All you need to know this week about loyalty & CX: GLO Interview: Robert Booth, Amadeus on Nevio • GLO Interview: Jeffrey Hoffman, Wayfarer Solutions • Join GLO at World Aviation Festival • AirAsia • Turkish Airlines • Alaska Airlines • United Airlines • Qatar Airways • oneworld • Delta • Gulf Air • Qantas • Virgin • Lufthansa • Emirates • Accor • IHG • Marriott • Minor Hotels • Hyatt • Hilton • Tesco • Co-op • Sainsbury's • Avolta • ooredoo • Sabre • Reports • Loyalty Careers & Jobs
(Image Source)
GLOGLO Featured:
 (Image Source) |
GLO Interview: Jeffrey Hoffman Founder & MD, Wayfarer Solutions 00:00 – About Wayfarer Solutions – 02:24 – About gamification – 03:18 – How loyalty programs can help drive sustainability initiatives – 09:16 – One prediction for the loyalty industry (next 12 months) – 11:56 – About ML & Data Analytics – 16:28 – The 1 million miles question – 17:08 – Magic wand – 18:01 – Advice to younger self
|
||
 (Image Source) |
GLO Interview: Jeffrey Hoffman Founder & MD, Wayfarer Solutions (Trailer) 00:00 – About Wayfarer Solutions – 02:24 – About gamification – 03:18 – How loyalty programs can help drive sustainability initiatives – 09:16 – One prediction for the loyalty industry (next 12 months) – 11:56 – About ML & Data Analytics – 16:28 – The 1 million miles question – 17:08 – Magic wand – 18:01 – Advice to younger self
|
||
 (Image Source) |
00:00 On key focus in Amadeus • 00:50 On Altea’s evolution to Nevio • 01:57 On Key Nevio features and use cases • 03:20 On state of digital transformation • 04:55 On implementation of Nevio
|
||
 (Image Source) |
00:00 On key focus in Amadeus • 00:50 On Altea’s evolution to Nevio • 01:57 On Key Nevio features and use cases • 03:20 On state of digital transformation • 04:55 On implementation of Nevio 06:03 On 3 airlines pioneering Nevio and different use cases of Nevio • 08:34 On Nevio launch timeframe • 10:04 On costs and business case of Nevio’s implementation • 11:13 On future launches • 13:06 On hyper-contextualization • 14:57 On sustainability initiatives at Amadeus
|
||
 (Image Source) |
Join GLO at WAF October 8-10, 2024 for panels and insights on aviation loyalty, FFPs, CX and NDC Join GLO next week at the World Aviation Festival in Amsterdam for a series of presentations and interviews with leading airline executives on CX and loyalty from Air France-KLM, Qatar Airways, Emirates, Pegasus Airlines, United Airlines, as well as solution providers – Amazon Web Services (AWS), Amadeus, Plusgrade, etc. GLO member airlines & airport executives attend for free GLO member solution providers and vendors have 25% discount code (please contact us for the code).
|
ㅤ
Airlines, Alliances & Airports:
 (Image Source) |
AirAsia will boost Malaysia’s domestic travel network by adding 2,000 weekly flights and 150,000 seats across 40 key routes by the end of the year.
|
||
 (Image Source) |
AirAsia is proud to honour the remarkable achievements of Asean athletes at the 2024 Paris Olympic and Paralympic Games with the exclusive ‘Olympics Champion Pass’ powered by AirAsia MOVE (formerly airasia Superapp). This initiative, a key part of AirAsia’s Dare To Dream campaign, rewards Olympic and Paralympic gold, silver and bronze medalists for their dedication, resilience, and extraordinary accomplishments.
|
||
 (Image Source) |
Malaysia Airlines has forged a strategic one-year partnership with Holiday Tours & Travel Sdn Bhd (HTT) and Taylor’s Education Group (TEG) to enhance travel accessibility for students.
|
||
 (Image Source) |
Turkish Airlines Takes Off to Santiago, Chile, Marking its 26th Destination in the Americas Turkish Airlines, the flag carrier of Türkiye, has announced it will soon connect its global network to the vibrant culture and captivating landscapes of Santiago, Chile. This new route marks the airline’s 10th country served in the Americas.
|
||
 (Image Source) |
SeatBoost Secures Investment from International Airlines Group SeatBoost’s platform facilitates live auctions on mobile in the airport environment, offering passengers the chance to bid for premium seat inventory made available by the airlines.
|
||
 (Image Source) |
Alaska Air Group announces proposed Mileage Plan financing The aggregate principal amount of the Mileage Plan Financing is expected to be $1.5 billion.
|
||
 (Image Source) |
Turkish Airlines Introduces the World’s ‘Oldest Bread’ to Select Business Class Flights Turkish Airlines continues to maintain its status as the airline with the world’s best inflight dining concepts and globally recognized menus, including flavors from both traditional Turkish cuisine and world cuisines.
