All you need to know this week about loyalty & CX: GLO WAF 2024 Interview: Ben Lipsey, Flying Blue / Air France–KLM on Paris Olympics and "money can't buy" loyalty experiences • Delta • United Airlines American Airlines • Azul • Emirates • Riyadh Air • Flynas • Saudia • Southwest Air • AirAsia • Avani • Hyatt • Hilton • Marriott • Minor Hotels • Al Khoory Hotels • Four Seasons • Walmart • Ulta Beauty • Domino's • Mastercard • Amex • IBS • Amadeus • Loyalty Reports • Loyalty Jobs & Careers
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GLOGLO Featured:
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GLO WAF 2024 Interview: Ben Lipsey, Flying Blue / Air France–KLM (full interview) 0:00 On sponsoring the Olympic Games and offering members ‘money can’t buy’ experiences • 02:15 Providing a continuous customer journey • 03:15 On new features and staying ahead of the competition • 06:30 On strengthening the partnership ecosystem • 09:35 On sustainability • 11:50 On key focus for 2025
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GLO WAF 2024 Interview: Ben Lipsey, Flying Blue / Air France–KLM (Trailer) 0:00 On sponsoring the Olympic Games and offering members ‘money can’t buy’ experiences • 02:15 Providing a continuous customer journey • 03:15 On new features and staying ahead of the competition • 06:30 On strengthening the partnership ecosystem • 09:35 On sustainability • 11:50 On key focus for 2025
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Airlines, Alliances & Airports:
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Delta’s Q3 Earnings Show 6% year on year growth in loyalty revenue Delta’s diversified revenue streams, particularly its loyalty programs, contributed 57% of total revenue, with a 6% year-over-year increase in loyalty revenue. Bastian noted that Delta’s loyalty program is increasingly attracting younger customers, with 3 million new active members under 40.
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United Airlines Announces Largest International Expansion in Its History with Eight New Destinations United Airlines, which offers daily flights connecting Brazil to the U.S., has announced its largest international expansion to date, introducing services to eight new cities.
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Azul Expands Routes and Unveils Aircraft Stickers to Celebrate Bahia Operations Azul Airlines aims to further enhance its network within Bahia, responding to increasing demand, especially with the approach of the high season and the popularity of northeastern cities, including Bahia, as top summer destinations.
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Emirates Suspends Flights to Iran Amid Middle East Tensions Emirates Airlines announced on October 8 the suspension of its flights to and from Iran due to escalating tensions in the Middle East. In addition to canceling flights to Iran, the airline also suspended its services to Beirut, Lebanon, though it has resumed flights to Iraq.
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Riyadh Air is the new naming partner of Atlético de Madrid’s Metropolitano stadium Atlético de Madrid and Riyadh Air have reached a nine-year agreement for the naming of the iconic stadium.
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Riyadh Air, one of the most forward-thinking airlines globally, and FLYR, the technology company that unlocks the freedom to innovate for the travel industry, today announced a strategic partnership that will shape the future of passenger travel. Through this partnership, Riyadh Air will become the first full-service carrier to operate on a fully native offer and order-based technology to deliver a modern retailing platform and experience to its customers.
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Riyadh Air selects SabreMosaic™ to power next-gen retailing and offer optimization Riyadh Air, poised to become one of the most forward-thinking airlines globally, has entered into a strategic agreement with Sabre Corporation, a global leader in software and technology powering the travel industry.
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flynas Inaugurates its New Lounge at King Fahad International Airport in Dammam flynas, the leading low-cost airline in the world and the best LCC in the Middle East, announced inaugurating its new lounge at the domestic terminal of King Fahad International Airport in Dammam with a new style, premium facilities, and expanded capacity, within its commitment to enhancing customer experience as well as increasing and diversifying the rewards offered to members of nasmiles, the loyalty program of flynas.
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Singapore Airlines’ (SIA) popular Time To Fly travel fair returns in October 2024, offering discounts on more than 200,000 Business Class, Premium Economy Class, and Economy Class round-trip tickets from Singapore to 78 global destinations.
