All you need to know this week about loyalty & CX: Mastercard joins GLO • GLO Interview: Ali Bin Zayed, Emarat • Emirates • Azul • GOL • Air India • Alaska Airlines • Korean Air • Delta • Qantas • Centara Hotels • IHG • Radisson • Ritz- Carlton • Hilton • Celebrity Cruises • Royal Caribbean Group • Rakuten • Nordstrom • Bargain Hunt • SmartMedia • Ascenda • Entersekt • Magic Leap • Google • Amazon • Loyalty reports.
(Image Source)
GLOGLO Featured:
 (Image Source) |
Mastercard joins Global Loyalty Organisation GLO’s mission is to foster a collaborative environment where members can share best practices, research, and develop strategies that respond to the latest trends and challenges in the loyalty market. Mastercard’s participation will provide valuable insights and resources to support GLO’s mission of promoting excellence in loyalty program design and implementation.
|
||
 (Image Source) |
GLO Interview: Ali Bin Zayed, Senior Manager, Corporate Loyalty, Emarat Interview with Ali Bin Zayed at the Arabian Travel Market in Dubai, May 2024. Topics discussed: Update on the past 12 months; Most notable campaigns to date; On emotional loyalty and experiences; Partnerships; The Landmark Project and Advice on launching a successful loyalty program.
|
ㅤ
Airlines, Alliances & Airports:
 (Image Source) |
Azul and GOL Announce Codeshare Agreement Customers will have access to extensive flight connectivity
|
||
 (Image Source) |
Traveazy Group signs MOU with Emirates to enhance customer experience Umrahme and Holidayme to offer exclusive benefits, enhancing travel experience with unmatched value and convenience for customers .
|
||
 (Image Source) |
Air India Partners with MedAire to Offer Enhanced In-Flight Healthcare for Passengers During Flight Air India, India’s leading global airline, announced its partnership with MedAire, a premier aviation medical support provider, to ensure emergency healthcare services to its passengers and crew both on the ground and in the air.
|
||
 (Image Source) |
The Halal In Travel Awards 2024: winners announced for muslim-friendly tourism This annual event celebrates significant achievements and innovations within the Muslim-friendly travel sector, highlighting the global influence of destinations, service providers, and marketing campaigns dedicated to addressing the evolving needs of Muslim travelers.
|
||
 (Image Source) |
Every day, all summer long, at least one Main Cabin guest will be randomly upgraded to Premium Class
|
||
 (Image Source) |
ForwardKeys report: Airline bookings to Europe soar Flight search analysis from January to April 2024 shows London, holding a 5% share of flight searches for travel to Europe, experiencing the greatest relative increase (+1.9 percentage points) for summer 2024. This surge is driven by the excitement surrounding the Paris Olympics and easy transport links to the French capital.
|
||
 (Image Source) |
Air Premia and Korean Air establish interline partnership An interline agreement with Korean Air, sale of connecting flight tickets departing from the Americas from the 27th. Scheduled to sign an interline agreement with Alaska Airlines in the first half of the year
|
||
 (Image Source) |
Delta’s sweet or savory: More options, new snacks and chef-designed meals coming on board for summer From chef-curated menus to allergen-friendly snacks and the latest iteration of our award-winning rotational wine program, here’s a look at what Delta customers can dig into this summer.
|
||
 (Image Source) |
Qantas and Perth Airport unveil ‘landmark’ agreement for expansion initiatives A brand new Qantas Terminal for Perth is one of the initiatives.
|
ㅤ
Hotels & Hospitality:
 (Image Source) |
Centara Hotels & Resorts partners with Central Restaurants Group to enhance guest experience Centara Hotels & Resorts, Thailand’s leading hotel operator, is excited to announce its new strategic partnership with Central Restaurants Group (CRG), a leader in Thailand’s food chain industry, further enhancing the benefits offered to CentaraThe1 members.
|
||
 (Image Source) |
IHG Hotels & Resorts strengthens foothold in Uttar Pradesh with the signing of Holiday Inn Prayagraj IHG® currently has 45 hotels operating across five brands in India, including Six Senses, InterContinental Hotels and Resorts®, Crowne Plaza®, Holiday Inn Resort® and Holiday Inn Express®, and a strong pipeline of 50 hotels due to open in the next 3-5 years.