|
||
 (Image Source) |
Qatar Airways Becomes the Official Airline Partner of the UEFA Champions League To celebrate the partnership, the Qatar Airways Privilege Club will be offering UEFA Champions League fans discounts of up to 12 per cent on flight fares along with exclusive ticket promotions. Fans will also have access to exclusive promotions and bespoke travel solutions, such as UEFA Champions League travel packages, all designed to celebrate the spirit of sport while delivering unforgettable experiences to football enthusiasts worldwide.
|
||
 (Image Source) |
oneworld names Loren Neuenschwander new VP of Membership n his new role, Neuenschwander will lead oneworld’s global membership strategy and optimize relationships. He will oversee the integration of Fiji Airways and Oman Air into the alliance and will advocate for oneworld’s sustainability efforts.
|
||
 (Image Source) |
Alaska Airlines launches new Flight Pass features Over the last two and a half years, Alaska Airlines have asked subscribers to give feedback on how to improve their guest experience. On Sept. 25, Alaska Airlines rolled out enhanced features to streamline the booking process through Flight Pass – making the overall user experience seamless and easy!
|
||
 (Image Source) |
Wego App Enhances Travel Options Through New Partnership with Malaysia Airlines Wego, the leading travel app and largest online travel marketplace in the Middle East and North Africa (MENA), has partnered with Malaysia Airlines, the national airline of Malaysia. This collaboration allows Wego users to easily book Malaysia Airlines flights directly through the Wego platform.
|
||
 (Image Source) |
How about Hobart? Air New Zealand’s direct service to Tasmania’s capital returns Looking for an adventurous summer getaway? Air New Zealand’s seasonal direct flights to Tasmania’s capital Hobart are taking to the skies again from 9:00am NZT on 27 October.
|
||
 (Image Source) |
Air New Zealand gets ready for half a million Kiwi to fly around Aotearoa this school holidays! Air New Zealand General Manager Domestic Scott Carr says the airline has added thousands of additional seats to its domestic schedule for the school holiday period.
|
||
 (Image Source) |
Jet set around the globe for less with huge Air New Zealand international sale Been dreaming of lounging by the ocean in Honolulu, soul searching in Seoul, or strolling along the Seine in Paris? Your dream getaway just got closer with sale fares now available to almost every Air New Zealand long haul destination – and beyond.
|
||
 (Image Source) |
Delta opens a new gateway to Asia with first-ever nonstop route from Salt Lake City to Seoul Delta is boosting its global footprint with the launch of its first-ever nonstop service from Salt Lake City International Airport (SLC) to Seoul-Incheon International Airport (ICN) on June 12, 2025. This route—the only direct flight linking Salt Lake City to Asia—will provide seamless connections to key destinations across Asia for travelers throughout the Mountain West and Southwest U.S. regions.
|
||
 (Image Source) |
Malaysia Airlines Launches Inaugural Flight to Da Nang Malaysia Airlines proudly celebrated the successful launch of its inaugural flight to Da Nang, Vietnam, providing travellers with enhanced accessibility to this captivating destination from its main hub in Kuala Lumpur. Holidaygoers can now explore the stunning mountain landscapes and scenic landmarks that Da Nang has to offer, with seven times weekly flights.
|
||
 (Image Source) |
Gulf Air signs strategic agreement with Almatar: first collaboration with an OTA in Saudi Arabia Gulf Air, the national carrier of the Kingdom of Bahrain, has entered into a strategic partnership with Almatar, a leading travel technology company in the region, to enhance digital operations between the two entities.
|
||
 (Image Source) |
Ethiopian Airlines Group, Africa’s leading aviation group, proudly marks a historic milestone with 60 years of uninterrupted service to the captivating city of Rome, Italy. The airline hosted a vibrant celebration in the Eternal City, attended by esteemed government officials from both Ethiopia and Italy, corporate guests, stakeholders as well as Ethiopian Airlines executives, to commemorate this diamond jubilee achievement.
|
||
 (Image Source) |
Unlock Amazing Travel Deals with AirAsia MOVE’s Flyday Flash Sale! Your dream holiday is just a click away with AirAsia MOVE’s exclusive 72-Hour Flyday Flash Sale! The three-day sale that runs from 27 to 29 September 2024 not only offers a free flight giveaway, but also unbeatable discounts on flights, hotels, ancillary, and lifestyle deals for your upcoming year-end holidays. Don’t miss this limited-time chance to explore exciting destinations at incredible prices!
|
||
 (Image Source) |
Korean Air named best premium service by USA Today readers for second year Korean Air has been voted the world’s best business and first class for the second consecutive year in the 2024 USA Today 10Best Readers’ Choice Awards. The airline also placed second for best inflight food for the second straight year, and moved up to 4th from 6th place for best cabin crew in this year’s rankings.
