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Home » Articles » Kempinski Hotels Elevates Guest Experience with Strategic Appointments in Wellness, Experiences & Gastronomy

Kempinski Hotels Elevates Guest Experience with Strategic Appointments in Wellness, Experiences & Gastronomy

by GLO
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Kempinski Hotels has strengthened its commitment to luxury hospitality with three strategic appointments in wellness, experiences, and gastronomy, forming a dedicated Product & Experience team. These leadership changes aim to deliver tailored well-being programs, culturally rich guest journeys, and innovative dining concepts that redefine the brand’s global luxury offering.

Global Hotel Alliance

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Global Hotel Alliance

Kempinski Hotels, recognized as Europe’s oldest luxury hotel group, has reinforced its dedication to elevating guest experiences with three high-profile appointments within its newly formed Product & Experience team. This structural enhancement underscores the brand’s broader transformational strategy, aiming to deliver curated, luxurious, and holistic experiences across its global portfolio.

Leadership Bolsters Core Offerings:

  1. Kristian Toivanen, appointed Vice President, Wellness & Spa, will lead Kempinski’s wellness and spa division. Reporting to Chief Product & Experience Officer Rasha Lababidi, Toivanen brings a rich background from iconic luxury institutions such as The Savoy and Claridge’s in London. His global expertise also includes leadership roles at top integrative longevity resorts in Europe and prominent wellness resorts across Southeast Asia—most recently serving as Executive Director of The Aspen Tree in Thailand. This hiring reflects Kempinski’s heightened focus on delivering tailored wellness experiences in a market increasingly driven by health-conscious travelers.

  2. Aurelia van Lynden, stepping into the role of Vice President, Experiences, will oversee property and destination guest experiences. With over 13 years in luxury travel and experiential hospitality, van Lynden brings deep expertise from roles at Abercrombie & Kent, Perowne International, and Pelorus—where she specialized in crafting bespoke journeys for ultra-high-net-worth clients. Her appointment strengthens Kempinski’s ability to blend local culture, personalization, and luxury into truly distinctive guest experiences.

  3. Dan Clayton assumes the title of Vice President, Food & Beverage & Hospitality, overseeing gastronomy and concept development. Clayton’s background spans food-and-beverage strategy, culinary storytelling, and experience design. He previously served as Director of Strategy and Insights at Keane and worked with Meraki & Modus, advising global developers on experiential design and strategy. He also founded and writes for FoodSheikh, one of the region’s most influential gastronomy platforms. His strategic role will shape culinary offerings across Kempinski’s restaurants, bars, and hospitality platforms, elevating dining to a memorable hallmark of luxury stays.

Strategic Significance:

These appointments signal Kempinski’s evolving vision—from traditional hospitality to a more integrated, design-led approach:

  • Wellness and spa are now central pillars in luxury travel, not just amenities.

  • Experiential travel is elevated through curated, culturally rich engagements.

  • Gastronomy is being reimagined as an immersive experience, not merely a meal.

Citing industry context, the global luxury hospitality market already tops US$166 billion in 2025, with guest preferences shifting toward wellness, narrative-rich experiences, and cultural authenticity. These strategic hires position Kempinski to meet—and redefine—those expectations.

Why This Matters:

Area Impact
Wellness & Spa Elevated offerings meet growing guest demand for wellbeing
Guest Experiences Personalized, culture-driven journeys increase emotional connection
Gastronomy Narrative and experience-centric dining becomes a differentiator

By appointing leading professionals to helm wellness, experiences, and gastronomy, Kempinski Hotels is setting a new benchmark in luxury hospitality. These moves reinforce its evolution into a brand where every gesture—from well-being through to dining—is crafted with intention, leadership, and exquisite refinement.

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