All you need to know this week about loyalty & CX: GLO WAF Interview: SungJoon Park, SkyTeam• GLO Interview: Kashmira Motiwalla, Majid Al Futtaim • AirAsia • Virgin Atlantic • ANA • Air Canada • Ethiopian Airlines • Emirates • British Airways • Cathay • Japan Airlines • Turkish Airlines • Marriott • Hyatt • Four Seasons • Hilton • Accor • e& • Toyota • Payback • Lowe's • Red Robin • Loyal Solutions • Loyalty Reports • Loyalty Jobs & Careers
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GLOGLO Featured:
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GLO WAF Interview: SungJoon Park, Director, Loyalty & High Value Customers, SkyTeam 0:08 Introduction to SkyTeam’s loyalty proposition • 02:09 On collecting feedback and data within the Alliance • 03:02 On Sky Priority app • 04:28 On intermodal partnerships • 06:36 On personalisation • 09:27 Magic wand question • 10:20 Advice to younger self
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GLO WAF Interview: SungJoon Park, Director, Loyalty & High Value Customers, SkyTeam (trailer) 0:08 Introduction to SkyTeam’s loyalty proposition • 02:09 On collecting feedback and data within the Alliance • 03:02 On Sky Priority app • 04:28 On intermodal partnerships • 06:36 On personalisation • 09:27 Magic wand question • 10:20 Advice to younger self
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00:00 – Majid Al Futtaim’s vision, ‘SHARE’ loyalty • 02:40 – ‘SHARE’ benefits: convenience, unified experience • 07:40 – Co-branded credit cards • 13:36 – Loyalty linked with sustainability • 18:28- Partnerships, global expansion relevance. • 22:09 – Catering to Dubai tourists • 24:24 – Innovation: AI, NFTs, digital wallets • 26:18 – Future: payment-loyalty convergence • 27:10 – 1’000’000 points question • 28:10 – Magic wand question • 29:43 – Advice: customer focus, data-driven decisions.
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GLO Interview: Kashmira Motiwalla, Majid Al Futtaim. SHARE loyalty program & innovation (trailer) 00:00 – Majid Al Futtaim’s vision, ‘SHARE’ loyalty • 02:40 – ‘SHARE’ benefits: convenience, unified experience • 07:40 – Co-branded credit cards • 13:36 – Loyalty linked with sustainability • 18:28- Partnerships, global expansion relevance. • 22:09 – Catering to Dubai tourists • 24:24 – Innovation: AI, NFTs, digital wallets • 26:18 – Future: payment-loyalty convergence • 27:10 – 1’000’000 points question • 28:10 – Magic wand question • 29:43 – Advice: customer focus, data-driven decisions.
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Airlines, Alliances & Airports:
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AirAsia FREE* Seats Town lands in Penang for the first time with 12 million promo seats guaranteed AirAsia’s iconic FREE* Seats Town campaign lands at its third-largest hub in Malaysia, Penang, to end the year on a high note with 12 million promotional seats up for grabs. This campaign represents a key step for the airline in building travel demand for the first half of 2025, making travel more accessible and affordable for explorers eager to discover vibrant destinations within AirAsia’s extensive network.
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Austrian Airlines remains committed to continuously expanding its route network with new destinations in the summer schedule 2025. “Last summer, the demand for destinations in the cooler north increased significantly. Accordingly, we are flying to three ‘cool’ new destinations in summer 2025: Edinburgh, Sylt, and the Lofoten islands,” explains Austrian Airlines CCO Michael Trestl.
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ANA Awarded 2024 APEX World Class Airline All Nippon Airways (ANA), achieved its first 2024 APEX World Class award. This prestigious award, presented by North America-based APEX, one of the world’s largest airline industry associations, recognizes airlines excelling in safety, service, sustainability and health control initiatives through a comprehensive audit.