|
||
 (Image Source) |
Air Arabia expands Ras Al Khaimah network with the launch of new route to Moscow Air Arabia, the Middle East and North Africa’s first and largest low-cost carrier (LCC) operator, today announced the expansion of operations from Ras Al Khaimah with the launch of a new route connecting Ras Al Khaimah International Airport with Moscow Domodedovo International Airport.
|
||
 (Image Source) |
NEW SUPERJUMBO ROUTE AND CODESHARE TO AFRICA Travelers will make history today on board Qantas’ inaugural Airbus A380 flight to Johannesburg, the first time the national carrier has operated the Superjumbo to Africa.
|
||
 (Image Source) |
New heights, new features: Discover Alaska’s enhanced Flight Pass subscription service Whether flying home from college, traveling for business or heading to Utah’s world-class ski resorts, Alaska Airlines Flight Pass subscribers enjoy the unmatched convenience and affordability the service offers.
|
||
 (Image Source) |
Oman Air Now Available for Booking with Alaska Miles? This week, Alaska Airlines Mileage Plan introduced Oman Air, based in Muscat, as a new redemption partner. As of now, Alaska miles can be used to book flights on Oman Air.
|
||
 (Image Source) |
THAI Receives TTG Travel Hall of Fame and Best Inflight Service Awards Mr. Chai Eamsiri, Chief Executive Officer, Thai Airways International Public Company Limited (THAI), and Mr. Chawan Ratanawaraha, THAI Chief Operations Officer, received the TTG Travel Hall of Fame and Best Inflight Service Awards, respectively, at the 33rd TTG Travel Awards 2024 Ceremony and Gala Dinner at Centara Grand and Bangkok Convention Center at CentralWorld.
|
||
 (Image Source) |
Saudia Expands its In-Flight Entertainment with Exclusive Content from Shahid Saudia, the Kingdom of Saudi Arabia’s national flag carrier, has announced a strategic partnership with Shahid, the leading Arabic streaming platform by MBC GROUP. This collaboration will deliver over 150 hours of exclusive entertainment content to Saudia’s BEYOND in-flight entertainment system.
|
||
 (Image Source) |
Japan Airlines (JAL) is set to enhance its inflight Wi-Fi service to improve the travel experience for passengers. Beginning October 1, 2024, the inflight Wi-Fi service will be expanded for both international and domestic flights
|
||
 (Image Source) |
JAL’s “DREAM MILES PASS”: 892,440 km for Youth Dreams JAL aims to create “relationships and connections through travel” and work together with customers and local communities to achieve a sustainable future. As part of this effort, JAL will launch the “DREAM MILES PASS” project on September 27, 2024, to support the youth pursuing their dreams, like Shohei Ohtani, through travel assistance in collaboration with JAL Mileage Bank (JMB) members.
|
||
 (Image Source) |
Ultra-low fare carrier Frontier Airlines is announcing 22 new routes launching in December, connecting consumers with more ultra-low fare travel options throughout the United States. These routes cap a year of exciting growth at Frontier and include new destinations for consumers to choose from as they seek affordable and convenient air travel options. With destinations added from coast to coast, and with fares starting at just $19*, there is plenty to celebrate with America’s Greenest Airline.
|
||
 (Image Source) |
Take a seat! Virgin Atlantic reinvents Flying Club Every seat available with points Virgin Atlantic has today announced that Flying Club members will be able to pay for any seat onboard with Virgin Points. This is in addition to the launch of new Saver reward seats and increased points earn rates in Premium and Upper Class. From 30 October these enhancements will revolutionise the world of redemptions for Virgin Atlantic customers, continuing a long history of innovation in Flying Club, alongside our rewards club partner Virgin Red.
|
||
 (Image Source) |
Virgin Atlantic welcomes winter with new menu and feel-good features Virgin Atlantic is welcoming the winter months with a brand-new menu across all cabins, anchored in modern British cuisine, seasonality and comfort. There is plenty of choice for customers, whether they’re looking to indulge or focus on wellness.
|
||
 (Image Source) |
SWISS and Helvetic Airways extend their partnership SWISS and Helvetic Airways are to extend and deepen their proven and long-standing partnership for a further five years. Helvetic Airways will operate up to 15 aircraft throughout the SWISS European network on SWISS’s behalf under the continued wet-lease agreement.
|
||
 (Image Source) |
Qatar Airways Expands Services to Canada with Launch of Flights to Toronto Qatar Airways will launch a new service to Toronto Pearson International Airport (YYZ) starting on 11 December 2024, with three weekly non-stop flights from the World’s Best Airport – Hamad International Airport (DOH).