|
||
 (Image Source) |
Radisson Hotel Group welcomes the Radisson brand to Oman Tim Cordon, COO, MEA & SEAP, Radisson Hotel Group, commented, “The opening of Radisson Hotel Muscat Panorama reinforces our commitment to providing premium hospitality and experiences, as we continue to grow our portfolio across the Middle East.”
|
||
 (Image Source) |
Radisson announces new hotel in Ho Tram Vietnam The property, due to open in 2028, is being developed on a site easily accessible from the soon-to-open Long Thanh International Airport, Vietnam’s new global aviation gateway, near Ho Chi Minh City.
|
||
 (Image Source) |
IHG Hotels & Resorts strengthens portfolio in Egypt with two new Crowne Plaza signings The dual signing sees the expansion of IHG’s premium brand in Egypt and introduces the Crowne Plaza brand to Cairo’s New Administrative Capital.
|
||
 (Image Source) |
Ritz-Carlton Reserve Makes Grand Entrance in the Middle East Ritz-Carlton Reserve is part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands.
|
||
 (Image Source) |
Hilton, a leading hospitality company, and the Hilton Global Foundation, Hilton’s philanthropic arm, announced today the latest progress towards their shared goal of creating a better world for travel with the release of the 2023 Hilton Global Foundation Impact Report and the 2023 Hilton Travel with Purpose Report.
|
||
 (Image Source) |
With five openings to date in 2024 and 32 properties currently in the regional pipeline, IHG is expected to more than double its MLAC luxury and lifestyle presence in the coming years.*
|
||
 (Image Source) |
Festivalgoers Can Expect Unique Experiences and Exclusive Perks as IHG Hotels & Resorts Brings Exceptional Hospitality and Unforgettable Moments to the 2024 Festival Season
|
ㅤ
Cruises:
 (Image Source) |
Celebrity Cruises elevates “The Retreat” experience “We collected extensive feedback from past guests, loyalty members, and our trade partners to inform how The Retreat experiences are being reimagined to continue exceeding vacation expectations by delivering on the amenities and experiences Celebrity Cruises guests value most. , said Laura Hodges Bethge, President of Celebrity Cruises.
|
||
 (Image Source) |
On its pursuit to transform a vacation of a lifetime into a lifetime of vacations, Royal Caribbean Group takes another step forward in enhancing its guest experience and rewarding guests across its ecosystem of vacation experiences
|
ㅤ
Retail, E-commerce, F&B, Healthcare:
 (Image Source) |
Rakuten+ pairs exclusive member access with the full-funnel power of Cash Back to help designer brands engender lifelong loyalty
|
||
 (Image Source) |
Nordstrom’s strategy of on-site exclusive events drives luxury shoppers’ loyalty to Nordy Club Nordstrom highlighted on it’s 1Q 2024 financial results that its loyalty members have responded positively to on-site events, increasing visits to the store and enhancing brand perception.
|
||
 (Image Source) |
Shoppers Demand More Experiential Stores – case of Dick’s Sporting Goods “We are creating an experience that people cannot get anywhere else,” said Dick’s Sporting Goods President and CEO Lauren Hobart. “Athletes and communities are responding enthusiastically, traveling further, spending more time, and showing excitement for the products and experiences at House of Sport.”
|
||
 (Image Source) |
The Greatest Extreme Savings Experience on Earth is thrilled to announce its latest promotion exclusively for members of The Crazy Clover Club, Bargain Hunt’s free loyalty program. Starting Friday, May 31st through Sunday, June 30th, members will enjoy triple points on all grocery must-haves, marking an exciting opportunity to maximize savings on brand name items.
|
ㅤ
Loyalty Technology, Solutions & Consulting:
 (Image Source) |
SmartMedia Technologies Launches Gamified Giveaways To Reinvent Traditional Sponsored Sweepstakes Today, SmartMedia Technologies (SMT) announced the expansion of its product suite with the addition of Gamified Giveaways, a smarter sweepstakes to engage users beyond acquisition to ignite fandom and loyalty. The new offering is designed to help brands transition from traditional one-off promotions to always-on solutions that drive increased lifetime customer value, engagement, and revenue.
|
||
 (Image Source) |
Ascenda and Ramp partner to make spend management more rewarding for U.S. businesses The partnership evolves Ramp’s established cashback program into a more flexible offering that is set to meet customer needs and strengthen Ramp’s overall value proposition.
