HOTELS & HOSPITALITY

Hyatt is hiring: Senior Manager, Loyalty – Americas (Hybrid)

Summary

Hyatt Hotels Corporation seeks an enthusiastic Senior Manager to join our World of Hyatt loyalty team. In this role, you will be collaborating closely with the broader loyalty and Americas Performance Hub teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

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The Role

The Senior Manager, Loyalty – Americas, is responsible for leading the commercial impact of World of Hyatt in the Americas region. Collaborating with the broader loyalty and Americas commercial teams, the Senior Manager will be responsible driving loyalty contribution through new member enrollment initiatives as well as supporting regional campaigns, promotions, and tactical initiatives. They will serve as a key business partner for Hyatt Sales Force to position loyalty as a value driver with Hyatt’s largest corporate accounts. In partnership with Commercial Analytics, the Senior Manager will also be responsible for producing insights and reporting to assist in driving strategic decisions, as well as collaborating with counterparts from various teams across the organization to investigate and address ad hoc business questions and data needs. This role requires strong business acumen in conjunction with the ability to build partnerships and work across a highly matrix organization. Listening, strategic thinking and cross-functional project management are critical to the success of this role.

• Lead performance management for Americas region (new member enrollment, loyalty contribution, member satisfaction)
• Responsible for producing insights and reporting from loyalty program data to assist stakeholders in making strategic decisions and improving program performance
• Develop strategies and tactics to optimize performance and increase contribution and incremental revenue across the region
• Ensure tangible insights are effectively communicated across Americas commercial and operational leadership
• Support development and execution of above-property new member enrollment strategies
• Solicit feedback and uncover needs of operators and hotel leadership — partnering with internal stakeholders to deliver more value & resources
• Drive a culture of loyalty with colleagues, brands, hotels, and owners by communicating program value through data-driven learnings and sharing best practices
• Partner with Loyalty Analytics and BI team to develop data-driven approaches to measure behaviors that will lead goal achievement
• Develop materials for executive leadership presentations and represent the program in leadership discussions/ presentations.
• Ability to travel up to 10%
• Demonstrate a commitment to Hyatt core values and behaviors to build

Qualifications

Experience Required:

• At least 8 years of work experience in Loyalty or Hospitality
• Deep understanding of the hospitality loyalty space
• Proven analytical ability and critical thinking skills, comfort with basic excel-based modeling
• Creative/innovative approach to problem solving
• History of delivering results and implementing change
• Proven ability to collaborate across a highly matrixed organization (relationship-building and leadership skills; ability to lead through influence rather than demands)
• Strong project management and organizational skills, with an ability to multi-task
• Excellent communication skills – writing and presentation skills, experience communicating with senior executives a plus

Experience Preferred:

• Bachelor’s degree or higher in business management, marketing or a related field
• Previous multiple hotel/brand experience a plus

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

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We welcome you:

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

The salary range for this position is $110,000 to $145,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.