|
||
 (Image Source) |
SAS EXPANDS SWEDISH NETWORK WITH NEW ROUTES AND INCREASED DOMESTIC CAPACITY FROM JANUARY 2025 As a result of the newly presented partnership with Braathens Regional Airways AB (BRA), SAS is pleased to announce that the airline is now able to strengthen its domestic operations with new destinations and increased frequencies on several key routes in Sweden. Starting in January 2025, SAS will launch new routes to Halmstad, Kalmar, and Sälen, significantly boosting connectivity across Sweden.
|
||
 (Image Source) |
Oman Air Holidays Launches Exclusive Maldives Packages Oman Air Holidays is kicking off the winter season with exclusive offers on vacation packages to the Maldives. Starting from just OMR 301, guests can tailor their trip with a choice of three direct flights a week, stays of 3, 4 or 5 nights, and a range of quality accommodation options to suit their preferences. With Oman Air’s award-winning service and unbeatable value, it’s the perfect opportunity to explore one of the world’s most idyllic holiday destinations.
|
||
 (Image Source) |
Lufthansa Group, TUM and Munich Airport: Working together for the future of aviation An innovative research location that connects industry and student engagement: the Lufthansa Group, the Technical University of Munich (TUM) and Munich Airport are planning a new center of cooperation and innovation with the ‘TUM Convergence Center’. The new building complex is to be built on around 20,400 square metres of the LabCampus, the innovation hub at Munich Airport.
|
||
 (Image Source) |
Alaska Airlines Introduces Five New Routes in California and the Pacific Northwest Alaska Airlines is set to launch five new nonstop routes, enhancing its operations in California and the Pacific Northwest.
|
||
 (Image Source) |
Thai AirAsia X has successfully moved its operations in Bangkok from Suvarnabhumi Airport (BKK) to Don Mueang International Airport (DMK).
|
||
 (Image Source) |
Thai Airways and Gulf Air extend codeshare deal This latest development underscores THAI and Gulf Air’s commitment to strengthening their collaboration and enhancing customers’ travel options. THAI and Gulf Air already operate codeshare roundtrip flights on the Bangkok-Bahrain and Bahrain-Abu Dhabi routes.
|
||
 (Image Source) |
Emirates Skywards and HSBC announce new co-branded credit cards in the UAE Award-winning loyalty programme of Emirates and flydubai has partnered with HSBC, one of the world’s largest banking and financial services organisations, to launch the HSBC Emirates Skywards Credit Cards. Available in two versions – the cobranded credit cards will offer UAE customers a chance to earn more Skywards Miles on travel and lifestyle purchases Skywards Miles earned will not expire for the lifetime of the card.
|
ㅤ
Hotels & Hospitality:
 (Image Source) |
Sofitel announces expansion into Africa with new luxury flagship in Benin Sofitel is proud to announce the opening of Sofitel Cotonou Marina Hotel & Spa, located in West Africa’s Benin. This prestigious addition to Sofitel’s portfolio in Africa reflects the brand’s commitment to strengthening its presence across the continent, blending luxury with local heritage on Benin’s scenic coastline. The hotel is set to redefine luxury hospitality in the region while aligning with Sofitel’s dedication to cultural link and refined elegance.
|
||
 (Image Source) |
IHG Hotels & Resorts lands quadruple Spanish signing The growth of IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, continues in Spain with the signing of four hotels: Vignette Collection Mallorca – Finca Banyols, Vignette Collection Jerez, Hotel Indigo Gandia – Beach, and Holiday Inn Express San Sebastian – Errenteria.
|
||
 (Image Source) |
Anantara Hotels & Resorts, the luxury hospitality brand for modern travellers, is delighted to announce that four of the brand’s iconic properties have been recognised in the global ranking of the MICHELIN Guide Thailand, where Anantara Golden Triangle Elephant Camp & Resort was bestowed the MICHELIN Two Key distinction, one of only 19 hotels in the country to achieve this accolade.
|
||
 (Image Source) |
IHG Hotels & Resorts, one of the world’s leading hotel companies, is significantly expanding its UAE presence through a strategic partnership with Aldar, the country’s leading real estate developer, investor, and manager.
|
||
 (Image Source) |
Introducing InterContinental Chantilly Château Mont Royal IHG Hotels & Resorts welcomes InterContinental Chantilly Château Mont Royal to its growing luxury and lifestyle portfolio, now the second largest in the world. Redefining a quintessentially 19th Century Château, this individualist property is just 30 minutes by train from Paris and promises an enchanting escape that feels worlds apart from the fast-paced French capital.