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Ethiopian Airlines Commences a New Passenger Service to Bangladesh Ethiopian Airlines, the largest network operating carrier in Africa, is pleased to announce the commencement of its new passenger service to Dhaka, Bangladesh as of today, the 2nd of November 2024. Ethiopian celebrated the inaugural flight in a colorful event that brought together the Ambassador of Bangladesh to Ethiopia, high ranking officials, and Ethiopian Airlines’ executives.
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HK Express upgrades Air + Ferry Pass The upgrade makes travel easier and more convenient, as passengers can complete flight check-in via the upstream check-in service. This allows them to obtain boarding passes at the Zhuhai Port of the Hong Kong-Zhuhai-Macao Bridge (HZMB) and check through baggage to the final destination before taking a quick 45-minute ride to the Hong Kong International Airport.
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Customers booking before 11 November 2024, and travelling before 31 March 2025, can enjoy the fine Italian cuisine of Florence from £57 each way. Those looking to cycle around Amsterdam can book flights from £77 each way or immerse themselves in Berlin’s nightlife from £64 each way.
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To All A Good Flight: JetBlue’s New Product Offerings this Winter JetBlue is bringing a festive touch to its winter travel experience with new onboard products and entertainment. From enhanced beverage options to holiday-themed seatback entertainment, here’s what makes JetBlue travel even more cheerful this season.
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Ready for take off! Every Virgin Atlantic seat is now available with Points Virgin Atlantic’s Flying Club has today become the first UK programme to allow members to pay for any seat onboard with Virgin Points. This is in addition to the launch of new Saver reward seats in every cabin and increased points earn rates in Premium and Upper Class.
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Emirates returns to Edinburgh with a daily service Emirates, the world’s largest international airline, has touched down in the Scottish capital for the first time since 2020. The Emirates Boeing 777 was welcomed by the celebrated Royal Edinburgh Military Tattoo, captivating passengers with an extraordinary display of musical prowess on the ground.
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Turkish Airlines Unveils New Toy Sets for Young Travellers Turkish Airlines has introduced a refreshed collection of toy sets designed for its youngest passengers on international flights lasting five hours or more. The “My Travel Buddy” series includes five unique sets, tailored to the length of the journey, offering an engaging and enjoyable experience while encouraging children to build their own toy collections.
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Unlock Incredible Offers in Dubai this Winter with My Emirates Pass Emirates has today announced the return of its popular My Emirates Pass, allowing passengers to enjoy exclusive offers at hundreds of locations in Dubai and the UAE. Starting from 1st November 2024 to 31st March 2025, My Emirates Pass enables customers to use their boarding pass to enjoy incredible discounts at restaurants, family days out, tranquil spa treatments, luxury shopping outlets, private pools and much more.
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Air Canada to Launch into Summer 2025 with New Non-stop Flights to Europe and the U.S. Air Canada will add new seasonal services and increase capacity into popular destinations across Europe, the United States, and Asia to offer more exciting options for travellers in Summer 2025. Among the new and restored routes are Montreal to Naples and Porto, Toronto to Prague and to Port of Spain in Trinidad and Tobago, and Ottawa to London.
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Saudi Air Connectivity Program Targets New Routes, Seeks Bilateral Agreements Saudi Arabia’s Air Connectivity Program (ACP) is seeking to attract a further 10 new airlines to the country over the next 12 months, targeting carriers from the U.S., Europe and Asia. However, securing new bilateral air transport agreements will be key to the kingdom achieving its aviation ambitions of reaching 300 million air passengers and 150 million tourists by 2030, according to ACP CEO Majid Khan.
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Fiji Airways Offers Free Full Flight Wi-Fi for Economy Class Passengers Fiji Airways, the national carrier of Fiji, has introduced an exciting upgrade to its onboard connectivity services, enhancing the in-flight experience for Economy Class guests with complimentary full flight messaging Wi-Fi from November 1st. This offering is an upgrade from the previous 15-minute limit and is available on the airline’s state-of-the-art Airbus A350 and Boeing 737MAX aircraft.