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Saudia Group and the Ministry of Transport and Logistic Services have signed a memorandum of understanding, supported by the Ministry of Education, aimed at developing national capabilities and competencies in the field of transport and logistics. The signing took place during the Global Logistics Forum 2024 in Riyadh.
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In partnership with the Hispanic Association of Colleges and Universities, the airline celebrates 20 years of connecting students to their families through travel.
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Gear up for upcoming festive seasons with AirAsia MOVE Mega Sale The year is winding to an end, but the season of festivities is about to begin. With Christmas, and New Year around the corner, it’s time to start planning your next adventure!
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AirAsia Travel Fair returns to Kota Kinabalu with unbeatable offers In its pursuit to offer more exciting and affordable travel choices and enable travellers in Sabah to explore new destinations like Manado in Indonesia, Ho Chi Minh City in Vietnam, and several cities in China, AirAsia announces the return of the AirAsia Travel Fair in Kota Kinabalu on 19 and 20 October 2024 at The Oval, Imago Shopping Mall.
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Scandi Summer: Delta launches first-ever nonstop Minneapolis-St. Paul to Copenhagen New route from MSP to Copenhagen starts May 2025, expanding Delta’s Europe network with support from its new codeshare arrangement with Scandinavian Airlines (SAS).
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Ethiopian Airlines Commences Passenger Service to Port Sudan Ethiopian Airlines, the largest network operating carrier in Africa, is pleased to announce the commencement of its new passenger service to Port Sudan, a significant Red Sea port city, in the Republic of the Sudan. The inaugural flight departed from Addis Ababa Bole International Airport today following a colorful ceremony graced by delegates from the Republic of Sudan to Ethiopia, and Ethiopian Airlines’ executives.
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Korean Air resumes Seoul Incheon-Kumamoto service Korean Air will commence daily flights on the Seoul Incheon-Kumamoto route from November 24, in response to increasing travel demand to Japan. This marks the resumption of the route after a 27-year suspension due to the Asian financial crisis in 1997.
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Alaska Airlines supercharges Mileage Plan for 2025 with enhanced benefits and choices Members are rewarded sooner at new milestones and can choose from various perks. Members can rack up elite-qualifying miles to reach milestones and status when they redeem award travel, make credit card purchases and more.
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AirAsia MOVE adds Myanmar Airways International as its latest direct airline partner AirAsia MOVE, the region’s leading OTA platform, proudly welcomes Myanmar Airways International (MAI) as its latest direct airline partner, enhancing its flight offerings and strengthening its position as Asean’s favourite travel companion.
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AirAsia celebrates guests onboard AirAsia X SEGA Sonic the Hedgehog flight in style! It’s a supercharged takeoff! AirAsia today celebrated the much-awaited Sonic the Hedgehog livery, and guests aboard the D7 170 flight from Kuala Lumpur to Bangkok were in for a treat. The Sonic the Hedgehog plane brought Sonic’s electrifying energy to the skies in a never-before-seen crossover between travel and gaming.
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AirAsia is preparing to host an Australia first promotion where customers with existing bookings on other airlines will have the chance to win free flights from Sydney on AirAsia to another destination across Asia and beyond.
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American Airlines received tentative approval today to begin a round-trip daily flight between San Antonio International Airport (SAT) and Washington Reagan National Airport (DCA) by the U.S. Department of Transportation (DOT). The nonstop service between SAT and DCA will provide unparalleled benefits for both cities and their respective regions.
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Delta Unveils New Cabin Interior Across Its Fleet A new cabin interior is on the horizon at Delta. Debuting this fall ahead of Delta’s centennial anniversary, the modern new design will bring substantial improvements to the airline’s aircraft interiors. From fresh seating materials, enhanced lighting and a renewed color palette, to new decorative motifs and signature branding, every aspect of the cabin interior has been carefully planned and thoughtfully redesigned to elevate the travel experience.