|
||
 (Image Source) |
IHG Hotels & Resorts signs first Garner hotel in Türkiye IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces the signing of its first Garner hotel in Türkiye in a franchise agreement with FRT Turizm and support by AB Consulting led by Ahmet Bilgin. The 126-guestroom hotel will consist of four separate buildings and is expected to open in 2025. The signing comes just one month after IHG held its Turkish Investor Day and introduced the Garner brand to the market.
|
||
 (Image Source) |
IHG Hotels and Resorts, one of the world’s leading hotel companies, has announced the signing of a new Vignette Collection property which is set to be the tallest all-hotel tower in the world when it opens in Dubai next year. The franchise agreement will see the launch of Ciel, Vignette Collection, offering an unsurpassed lifestyle experience in the Marina.
|
||
 (Image Source) |
Waldorf Astoria Set to Debut in Abu Dhabi Hilton and Aldar today announced the signing of Abu Dhabi’s first Waldorf Astoria Hotels & Resorts property, transforming the Eastern Mangroves hotel into an unequivocal luxury hospitality experience. Waldorf Astoria Abu Dhabi will offer scenic mangrove views and bring Waldorf Astoria’s signature service and sophisticated accommodations to the UAE’s capital city for the first time.
|
||
 (Image Source) |
Since its global launch in Milan in 2014, Moxy Hotels, a part of Marriott Bonvoy’s portfolio of over 30 brands, has redefined the hospitality experience. As part of its 10th anniversary celebrations, the brand revealed plans to reach the 100-hotel mark in its Europe region by the end of 2025, with the anticipated addition of 17 hotels, including market entries into Spain, Türkiye and Luxembourg.
|
||
 (Image Source) |
Hyatt Unveils Plans for Hyatt Regency Samarafushi Maldives Hyatt Hotels Corporation announced today that a Hyatt affiliate has entered into a management agreement with SingHaiyi for Hyatt Regency Samarafushi Maldives. Located in the picturesque North Male Atoll, Hyatt Regency Samarafushi Maldives will mark Hyatt Regency’s brand entry into the Maldive Islands. Slated to open in late 2027, the new all-villa resort will join Park Hyatt Maldives Hadahaa and Alila Kothaifaru Maldives as the third Hyatt property in the Republic of Maldives.
|
||
 (Image Source) |
Alila Shanghai Opens, Marking Greater China’s first Urban Alila Resort-style hotel Hyatt Hotels Corporation announced today that Alila Shanghai has opened its doors to welcome guests to a revitalizing urban retreat, alongside vibrant immersion in the lively Jing’an area and the scintillating city beyond. The property overlooks and provides exclusive private access to Zhangyuan, a complex of restored shikumen stone-gate townhouses that have been transformed into luxury retail spaces ready for guests to explore.
|
||
 (Image Source) |
Hyatt Announces Plans for First Andaz Hotel in Australia Hyatt Hotels Corporation announced today that Hyatt has entered into agreements with Destination Gold Coast Consortium for an Andaz resort in the Gold Coast, Australia. Destination Gold Coast Consortium is a joint venture between parent company, The Star Entertainment Group, and its two partners, Far East Consortium and Chow Tai Fook Enterprises.
|
||
 (Image Source) |
Experience the Essence of Asia at the Izakaya Brunch at Far & East, Four Seasons Hotel Bengaluru On the 21st floor of the opulent Four Seasons Hotel Bengaluru stands Far & East – a haven of Asian gastronomy, bringing age-old culinary customs to life with exceptional flair. This renowned dining spot has quickly become a standout in India’s vibrant restaurant landscape. Starting September 21, 2024, it introduces the Izakaya Brunch, blending the revered culinary traditions of Cantonese and Japanese cuisine into a lively weekend experience.
|
||
 (Image Source) |
The culinary team at Mimo Restaurant and Bar, the flagship restaurant of Four Seasons Hotel Nashville, is partnering with the acclaimed Nashville Symphony for an evening of Italian-inspired cuisine and classical music.
|
||
 (Image Source) |
Four Seasons Safari Lodge Serengeti Unveils Enchanting Stargazing Experience Four Seasons Safari Lodge Serengeti invites travellers to elevate their immersive safari experience with a new, captivating addition: stargazing under the vast, unspoiled African sky. This enchanting activity, offered exclusively through the Lodge’s Discovery Centre, complements the already renowned, intimate Bush Dinners, enjoyed in the heart of the Serengeti.
|
||
 (Image Source) |
Four Seasons Hotel Singapore announces a strategic partnership with Chi Longevity, a healthy longevity clinic founded by longevity expert Professor Andrea Maier.
|
||
 (Image Source) |
Accor’s Contact Centers: Expanding our Footprint to Enhance Guest Experience Accor published update on their upgraded Contact Centers guess experience, spanning 1200+ advisors, 17 languages and 5 continents. Contact Centers serve as a critical touchpoint for guests worldwide, blending human and digital, driving guest satisfaction, loyalty, and revenue growth. Accor’s vision is to continuously strengthen its momentum and expand global presence.
