All you need to know this week in loyalty & CX: GLO, ATM, United Airlines, Alaska Air, Air Canada, Lufthansa, Turkish Airlines, Emirates, SAUDIA, Air New Zealand, Accor, Hilton, Royal Caribbean, Morrison's, Rna, Aeroplan, Freddie Awards, Cunard, etc.
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GLOGLO at Arabian Travel Market 2023 (Dubai):
GLO at ATM Day 1: A Road to Net Zero
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SAUDIA at Arabian Travel Market 2023: new business class suite, new partnerships & awards
Airlines & Alliances News:
United Airlines to Triple SAF Use in 2023, Adds SAF on Flights at San Francisco Airport
Air Canada Updates 2023 Guidance
Lufthansa Group reports strong bookings in the 1Q 2023 and expects another travel boom in summer
Turkish Airlines and airBaltic started Codeshare Cooperation
Turkish Airlines brought Steven Gerrard and Cafu together in its new commercial
SAUDIA’s loyalty program ALFURSAN signs a MoU with car rental Lumi
SAUDIA partners with Bondai, group travel app, to improve customer booking experience
Astra Tech Partners with Etihad Airways to Launch Flight Bookings on Botim
Air New Zealand announces plans to introduce new uniforms
Hotels & Hospitality:
Accor 1Q 2023 results: Revenue of €1,139 million up 54% like-for-like
Royal Caribbean outlines environmental plans for 1st Royal Beach Club
Retail, F&B, Transport & Petrol / E-Stations / Deliveries:
Consumers want increased digital interaction with Brands
Morrisons (UK) trials loyalty scheme changes after More card was replaced by Morrisons App
Reports:
ESG, CSR, Sustainability:
United Announces $15 Million Investment in Carbon Capture Company Svante
Awards & Events:
Aeroplan Leads North American Airline Loyalty Programs at the Prestigious 2023 Freddie Awards
Marriott’s Loyalty Program Wins the Freddie Award for Hotel Program of the Year, Americas
Genesys Xperience 2023: Inspiring A Bold New Way to Ignite Customer and Employee Loyalty
People & Appointments:
Accor Appoints Martine Gerow as Group Chief Finance Officer
Cunard appoints Katie McAlister as president
