Location: FL, USA. Click inside to apply
(Image Source)
HertzAbout the job
A Day in the Life:
In this role, you will successfully lead, develop and execute on our award-winning program’s rewards system. You will successfully work across departments and with outside vendors, overseeing projects from conception to implementation.
What You’ll Do:
- Support and manage the loyalty programs’ for Hertz, Dollar & Thrifty.
- Consolidate and complete analysis of all programs and provide recommendations to Senior Director, SVP and CMO
- Optimize all activities to deliver against business targets, suggest upside opportunities and program changes
- Work closely with the Sr. Director, Loyalty to manage all vendor relationships and communication, provide direction and prioritize projects based on program performance
- Lead and manage top account retention and reactivation initiatives from ideation through execution
- Partner with cross-functional teams (i.e. Marketing, Sales, CRM, Creative Services and Customer Experience) to deliver best in class executions
- Support program design upgrades in partnership with IT, E-commerce and CRM
- Consistently enhance and improve customer loyalty program from ideation to completion
- Effectively and efficiently manage program costs in order to deliver all activations on or ahead of budget
- Successfully drive customer loyalty enrollments, engagement and overall revenue
What We’re Looking For:
- 5+ years’ professional experience in managing loyalty, Marketing or CRM programs – with digital experience preferred
- Travel industry experience a plus
- Bachelor’s degree in marketing, communications, business management or related/relevant field required
- Advanced proficiency in Microsoft Suite – Powerpoint, Excel
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Detailed loyalty program management
- Excel in managing various marketing programs and incentives
- Results driven, ability to make decisions and help solve problems
- Ability to drive process and organizational change.
- Ability to keep a positive attitude in a fast-paced environment.
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability.
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Benefits found in job post
- 401(k)
Source: Hertz
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