|
||
 (Image Source) |
Accor Partners with World Monuments Fund in Commitment to Cultural Heritage Conservation The partnership will include collaboration on global projects to protect cultural heritage, promote sustainable tourism, and foster community resilience.
|
||
 (Image Source) |
Minor Hotels Wins 34 Accolades in 2024 Condé Nast Traveler Readers’ Choice Awards in US & UK Minor Hotels, the parent company behind the Anantara, Avani, Elewana Collection, Tivoli and NH Collection hotel brands, is delighted to announce a total of 34 accolades awarded to its hotels and resorts worldwide in the 2024 Condé Nast Traveler US and UK Readers’ Choice Awards – the longest-running and most prestigious recognition of excellence in the travel industry, as voted by the publications’ audiences.
|
||
 (Image Source) |
Sofitel is thrilled to announce a key milestone as part of its strategic growth plan with the signing of its first branded residences in the United Arab Emirates: Sofitel Residences Downtown Dubai. Combining the luxurious service of a 5-star hotel with the comfort of home, this development introduces 70 exceptional residences, offering a private haven in the heart of the city.
|
||
 (Image Source) |
The Ritz-Carlton Makes Bold Fashion Debut Through Exclusive Collaboration with Late Checkout Today The Ritz-Carlton announced a bold, unexpected collaboration, unveiling its inaugural capsule collection alongside Madrid’s hottest menswear label, Late Checkout. This exclusive drop titled Late Checkout: A Ritz-Carlton Story features nine meticulously curated pieces that redefine everyday luxury—elevating wardrobe essentials with a dash of irreverence and playful sophistication.
|
||
 (Image Source) |
W Hotels Unveils the Newly Reimagined West Coast Flagship, W Hollywood W Hotels, part of Marriott Bonvoy’s portfolio of over 30 hotel brands, and Trinity Investments, a U.S.-based hospitality-focused real estate investor, and funds managed by Oaktree Capital Management, L.P. (“Oaktree”), raise the curtain on the iconic and reimagined W Hollywood. W Hollywood is pioneering a new, elevated playbook of distinct design, evolved passion programming, and refined service culture.
|
||
 (Image Source) |
Spark by Hilton Set To Debut in Austria With Two Vienna Properties Hilton has today announced the signing of two hotels under Hilton’s new premium economy conversion brand, Spark by Hilton, as part of a wider agreement with Verkehrsbuero Hospitality. Spark by Hilton Vienna Donaustadt and Spark by Hilton Vienna Messe Prater will both open later this year.
|
||
 (Image Source) |
Hilton, a global leader in hospitality, announces that 58 of its properties have earned prestigious spots in the 2024 Condé Nast Traveler Readers’ Choice Awards, as voted by discerning travelers from the U.S. and U.K.
|
||
 (Image Source) |
Graduate by Hilton Opens First Alabama Hotel Steps from Auburn University Graduate by Hilton has opened its first Alabama location in Auburn, a city renowned for its legendary sports and college culture. Located steps from Auburn University, the property spans nearly 140,000 square feet with 177 guest rooms across five floors, 10,000 square feet of meeting and event space, and two signature food and beverage offerings:
|
||
 (Image Source) |
IHG Hotels & Resorts debuts Vignette Collection brand in Egypt, at a Landmark Heritage location IHG Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with Maxim Hotels and Resorts Management to bring the Vignette Collection brand to Egypt with a signing in Port Said. Scheduled to open its doors in December 2027, Vignette Collection Hotel Royal Maxim Port Said will seamlessly blend heritage and contemporary hospitality, offering guests a luxurious yet authentic experience.
|
||
 (Image Source) |
Stirred or Shaken: Kempinski Hotels Offer Extravagant Luxury Bars For lovers of flavourful cocktails and exclusive bar culture, the bars at the 82 luxurious Kempinski Hotels, designed to provide the highest quality of enjoyment, are no longer a well-kept secret. The creativity of the expert mixologists at these modern hotel bars, located in some of the world’s most stunning destinations, goes far beyond James Bond’s classic shaken martini.
|
||
 (Image Source) |
Radisson Hotel Group, a global leader in the hospitality industry, is set to make a significant impact at this year’s Future Hospitality Summit, announcing major growth milestones across the Middle East. With 58 hotels, resorts and serviced apartments in operation and 30 under development, the Group is rapidly expanding its regional footprint.
|
||
 (Image Source) |
Naviva, A Four Seasons Resort, Punta Mita, Mexico has been named #3 Best Resort in Western Mexico in the Condé Nast Traveler 2024 Readers’ Choice Awards. Naviva’s high ranking underscores its success in offering a new vision for luxury – one that emphasizes intimate connections with nature, highly individualized service, and unscripted adventures.
