI assistant handles 2/3rds of customer service chats in its first month

by GLO
written by GLO 0 comments

Klarna today announced its AI assistant powered by OpenAI. Now live globally for 1 month, the numbers speak for themselves: The AI assistant has had 2.3 million conversations, two-thirds of Klarna's customer service chats It is doing the equivalent work of 700 full-time agents It is on par with human agents in…

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