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JAL mileage members can now earn JAL miles every time they ride Lime, receiving 1 mile for every 100 yen (0.73 USD) spent.
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Fraport has partnered with Rohde & Schwarz to modernize passenger security checkpoints at Frankfurt Airport / The contract involves the installation of over 100 new scanners.
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TOKYO, November 6, 2024-ANA NEO, Inc. (hereinafter “ANA NEO”) is pleased to announce that the smartphone virtual travel platform app “ANA GranWhale” (AGW) will be holding a collaboration campaign with the popular K-POP group aespa and the social platform “ZEPETO”. This is a valuable opportunity to get special aespa goods both real and digital that are only available here! Please enjoy this collaboration campaign brought to you by AGW. For more details,
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Fly Vietjet, get your eSIM – Earn Skypoints with ease Vietjet SkyJoy members who purchase an international eSIM on the Vietjet website or mobile app can access high-speed internet in over 200 countries worldwide and earn SkyPoints to redeem for Vietjet flight tickets and vouchers from over 200 other famous brands.
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Cebu Pacific Kicks Off November with Seat Sale Cebu Pacific, the country’s leading carrier, welcomes November with another seat sale, with over 750,000 seats up for grabs, giving every Juan more chances to discover and explore new destinations at the start of 2025.
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Cebu Pacific Rolls Out Another Piso Sale Ahead of Holidays Cebu Pacific, the Philippines’ leading carrier, delivers a festive surprise with back-to-back Super Seat Fests this November—marking the return of CEB’s signature Piso Sale and inviting every Juan to treat themselves or their loved ones with the gift of travel this holiday season.
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flynas, the leading low-cost airline in the Middle East, is set to launch new routes to Entebbe, Uganda, and Djibouti in January 2024, as part of its expansion plan, “We Connect the World to the Kingdom.” With three weekly flights each between Riyadh-Entebbe and Jeddah-Djibouti, this initiative aligns with Vision 2030’s goals to boost international connectivity and enhance the Pilgrims Experience Program.
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Lufthansa Celebrates 65 Years Connecting Thailand with Europe Lufthansa proudly marks a significant milestone in its history: the 65th anniversary of its inaugural flight from Hamburg to Bangkok. This milestone highlights the airline’s long-standing commitment to the Thai market and Mekong region, connecting cultures, facilitating travel, and fostering business relationships between Germany and Thailand.
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Etihad Airways and e& UAE sign strategic MoU to boost loyalty programmes and destination marketing Partnership aims to integrate Etihad Guest Miles and Smiles platforms, enhance destination marketing efforts, and explore business and knowledge-sharing opportunities
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Hotels & Hospitality:
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Bangkok’s Most Exclusive Rooftop Bar, SIN, Officially Opens at Avani+ Riverside Bangkok Hotel Avani+ Riverside Bangkok Hotel announces the opening of SIN, Bangkok’s newest and most exclusive rooftop bar. Set to officially welcome guests on 15 November, SIN takes guests up to the 27th floor of Avani’s flagship hotel.
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The largest development on the Island in half a century, The St. Regis Longboat Key Resort introduces the brand’s first-ever Pool Butler and exclusive partnerships with Vilebrequin & La Mer
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This milestone addition in Mexico reaffirms Marriott’s ongoing growth in the Caribbean and Latin America region and its continued expansion in the luxury segment.
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Hilton Drives Further Italian Expansion with Two New Hotel Signings Hilton today announced plans to expand its presence in Italy, with the signing of DoubleTree by Hilton Naples Oriente and Hampton by Hilton Rome St Peter´s, set to open next year.
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Introducing Journey: A new kind of loyalty program designed for the modern traveller Journey allows travellers to earn points and perks across a curated network of unique, independently operated properties—from boutique hotels in major cities to private rental homes in remote locales—offering the flexibility and personalization guests crave.