|
||
 (Image Source) |
Four Seasons Hotel Washington, DC Unveils Modern Suite Transformation Four Seasons Hotel Washington, DC, the capital’s only Forbes Five-Star, Five-Diamond hotel, announces the completion of a highly anticipated 15 million dollar suite transformation, encompassing 63 of the property’s total 212 guest rooms and suites. The renovation was led by acclaimed design agency ForrestPerkins with the intent of elevating the Hotel’s guest experience with a sophisticated blend of modern luxury and historic charm.
|
||
 (Image Source) |
Four Seasons Resort and Residences Whistler has been recognized as the #1 Resort in Canada and #5 Best Resort in the World, earning the top spots in Condé Nast Traveler’s prestigious 2024 Readers’ Choice Awards, alongside Whistler Blackcomb as the #1 ski resort in North America. This accolade highlights the Resort’s consistent commitment to providing an unparalleled guest experience, as voted by more than 520,000 discerning travellers around the globe.
|
||
 (Image Source) |
Tivoli Hotels & Resorts to Launch in Portugal’s Porto Region with Tivoli Kopke Porto Gaia Hotel Minor Hotels announces the continued expansion of Tivoli Hotels & Resorts in Portugal, the brand’s home country, with the upcoming launch of Tivoli Kopke Porto Gaia Hotel. Located on the south bank of the Douro River, in the city of Gaia, the hotel is scheduled to open early in 2025 and boasts a privileged panoramic view over Porto.
|
||
 (Image Source) |
Accor introduces Handwritten Collection to Saudi Arabia Launched in 2023, Handwritten Collection brings a selection of curated and unique addresses across the world to travellers seeking authentic experiences
|
ㅤ
Retail, E-commerce, F&B, Healthcare:
 (Image Source) |
Supercuts® Debuts Nationwide Loyalty Program First-of-its-kind program offers a new way for guests to earn points, access additional promotions, and receive free haircuts across 1,900 salons.
|
||
 (Image Source) |
Tacos 4 Life offers chance for loyalty members to win free tacos for a year Non-loyalty members are encouraged to download the Tacos 4 Life app and sign up. Loyalty members gain access to exclusive perks such as early promotions, previews of limited-time menu items, and opportunities to earn rewards point
|
||
 (Image Source) |
Co-op half-year results show strong loyalty boost 20% growth in number of active member owners to 5.5 million (H1 2023: 4.6 million), firmly on target to reach 8 million members by 2030
|
||
 (Image Source) |
Clubcard sales penetration up in all markets year-on-year: UK 82%, ROI 85%, Central Europe 87%; further personalisation, with 4.9m customers receiving ‘Clubcard Challenges’ tailored to their shopping habits. Clubcard reach with now over 23m Clubcard households in the UK; group-wide Tesco app users at 16.3m with visits to the app y-o-y. Update on Reward Partner scheme, including ‘Clubcard Moments’ offers (‘3 months of Disney+ on us’), with 11.5m free codes made available.
|
||
 (Image Source) |
Sainsbury’s has sold its ATM business, comprising around 1,370 cash machines, to NoteMachine to provide end-to-end ATM managed services. The deal will provide a shared commission income stream while further simplifying Sainsbury’s core banking business and reducing costs
|
||
 (Image Source) |
Avolta launches global ‘Club Avolta’ loyalty program for travelers Leading global travel experience player Avolta AG (SIX: AVOL) has today launched Club Avolta, an industry-first loyalty program that seamlessly integrates duty-free, duty-paid, food & beverage (F&B), brands, airports, airlines, hotels, and more. This strategic initiative aims to revolutionize the global travel experience, enhancing traveler satisfaction and driving sales.
|
ㅤ
Entertainment, Sport, Telecom & Social Media:
 (Image Source) |
Ooredoo Qatar announces talabat as a new Nojoom partner Ooredoo, Qatar’s leading telecommunications operator and ICT provider, is proud to announce that talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has become one of its Nojoom loyalty programme partners.
|
ㅤ
Transport, Fuel Retail & Mobility:
 (Image Source) |
Z Energy (New Zealand) relaunches its loyalty programme Z Rewards Z Energy has announced that Z Rewards will replace its current Pumped loyalty program in November, with a focus on expanding benefits for electric vehicle (EV) drivers.
|
||
 (Image Source) |
Interview with Repsol’s Elena Cano: “Our goal is to reach 10 million Waylet users” Elena Cano, CEO of Klikin – Waylet, discusses with MobilityPlaza the remarkable growth of Repsol’s payment and loyalty app. She highlights key milestones, addresses the challenges of increasing user engagement, and explains the app’s significance in Repsol’s broader digital and mobility strategy.