|
||
 (Image Source) |
Entersekt on Browser ID and ‘Silent Authentication’ – readthrough for travel and personalisation Entersekt’s patented approach to multifactor authentication (MFA) enhances both security and user experience. Their Browser ID technology acts as a digital fingerprint for browsers, providing a privacy-friendly alternative to cookies and traditional device fingerprinting. Entersekt aims to comply with regulations like PSD2 by silently signing transactions on customers’ devices, ensuring both integrity and compliance, thus providing a secure user experience without additional steps.
|
||
 (Image Source) |
Magic Leap and Google are entering into a partnership to advance the potential of XR technologies Magic Leap’s leadership in optics and manufacturing together with Google’s technologies can bring a wider range of immersive experiences to market. By combining efforts, they can foster the future of the XR ecosystem with unique and innovative product offerings.
|
||
 (Image Source) |
Scientific Games Partners with Award-winning Gift & Go Platform Delivered by Amazon Gift & Go On-demand Technology Is Fulfilling Second-chance and Loyalty Reward Programs for Scientific Games Lottery Customers
|
ㅤ
Reports, Research, Insights & Opinions:
 (Image Source) |
Cloud Analytics Market worth $118.5 billion by 2029- Exclusive Report by MarketsandMarkets™ Its adoption across multiple industries will be further accelerated by improved security, edge computing integration, and user-friendly platforms that prioritise data-driven decision-making and customised customer experiences.
|
||
 (Image Source) |
PYMNTS May 2024 Last Transactions report brings light to spendign and payment patterns accross different generations.
|
ㅤ
Disclaimer: Press release
© Press Release 2025
Send us your press releases to news@globalloyalty.org
Press releases originate from external third-party providers. This website does not have responsibility or control over its content, which is presented as is, without any alterations. Neither this website nor its affiliates guarantee the accuracy of the views or opinions expressed in the press release.
The press release is intended solely for informational purposes and does not offer tax, legal, or investment advice, nor does it express any opinion regarding the suitability, value, or profitability of specific securities, portfolios, or investment strategies. Neither this website nor its affiliates are liable for any errors or inaccuracies in the content, nor for any actions taken based on it. By using the information provided in this article, you agree to do so at your own risk.
To the maximum extent permitted by applicable law, this website, its parent company, subsidiaries, affiliates, shareholders, directors, officers, employees, agents, advertisers, content providers, and licensors shall not be liable to you for any direct, indirect, consequential, special, incidental, punitive, or exemplary damages, including but not limited to lost profits, savings, and revenues, whether in negligence, tort, contract, or any other theory of liability, even if the possibility of such damages was known or foreseeable.
The images used in press releases and articles provided by 3rd party sources belong to the respective source provider and are used for illustrative purposes in accordance with the original press releases and publications.
Disclaimer: Content
While we strive to maintain accurate and up-to-date content, Global Loyalty Organisation Ltd. makes no representations or warranties of any kind, express or implied, about the correctness accuracy, completeness, adequacy, or reliability of the information or the results derived from its use, not that the content will meet your requirements or expectations. The content is provided “as is” and “as available”. You agree that your use of the content is at your own risk. Global Loyalty Organisation Ltd. disclaims all warranties related to the content, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title, and is not liable for a particular purpose, non-infringement, and title, and is not liable for any interruptions. Some jurisdictions do not allow the exclusion of certain warranties, so these jurisdictions may not apply to you. Global Loyalty Organisation Ltd. Reserves the right to modify, interrupt, or discontinue the content without notice and is not liable for doing so.
Global Loyalty Organisation Ltd. shall not be liable for any damages, including special, indirect, consequential, or incidental damages, or damages for lost profits, revenue, or use, arising out of or related to the content, whether in contract, negligence, tort, statute, equity, law, or otherwise, even if advised of such damages. Some jurisdictions do not allow limitations on liability for incidental or consequential damages, so this limitation may not apply to you. These disclaimers and limitations apply to Global Loyalty Organisation Ltd. and its parent, affiliates, related companies, contractors, sponsors, and their respective directors, officers, members, employees, agents, content providers, licensors, and advisors.
The content and its compilation, created by Global Loyalty Organisation Ltd, are the property of Global Loyalty Organisation Ltd. and cannot be reproduced without prior written permission.
