CAREERS & JOBS (LOYALTY & CX)

IAG Loyalty is hiring: Head of Fraud (UK)

About IAG Loyalty

IAG Loyalty is a pioneer in the loyalty industry with over 30 years of experience. It’s home to British Airways Holidays and Avios – the loyalty currency of British Airways, Iberia, Aer Lingus, Vueling, Qatar Airways, Finnair and Loganair.

With a vision to create the world’s most rewarding experiences, IAG Loyalty enables more than 69 million members worldwide to collect and redeem Avios through a diverse range of partners spanning retail, travel and financial services.

Its parent company, International Airlines Group (IAG), is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year.

About Avios

Avios is the global loyalty currency of British Airways, Iberia, Aer Lingus, Vueling, Qatar Airways, Finnair and Loganair. It enables over 69 million members in more than 200 countries worldwide to collect and redeem rewards across a broad ecosystem of travel, retail and financial services partners.

More than 20 million Avios are collected and 16 million are redeemed every hour through partnerships with thousands of leading brands including Nectar, American Express, Uber, Cabify, Repsol and Royal Caribbean. From flights and hotel stays to groceries and daily commutes, Avios allows members to turn their everyday spending into meaningful rewards.

The opportunity ✨

We’re looking for an experienced Head of Fraud to lead the enterprise fraud strategy across IAG Loyalty. You’ll be responsible for designing and delivering a unified fraud risk management strategy and framework while enabling tailored, risk-based solutions that meet the unique needs of each business.

You’ll work closely with the Chief Information Security Officer (CISO) and the Head of Legal Operations and Compliance, ensuring alignment across fraud, cyber security, data privacy, and risk management functions.

You’ll be pivotal in shaping how IAG Loyalty protects its Avios currency, people, platforms, and customers from fraud, while fostering a culture of integrity and accountability.

This role is based out of our London office. We call our approach to hybrid working The Blend — it’s about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and ‘to do’ list.

What you’ll get up to 🌠

Strategic Leadership

• You’ll define and lead the group-wide fraud risk management strategy and operating model.
• You’ll act as the primary advisor to the CFO and executive leadership on fraud risks, threats, and mitigation across all types of fraud
• You’ll develop and implement scalable governance frameworks that balance group-wide consistency with local business flexibility.

Fraud Governance & Compliance

• You’ll oversee the development and rollout of fraud policies, controls, and escalation frameworks across IAG Loyalty
• You’ll ensure fraud-related regulatory compliance across all relevant markets and operating regions.
• You’ll conduct fraud risk assessments and maintain an active view of the internal and external threat landscape.

Fraud Detection, Prevention & Investigation

• You’ll lead enterprise-wide fraud monitoring, investigations, and case management processes.
• You’ll oversee the implementation of fraud detection technologies and data analytics to proactively mitigate risk.
• You’ll manage complex, high-impact investigations in coordination with Legal, HR, CIPS and external agencies.

Collaboration & Stakeholder Management

• You’ll collaborate closely with the CISO to align fraud prevention efforts with cybersecurity strategy.
• You’ll partner with the Head of Legal Operations and Compliance on risk, privacy, and regulatory intersections.
• You’ll build trusted relationships with IAG Group and Airline leaders to ensure business-embedded fraud risk practices.

Technology & Innovation

• You’ll champion adoption of advanced fraud detection tools, automation, and intelligence-sharing across the group.
• You’ll drive the integration of fraud analytics into business systems and digital platforms.
• You’ll stay ahead of emerging digital fraud trends, including threats related to AI, identity fraud, and platform abuse.

People & Business Leadership

• You’ll lead, coach, and grow a high-performing fraud team covering prevention, detection and resolution across functions and geographies.
• You’ll foster a culture of transparency, ethical behaviour, and continuous learning across the group.
• You’ll be an active contributor to the broader Senior Leadership Community, driving transformation and resilience.

What we need from you 💡

• You’ll have a in depth background in fraud risk management, including solid experience in a senior leadership role.
• You can demonstrate success in leading large-scale fraud programs across complex, multi-entity environments.
• You have strong working knowledge of fraud detection technologies, compliance requirements, and investigative protocols.
• Professional certifications such as CFE, CAMS, or equivalent.
• Excellent stakeholder management, strategic thinking, and communication skills are paramount
• You’ll have the ability to thrive in a fast-paced, collaborative environment and deliver tangible impact.

We Might Not Be Right For You If

• You only want to focus on your to-do list; we’re a small, high-performing team, we help each other to succeed.
• You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn’t right for everyone.
• You only want to advise but not execute—this role is both strategic and operational, from design through delivery.

If you think you have what it takes but don’t meet every single point above, please do still apply. We’d love to chat and see if you could be a great fit.

Equity, Diversity and Inclusion at IAG Loyalty

Our vision, ‘to create the world’s most rewarding experiences,’ applies not only to our customers but for our colleagues too. It’s about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.

This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.

Please let us know if we can make any reasonable adjustments to support your interview process with us.

Source: IAG