|
||
 (Image Source) |
INA expands loyalty points collection to international locations INA has made it possible for loyalty program members to accumulate points for discounts during international travel.
|
ㅤ
Loyalty Technology, Solutions & Consulting:
 (Image Source) |
Virgin Australia partners with Sabre to pioneer modern airline retailing via SabreMosaic™ Announced earlier this year, SabreMosaic platform and product suites now widely available; Virgin Australia to adopt the full technology stack.
|
||
 (Image Source) |
Lumen and Qualtrics Build New Customer Insights Platform to Boost Customer Service and Satisfaction These real-time insights into customer and employee experience performance allow Lumen to tailor its communication with every customer based on their specific needs and recent experiences.
|
||
 (Image Source) |
Xoxoday Announces Integration with Zoho People This will help businesses boost employee experience with effective reward programs
|
||
 (Image Source) |
Omnicom Acquires LeapPoint, Creating Leading End-to-End Content Supply Chain Solution The move is part of OPMG’s strategic efforts to offer the industry’s most comprehensive end-to-end content solution, empowering marketers to accelerate workflows and deliver personalized experiences to their customers at speed and scale.
|
ㅤ
Reports, Research, Insights & Opinions:
 (Image Source) |
Saudi Arabia Loyalty Programs Market Report 2024: 8.5% CAGR Forecast During 2024-2028 The loyalty program landscape in Saudi Arabia is characterized by rapid evolution, driven by technological advancements, changing consumer preferences, and regulatory shifts. Companies adopt personalized and technology-integrated solutions while exploring cashback options to enhance customer engagement. The launch of innovative programs by major players signifies a competitive market focused on delivering value to consumers.
|
ㅤ
Jobs & Careers:
 (Image Source) |
American Express is hiring: Senior Product Manager Global Loyalty & Benefits Location: Burgess Hill, England, United Kingdom. Click inside to apply.
|
||
 (Image Source) |
Eurostar is hiring: Senior Lead – Loyalty and CRM Location: London, England, United Kingdom. Click inside to apply.
|
ㅤ
Disclaimer: Press release
© Press Release 2025
Send us your press releases to news@globalloyalty.org
Press releases originate from external third-party providers. This website does not have responsibility or control over its content, which is presented as is, without any alterations. Neither this website nor its affiliates guarantee the accuracy of the views or opinions expressed in the press release.
The press release is intended solely for informational purposes and does not offer tax, legal, or investment advice, nor does it express any opinion regarding the suitability, value, or profitability of specific securities, portfolios, or investment strategies. Neither this website nor its affiliates are liable for any errors or inaccuracies in the content, nor for any actions taken based on it. By using the information provided in this article, you agree to do so at your own risk.
To the maximum extent permitted by applicable law, this website, its parent company, subsidiaries, affiliates, shareholders, directors, officers, employees, agents, advertisers, content providers, and licensors shall not be liable to you for any direct, indirect, consequential, special, incidental, punitive, or exemplary damages, including but not limited to lost profits, savings, and revenues, whether in negligence, tort, contract, or any other theory of liability, even if the possibility of such damages was known or foreseeable.
The images used in press releases and articles provided by 3rd party sources belong to the respective source provider and are used for illustrative purposes in accordance with the original press releases and publications.
Disclaimer: Content
While we strive to maintain accurate and up-to-date content, Global Loyalty Organisation Ltd. makes no representations or warranties of any kind, express or implied, about the correctness accuracy, completeness, adequacy, or reliability of the information or the results derived from its use, not that the content will meet your requirements or expectations. The content is provided “as is” and “as available”. You agree that your use of the content is at your own risk. Global Loyalty Organisation Ltd. disclaims all warranties related to the content, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title, and is not liable for a particular purpose, non-infringement, and title, and is not liable for any interruptions. Some jurisdictions do not allow the exclusion of certain warranties, so these jurisdictions may not apply to you. Global Loyalty Organisation Ltd. Reserves the right to modify, interrupt, or discontinue the content without notice and is not liable for doing so.
Global Loyalty Organisation Ltd. shall not be liable for any damages, including special, indirect, consequential, or incidental damages, or damages for lost profits, revenue, or use, arising out of or related to the content, whether in contract, negligence, tort, statute, equity, law, or otherwise, even if advised of such damages. Some jurisdictions do not allow limitations on liability for incidental or consequential damages, so this limitation may not apply to you. These disclaimers and limitations apply to Global Loyalty Organisation Ltd. and its parent, affiliates, related companies, contractors, sponsors, and their respective directors, officers, members, employees, agents, content providers, licensors, and advisors.
The content and its compilation, created by Global Loyalty Organisation Ltd, are the property of Global Loyalty Organisation Ltd. and cannot be reproduced without prior written permission.