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Through sweepstakes and Marriott Bonvoy Moments, the Red Army can pursue its passions with exclusive experiences offered only by Marriott Bonvoy and Marriott Hotels.
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For 10 consecutive years, Il Lago has maintained its impressive Michelin star rating at Four Seasons Hotel des Bergues Geneva, providing taste sensations that are not only unique, but also unforgettable. This illustrious standard, led by Chef Michele Fortunato, continues to make the restaurant one of Geneva’s finest gastronomic destinations.
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Sojern and Cloudbeds Announce New Integration at World Travel Market 2024 Additionally, Sojern’s multi-property capable guest experience tools, tailored and adjusted to the powerful features of both platforms, deliver enhanced customer segmentation and marketing capabilities, driving loyalty and return business.
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Orafo, the signature restaurant at Four Seasons Hotel San Francisco at Embarcadero, is pleased to unveil a new fall menu that artfully blends timeless Italian culinary traditions with California’s vibrant, seasonal ingredients. Under the guidance of Executive Chef Raul Dominguez, each dish celebrates a unique story, drawing from his rich heritage and lifelong connections to the ocean, local farms, and memories from his family table.
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Groundbreaking Ceremony for Sofitel Dublin Airport: A New Era of Luxury Hospitality in Ireland Accor and the Arora Group are proud to announce the groundbreaking of the highly anticipated Sofitel Dublin Airport, a new luxury hotel set to redefine the hospitality experience at Ireland’s main international gateway. The hotel will feature 412 elegantly designed rooms and suites, an all-day dining restaurant, a tea salon, and a sky bar located on the 11th floor, offering stunning views of the airport and beyond.
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This season, passion sparkles at Four Seasons Hotel St. Louis, with the David Yurman Radiant Romance Experience. Combining sumptuous hospitality with luxurious jewellery from David Yurman, this exclusive experience celebrates every kind of love and lavishes guests with elevated services and amenities. For more than fifty years, David Yurman has been known for innovative design, trailblazing a path that changes the way jewellery is created, perceived and worn.
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Discover the Magic of Festive Celebrations on the Nile at Four Seasons Hotel Cairo at Nile Plaza As the festive season approaches, Four Seasons Hotel Cairo at Nile Plaza is preparing to enchant guests with a wonderland of holiday magic that transforms into a seasonal sanctuary, brimming with sparkle and excitement. From the grand lobby adorned with twinkling lights and delicate snowflakes to the warm hospitality awaiting each guest, the Hotel is set to be Cairo’s most magical destination for celebrating the festive seaso
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With a strategic focus on strengthening its presence in the leisure towns of India, Radisson Hotel Group is proud to announce the opening of Namah Nainital, a member of Radisson Individuals Retreats.
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From Bali to Hawaii to Istanbul: Four Seasons Celebrates World Kindness Day 2024 This World Kindness Day, November 13, and throughout the festive season, Four Seasons is inspiring acts of kindness through initiatives centred around the universal power of food.
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This World Kindness Day, Four Seasons Resorts Maldives invite guests and employees alike to embrace the transformative power of kindness—toward oneself, others, and the planet. On November 13, Four Seasons Resort Maldives at Kuda Huraa and Four Seasons Resort Maldives at Landaa Giraavaru will come alive with a series of thoughtfully designed experiences that celebrate connection, joy, and community centred on three key themes: Be Kind to Yourself
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Cruises:
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New Blue Diamond Tier Added to MSC Cruises Loyalty Program For frequent MSC Cruises guests, loyalty rewards are getting even better. The cruise line is revamping its MSC Voyagers Club and adding a new tier positioned to be the pinnacle of the program.
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HX Launches New Loyalty Program To mark the launch of the HX Explorers loyalty program as well as the line’s upcoming 130th anniversary in 2026, HX has introduced a series of commemorative badges. Guests who book voyages from now until the end of 2026 will receive a special badge when they board, celebrating both milestones.