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Gulf Air celebrates 50 years of operations to Egypt Gulf Air marked a significant milestone with a celebration of 50 years of operations between Bahrain and Egypt at the Marriott Mena House, Cairo Hotel. This event highlighted Gulf Air’s dedication to serving key destinations in the region, enhancing connectivity, and building longstanding partnerships.
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Emirates has officially launched its newly designed ‘Emirates World’ Travel Store in London, showcasing the airline’s celebrated travel experience. The store features a representation of the First Class private suite, a full-sized A380 Onboard Lounge, and a Premium Economy seat for customers to explore.
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To promote sustainable tourism in Japan, Japan Airlines Co., Ltd. (JAL) (Headquarters: Shinagawa-ku, Tokyo; Representative Director, President and Group CEO: Mitsuko Tottori) and Hoshino Resorts Co., Ltd. (Headquarters: Kitasaku-gun, Nagano Prefecture; Representative Director: Yoshiharu Hoshino) are launching the “All-time Favorite vs. Hidden Gems” campaign.
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Etihad Airways to offer daily flights to Dusseldorf and Copenhagen from October 2025 Etihad Airways, the national airline of the United Arab Emirates, announces an enhancement to its European network. From 1 October 2025, the airline will offer daily services to both Dusseldorf, Germany, and Copenhagen, Denmark, further strengthening connections between the UAE and these European destinations.
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Following the Memorandum of Understanding (MoU) signed in April 2024, Malaysia Airlines and IndiGo are pleased to enter a strategic codeshare partnership that aims to boost connectivity and elevate the traveller experience across its key hubs within Malaysia and India.
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In the past decade alone, the airline has carried over seven million customers between the two destinations and this coming summer will operate up to 116 return services a week, increasing to 156 over the Christmas period.
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Spirit Airlines Brings on Frankie Muniz to Promote its New #NotInTheMiddle ‘Go Comfy’ Travel Option Spirit Airlines newest ad takes flight with actor Frankie Muniz, best known for his iconic role as the middle child in a beloved sitcom that aired in the early 2000s. Muniz is decidedly #NotInTheMiddle in Spirit’s playful new ad in which he enjoys the extra elbow room of Spirit’s Go Comfy travel option that offers increased comfort and space with a guaranteed blocked middle seat, as well as one checked and one carry-on bag, priority boarding, and a snack and non-alcoholic beverage.
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RYANAIR OPENS NEW BELFAST ROUTE TO KAUNAS FOR WINTER 2024 Ryanair, the UK’s No.1 low fares airline ,on 16th Oct launched its Winter 2024 schedule for Belfast, with 13 routes including an exciting new route to Kaunas. Ryanair has also added extra Winter flights on 3 popular city-break hotspots – Alicante, Krakow, & London – giving Ryanair’s Belfast customers unbeatable choice and regular connections at the lowest fares in Europe.
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Pegasus launches direct route from Istanbul to Bratislava Pegasus, one of Europe’s leading low-cost airlines, has launched a new route between Istanbul, and the Slovakian capital, Bratislava. The new direct service between Istanbul Sabiha Gökçen Airport and Bratislava Airport will operate twice weekly as of 15 May 2024.
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SAS and Scandic enter strategic partnership to enhance customer experience and loyalty benefits The collaboration between SAS and Scandic Hotels, two Nordic travel giants, is named “Friends with benefits” to highlight the strong, mutually rewarding relationship between both brands and their customers. The name captures how SAS EuroBonus members and Scandic Friends can enjoy exclusive benefits, creating a more integrated and rewarding travel and hospitality experience.
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AEGEAN strengthens its presence in Cyprus and adds a new direct connection between Larnaca and Rome AEGEAN, the leading Greek airline, committed to fostering the connectivity of Cyprus, and meet passenger demand for more, new, direct routes across Europe announces the launch of a new direct connection between Cyprus and Rome.
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More than 20,000 customers who travel with wheelchairs have already used United’s industry-first digital sizing tool since it launched in March 2024, with feedback from those customers helping contribute to a nearly four-point improvement in customer satisfaction scores compared to a year earlier.