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Retail, E-commerce, F&B, Healthcare:
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LOWE’S introduces new digital home platform Lowe’s is helping homeowners manage their homes in a whole new way with the introduction of the Lowe’s Digital Home Platform, exclusively available to MyLowe’s Rewards* members. Members can access free, personalized information about products in their homes, including warranties and manuals, maintenance suggestions and how-to content, recommended subscriptions and replacement parts from the palm of their hand.
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Red Robin Gourmet Burgers, Inc. Q3 2024 Results Relaunched loyalty program increased to 14.5 million members compared to 13.1 million last year.
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Payback launches ‘Singles Day Campaign Over 40 PAYBACK partners from A-Z will be taking part, including Amazon, BAUR, Christ, Douglas, MediaMarkt, OTTO, Zooplus and many more. In addition, when customers activate a participation coupon on Monday, November 11, they can earn an additional 111 extra points on every order placed via the PAYBACK app or PAYBACK.de with an order value of €11.11 or more.
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Landmark Group’s Shukran Loyalty Program partners with Zywa To bring exclusive benefits to students and families across MENA
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Entertainment, Sport, Telecom & Social Media:
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e& unveils new global brand positioning inviting the world to “Go for More” This marks a milestone in e&’s journey to becoming a global technology powerhouse, highlighting its bold commitment to empowering people and businesses with a full suite of digital experiences, platforms, and tools designed to enrich everyday life and inspire ambition.
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Transport, Fuel Retail & Mobility:
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QuickCheck relaunches rewards program QC Rewards loyalty members can now earn more and get more with every gallon of gas purchased.
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R/GA Launches ‘Toyota Go’ Customer Platform & Loyalty Program Toyota Go aims to consolidate all of the brand’s automotive products and services under one comprehensive umbrella. The membership program integrates personalised rewards, servicing, wishlists, as well as profile management tools, all in one unified and easily accessible portal.
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Payments, Finance, Property & Insurance:
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Cathay launches Card Linked Miles powered by Loyal Solutions “This is a great way for members to simply and securely connect their preferred credit card to their Cathay account. Once connected, you can then earn additional miles (on top of the credit card transaction) from our growing range of merchants,” States Paul Smitton, CEO and Managing Director – Asia Miles Limited.
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Loyalty Technology, Solutions & Consulting:
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Contentsquare expands analytics platform with advanced AI Features The significant upgrade to its Experience Intelligence platform sets a new standard for businesses aiming to understand and optimize customer journeys at scale. This update includes powerful new AI use cases that help digital marketing, product and tech teams work more efficiently and flexible purchasing options to serve businesses of all sizes.
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Loyyal’s Xpand Point Partners with Easyrewardz This collaboration is set to redefine the loyalty landscape by introducing enhanced point conversion capabilities and offering unique, experiential redemption options, giving customers more flexible and engaging ways to use their loyalty points.
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Reports, Research, Insights & Opinions:
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As customer expectations evolve towards instant, seamless interactions across various platforms such as websites, mobile apps, and social media, AI chatbots play a critical role in maintaining such engagement. Advanced natural language processing (NLP) capabilities enable these AI-driven assistants to understand complex queries and provide accurate responses, further enhancing their effectiveness in improving customer satisfaction and loyalty, making them a key driver of AI adoption in retail.
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Global Travel Report: Hunger for adventure drives innovation in travel The exclusive WTM Global Travel Report – compiled in association with renowned researchers at Oxford Economics – has revealed that the emergence of more affluent consumers in markets around the world is driving “shifts” in the traditional travel norms – with some intrepid travellers even seeking riskier activities.
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Jobs & Careers:
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Selfridges is hiring: Loyalty Manager, Membership Location: London, England, United Kingdom. Click inside to apply.
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John Lewis Partnership is hiring: Loyalty Strategy & Proposition Senior Manager Location: London, England, United Kingdom. Click inside to apply.
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Virgin Atlantic is hiring: Loyalty Product Manager Location: Crawley, England, United Kingdom. Click inside to apply.
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