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Dubai Airport digital experience – King of Instruments: A Digital Organ Experience at TODA! Dubai is set to witness a groundbreaking musical event on October 20th, 2024, as Paul Griffiths, the CEO of Dubai Airports and a celebrated professional organist, takes the stage for a rare digital organ concert. Held at the Theatre of Digital Art (TODA), this event promises to merge the timeless beauty of the organ with cutting-edge technology, creating an immersive audio-visual experience.
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Emirates flying high with title of ‘World’s Best Airline’ from new comprehensive study Emirates has come out on top as the ‘World’s Best Airline’ amongst 90 global carriers in a recent comprehensive and methodological study by Telegraph Travel. The detailed ranking and ratings were calculated from more than 30 criteria such as punctuality, baggage allowance, route network, quality of home airport, age of fleet, value of rewards programme and tastiness of in-flight meals.
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Hotels & Hospitality:
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Avani+ Fares Maldives Resort Invites the Public to Vote for Best AI-Generated Festive Theme In preparation for the festive season, the team at Avani+ Fares Maldives Resort has tapped the creativity of artificial intelligence (AI) to come up with ideas for this season’s Christmas theme. Following the prompts, AI’s ‘hive mind’ generated four imaginative themes – Tropical Wonderland, Candy Cane Christmas, Frosted Paradise and Santa’s Surf Shack. Now, it’s up to the resort’s Instagram followers to decide which one will set the tone for the resort’s Christmas celebrations this year.
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Kempinski Signs Agreement to Manage the Most Exclusive Branded Residences in Azerbaijan Rising above the steel-blue waters of the Caspian Sea, Kempinski Residences Bayil Bay will become the most coveted address in the Azerbaijani capital when it opens in 2025. Behind a modern, undulating façade inspired by the gentle movements of the waves, this architectural marvel will be home to 37 elegantly appointed private residences, providing a stylish base for owners and investors looking for a home in Baku.
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Double the Excitement with KEMPINSKI DISCOVERY’S Twice the Rewards Campaign In celebration of the Global Hotel Alliance’s (GHA) 20th Anniversary, Kempinski Hotels and KEMPINSKI DISCOVERY, part of the Global Hotel Alliance’s GHA DISCOVERY loyalty programme, celebrates Twice the Rewards. The new global initiative launched across the entire GHA portfolio, comprising more than 40 brands with over 800 hotels across 100 countries.
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GIGI RIGOLATTO, ITALIAN HOTSPOT, IS NOW OPEN AT J1 BEACH Paris Society and RIKAS Hospitality Group have joined forces under the leadership of Rizwan Kassim to collaborate on a range of new ventures. Leveraging resources and talent from St Tropez, Paris, and Dubai, the two hospitality giants are set to create groundbreaking openings in the region and beyond.
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The bells are ringing on the horizon and Christmas is in the air. As Tokyo lights up to welcome the most wonderful time of the year, guests are invited into a world of wondrous flavours and warm celebrations, curated by Four Seasons Hotel Tokyo at Otemachi.
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“Best of Broadway” Festive Celebration at Four Seasons Resort Maldives at Kuda Huraa This festive season, Four Seasons Resort Maldives at Kuda Huraa lifts the red curtain on a glittering world of theatrical wonder as it brings the Best of Broadway to its starlit beaches. With striking al fresco stages featuring West End performers, full-production lighting, sound systems and elaborate costumes, the scene is set for a celebration bursting with glitz, glamour and electrifying energy – where dreams take centre stage.
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Following the recent debut of its redesigned Spa and specialty suites, Four Seasons Resort and Residences Vail unveils two highly anticipated new offerings just in time for the festive and ski seasons: The Chalet, a fully renovated guest-only ski lounge and concierge experience, and Tavernetta Vail, a new flagship restaurant created in partnership with the James Beard Foundation Award-winning and Michelin star-awarded Frasca Hospitality Group. Both are set to open before the end of the year.
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Move More, Earn More: World of Hyatt and Peloton Reward Members for Prioritizing Wellbeing World of Hyatt in collaboration with Peloton announces that beginning today, World of Hyatt members can earn points for Peloton workouts completed on a Peloton Bike or Peloton Row at 700+ participating Hyatt hotels around the world. Grounded in listening and care, the collaboration provides World of Hyatt members more opportunities to earn points to apply towards future bookings, upgrades and experiences as they practice their wellbeing while traveling.
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Hyatt Enters Joint Venture with China Resources Land to Expand Portfolio Across China Hyatt Hotels Corporation announced today that affiliates of Hyatt and China Resources Land (CR Land, stock code: 01109.HK) have entered a joint venture and signed a strategic collaboration agreement to expand Hyatt’s brand presence across China.
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Regent Santa Monica Beach Now Open, Marking the Legendary Brand’s Return to The Americas The legendary Regent brand returns to the shores of the United States with the opening of Regent Santa Monica Beach. This elegant beachfront resort cements the reimagined Regent brand and the beauty of contrast by combining the glamour of Los Angeles with the splendor of the coast.
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IHG Hotels & Resorts Taps into the Future of Travel Planning at SXSW Sydney 2024 IHG Hotels & Resorts offered festival-goers and consumers a stress-free way to plan their next holiday at South-by-South-West Sydney (SXSW) October 14-20, thanks to innovative technology that taps into the subconscious mind. The aptly-named IHG Hotels & Resorts ‘Mind Lobby’ is a futuristic, experiential activation that launched on Sydney’s International Convention Centre Forecourt throughout the week-long event and sits at the heart of IHG’s official partnership with SXSW Sydney 2024.
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For many, checking into a hotel can mean the beginning of an exciting adventure, a relaxing getaway or important moments in life. For guests who are blind or have low vision, exploring the unfamiliar surroundings of a hotel could pose unique and specific challenges that have the potential to impact their stay.
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Wyndham inks exclusive development agreement in India This strategic alliance enables Wyndham to leverage a leading regional third-party developer and operator to bring its award-winning brand to India.
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An immersive stay experience awaits at New York Hilton Midtown in celebration of the global cinematic event. This holiday season, Hilton and Universal Pictures invite travelers, fans and movie lovers alike to experience the magic of Oz with a spectacular, spellbinding suite at New York Hilton Midtown, where they can ‘Stay Like’ Wicked in celebration of the upcoming film’s release.
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Hotel revenues reach US$2 billion up 15% year-to-date, with room-nights up 16% Cross-brand revenues hit US$276 million, up 30%, and direct bookings soar 40%. International stays dominate, contributing 66% of room revenue. US, UK, Germany and Australia are top feeder markets for Q3, together delivering 26% of total international room revenue. Italy, Portugal, UK, Netherlands & Thailand were most popular summer destinations. DISCOVERY Dollars (D$) redemptions double year-on-year
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Mövenpick Launches the 2024 Kilo of Kindness Campaign Mövenpick Hotels & Resorts is proud to announce the launch of its 2024 Kilo of Kindness initiative. For over 70 years, Mövenpick has been anchored in the spirit of generosity, and this year, more than 75 hotels and resorts across 30 countries will come together to support their local communities through meaningful acts of kindness.
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Al Khoory Hotels Launches Exclusive Loyalty Programme Al Khoory Hotels, a key player in the hospitality sector under the Al Khoory Group, has officially launched its new loyalty program, Hayakum Al Khoory Rewards. This initiative comes at a time when the company is experiencing a surge in guest numbers and year-on-year revenue per available room (RevPAR) growth, reflecting its commitment to excellence in hospitality.
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Marriott International Announces Release Date For Third Quarter 2024 Earnings Marriott International, Inc. (Nasdaq: MAR) will report third quarter 2024 earnings results on Monday, November 4, 2024, at approximately 7:00 a.m. Eastern Time (ET). The company will hold a conference call for the investment community on Monday, November 4, 2024, at 8:30 a.m. (ET). Marriott International President and Chief Executive Officer Anthony Capuano and Chief Financial Officer and Executive Vice President, Development Leeny Oberg will discuss the company’s performance.
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Cruises:
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This prestigious alliance will extend far beyond retail offerings, with the essence of Bvlgari seamlessly woven into every aspect of Ilma’s guest vacation journey, from in-suite amenities and culinary experiences to onboard and onshore activations.
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Cruise Planners Unveils Industry First Technology Tools Cruise Planners announced innovative time-saving tools. Highlights include the AI-powered “Ask Maxx” assistant, designed to provide advisors with quick access to crucial travel information, and the integration of VAX VacationAccess bookings into the CP Maxx system. Other tools, such as Maxx Snippets, Maxx Shortcuts, and enhanced hotel comparison features, aim to streamline workflows, enhance efficiency, and allow advisors to focus on selling travel and creating memorable client experiences.
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Retail, E-commerce, F&B, Healthcare:
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Walmart Appoints Chief Revenue Officer Seth Dallaire as Chief Growth Officer Walmart has expanded the role of its Chief Revenue Officer, Seth Dallaire, to Chief Growth Officer for Walmart U.S. While continuing to oversee the revenue organization, Dallaire will now also lead the marketing, design, and product teams, according to a memo from John Furner, President and CEO of Walmart U.S.
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The new gamification features allow customers to earn rewards through interactive games and challenges within the TXB loyalty app and integrates with their existing Paytronix Loyalty provider. These engaging activities are designed to enhance the customer shopping experience, increase the frequency of store visits, and encourage higher spending per visit.
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Dinova Launches New App for Business Diners MyDinova Rewards members earn points with every purchase at Dinova partner restaurants using a corporate credit card.
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White Castle is beloved by its passionate fans (Cravers), many of whom compete each year for entry into the Cravers Hall of Fame. The official White Castle app makes it easy for Cravers to sign up for the Craver Nation® Rewards loyalty program, access sweet deals and place pickup orders at any time.
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Ulta Beauty announces loyalty member growth as a long-term strategic priority To achieve this, Ulta Beauty plans to accelerate new store openings, targeting 1,800+ stores over the long term, and drive loyalty program growth to 50 million members by 2028 by reaching new segments of beauty enthusiasts.
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Domino’s® Appoints Kate Trumbull as Executive Vice President and Chief Marketing Officer In her new role, Trumbull will oversee global marketing and continue to report to Joe Jordan, President, U.S. and Global Services. Additionally, Risa O’Hara and the international marketing team will report to Trumbull as part of this expanded global marketing organization.
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pOpshelf announces chainwide Customer Appreciation Event The company also revealed exciting customer updates including a new loyalty program, customer app and store format.
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Poundland launches its loyalty scheme UK-wide Value retailer Poundland is expanding its rewards app, Poundland Perks, to both in-store and online platforms across the UK, backed by a £20m investment. Following trials in about 100 stores across the Isle of Wight, Northern Ireland, and Scotland, the app is now accessible in over 800 Poundland locations nationwide.
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Sipping Success: Johnnie Walker’s Bold Squid Game Tie-In for Brand Loyalty In a bold move that blends pop culture with brand engagement, Johnnie Walker has partnered with the global phenomenon Squid Game to elevate its consumer experience through an interactive and immersive loyalty-driven campaign. The collaboration is part of a larger strategy to connect with younger, entertainment-savvy audiences while enhancing brand loyalty through innovative experiences.
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Entertainment, Sport, Telecom & Social Media:
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Gatorade launches Generative AI Squeeze Bottle personalisation to fuel athlete self-expression Gatorade announced the launch of a generative AI-powered design experience on its Gatorade iD free membership platform. In partnership with Adobe Firefly, the new customizer tool allows athletes to express their unique styles and interests through nearly endless personalisation possibilities. Some of the most iconic athletes in the world have collaborated with Gatorade on signature bottles, and last year Gatorade.com began offering enhanced customization capabilities on its website.
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VMLS technology to power market leading telco loyalty program This week at Gitex, Visa and E& – (etisalat and) announced their new extended cooperation utilizing Visa VMLS (Visa Merchant Loyalty Solutions) SaaS technology suite. The technology behind VMLS is provided by Danish SaaS company, Loyal Solutions.
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Transport, Fuel Retail & Mobility:
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bp Introduces earnify™App: Enhancing the Fuel and Convenience Store Experience earnify™ aims to simplify and reward fueling and shopping by integrating an intuitive loyalty program and a streamlined user experience. Exclusive introductory offer includes double points for the first 90 days and 250 welcome points after registration.
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Dover Fueling Solutions Launches First-of-Its-Kind Rewards Offering, DX Rewards Marking the next phase of the DFS Anthem Experience, DX Rewards is an online loyalty marketplace that integrates seamlessly with retailers’ existing providers and programs to offer a personalized, app-like experience at the pump.
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Payments, Finance, Property & Insurance:
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Qashio Awards 1 Million Qashio Points to Platinumlist Leading events company Platinumlist emerges victorious in Qashio’s innovative three-month giveaway, showcasing the rewards of smart spend management.
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The Mastercard Payment Passkey Service debuts in the Middle East with noon Payments The Mastercard Payment Passkey Service streamlines e-commerce and revolutionizes the consumer journey. Using device-based biometrics, such as fingerprints or facial scans, payment passkeys replace one-time passwords (OTPs) to make online transactions not only faster and more convenient, but also more secure against fraud and scams
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Experience the Thrill of Life as an F1® Driver with Amex in Austin The Amex ® Fan Experience brings Card Members close to the race action. Hosted at the Circuit of the Americas, the annual motorsports event features full days of racing capped with musical performances and plenty of Amex fun.
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Premier Bank, Mastercard, and Tappy Technologies Launch Tokenization New Tap2Pay technology offers fast, secure, and contactless payment solutions, driving financial inclusion and digital transformation.
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Billie Eilish and FINNEAS Team Up with Amex to Share Story of “Birds of a Feather” American Express has partnered with Billie Eilish to support her third album with a variety of events, from listening parties to Card Member-exclusive merch at select stops on “HIT ME HARD AND SOFT: THE TOUR.” The global tour goes through July 2025.
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Loyalty Technology, Solutions & Consulting:
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IBS Software Launches Data & AI Center of Excellence, Appoints George Varghese as it’s Head IBS Software, a leading provider of SaaS solutions to the global travel industry, has launched a Data & AI Center of Excellence (CoE), aimed at driving innovation and responsible AI adoption in the travel and hospitality sectors.
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iSHANG Technology Limited (“iSHANG”), a leading technology company specializing in Web3 enterprise solutions, is delighted to announce its collaboration with 3Business, the corporate brand of Hutchison Telecommunications (Hong Kong) Limited, under the Cyberport Web3 Proof-of-Concept Subsidy Scheme to implement the Web3 Coupon Enterprise Solution (Web3-Coupon) leveraging 5G.
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Givex Partners with Bridge to Unlock Billions in Unredeemed Gift Card Funds through Digital Wallets Through Bridge, consumers can seamlessly add their gift cards to their digital wallets, which takes them directly to an offer page, followed by a merchant-branded site displaying tailored promotions or content.
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New report: Undisciplined MarTech impedes customer trust Harvard Business Review Analytic Services report sponsored by SAS explores MarTech challenges and growing interest in GenAI. Despite the challenges, MarTech offers powerful capabilities that can help nurture customer trust and loyalty. Per the report, marketers are particularly interested in generative AI (GenAI) and its potential to help identify relevant audience segments, create marketing plans and generate personalized content.
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Sabre extends tiket partnership With the agreement, Sabre will continue to be tiket.com’s preferred GDS technology partner, using a variety of advanced technology solutions to enhance operations and customer offers. Sabre’s rich global content, including NDC offers and industry-best shopping APIs, will support Tiket.com’s commitment to delivering consumers optimum flight choices and travel inventory.
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Travel Cue sets ambitious global expansion plans with a renewed Amadeus agreement This multi-year agreement marks a pivotal milestone, as Travel Cue expands its use of Amadeus technology, aligning seamlessly with its ambitious growth plans. Travel Cue will be adopting several Amadeus solutions – Amadeus Web Services , Amadeus Master Pricer and Ticket Changer , to name just a few. These solutions are designed to automate and streamline operations, empowering Travel Cue to deliver exceptional efficiency across all its offices.
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Reports, Research, Insights & Opinions:
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Outerspace Report: Loyal Shoppers Want More Than Fast and Free Shipping A new report found consumers are more likely to make repeat purchases from brands who provide a premium post-purchase experience, from frictionless returns to elevated unboxing
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Key market players include Adobe Inc., Alphabet Inc., Alteryx Inc., Exigent Group Ltd., International Business Machines Corp., LatentView Analytics, Microsoft Corp., Oracle Corp., QlikTech international AB, Qualtrics LLC, Salesforce Inc., SAP SE, SAS Institute Inc., Sisense Ltd., Tata Consultancy Services Ltd., Telefonaktiebolaget LM Ericsson, Teradata Corp., Thales Group, TikaMobile Inc., and Zoho Corp. Pvt. Ltd..
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CarTrawler Report: How Loyalty Programs Can Drive Engagement Through Car Rentals First-of-its-kind study, based on a survey of US consumers, reveals untapped potential for loyalty programs to increase member spend and diversify rewards with car rentals
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Forter report: Consumers Are Willing to Spend 51% More with Retailers They Trust Seventy-two per cent of consumers surveyed agreed that loyalty programs influence where they shop, yet just under 1 in every 5 had been the victim of loyalty abuse – having their online points/rewards stolen – in the last three months.
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Wildfire Systems’ 2024 Consumer Shopping Report : Shoppers Continue to Seek Ways to Save The latest shopping trends survey finds 77% of consumers are more interested than ever before in earning cashback rewards for shopping, while 60% will spend more if they have access to deals or coupons.
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To craft a successful marketing campaign that resonates and drives both sales and loyalty, the research indicates it’s crucial to understand how creators influence consumer shopping preferences, spending habits, content engagement, timing, and platform choice.
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Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends Today’s fickle consumers are sensitive to privacy concerns and less inclined to offer feedback than they previously were, setting up a tightrope walk for companies in 2025 as they seek to meet expectations, according to the 2025 Consumer Trends Report from Qualtrics.
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Sinch Unveils New Survey on the Future of Customer Communication The survey findings offer valuable insights, revealing that while rich, app-like experiences on platforms such as RCS, WhatsApp, and WeChat are already common in other parts of the world, the U.S. market lags behind in adopting these interactive messaging capabilities.
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Snappy’s Annual Gifting Report: Holiday Gifting Can Significantly Boost Customer Loyalty 65% of customer loyalty program members expressed a desire to receive holiday gifts from the brands they support, underscoring the growing importance of holiday gifting as a key driver of ongoing customer engagement and brand loyalty.
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The Amadeus report provides key insights into the evolving role of Generative AI (GAI) within the travel sector. 53% of companies are deploying GAI for digital assistance during bookings, and 48% are leveraging it for personalized travel recommendations. Other key areas include content generation, customer support, and ideation to improve customer experiences, streamlining operations, and driving innovation.
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Africa & Middle East Loyalty Programs Market Intelligence Report 2024-2028 Technological Advancements and Cashback Options Drive Adoption, Firms Innovate and Adapt to Meet Evolving Customer Demands.
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Jobs & Careers:
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Mastercard is hiring: Manager, Product Management, Loyalty Solutions Location: Wanchai, Hong Kong. Click inside to apply.
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Shell is hiring: Payment and Loyalty Manager Location: Hong Kong. Click inside to apply.
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Marriott International is hiring: Senior Product Manager – Digital Loyalty Experiences Location: Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States. Click inside to apply.
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Amazon is hiring: Sr. Marketing Manager, US Prime Location: New York, United States. Click inside to apply.
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