Join GLO & Comarch @ Germany Loyalty Expert Day July 15, 2025 • Jetstar • ANA • Delta • American Airlines • Emirates • Qatar Airways • Lufthansa • AirAsia • Air Canada • Kuwait Airways • Air Arabia • Cathay • Ethiopian Airlines • Marriott • Mandarin Oriental • Hilton • Wyndham • Minor Hotels • Cunard • Carnival Cruise Line • AO • Boots • John Lewis • Landmark Group • Visa • Bybit • AARP • Deloitte • Amadeus • Loyalty Research • Loyalty Jobs & Careers.
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GLOGLO Featured:
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Join GLO at the Comarch Expert Day in Munich, 15 July 2025 The panel discussion featuring Dilek Capanoglu Glenister, Co-Founder of the Global Loyalty Organisation, and Professor Dr. Lena Steinhoff from the University of Paderborn will explore how personalisation, trust and ethical marketing are reshaping customer loyalty across industries.
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Airlines, Alliances & Airports:
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Jetstar kicks off huge week of trans-Tasman growth with first flights from Sydney to Hamilton, NZ Jetstar’s first ever flight between Sydney and Hamilton took off today, marking an exciting week of new trans-Tasman route launches.
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Emirates and Uber have announced a strategic partnership through a Memorandum of Understanding (MoU) to explore ways to make journeys more seamless, effortless and rewarding for travellers. This includes enhancing the on-ground mobility experience for Emirates customers, while offering Skywards members loyalty benefits when using the Uber platform across select markets within the Emirates network.
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AirJapan to Offer “SUMMER SALE 2025” with Special Prices on All Routes from June 19 to June 26! AirJapan will offer a one-week-only “SUMMER SALE 2025” on all routes until June 26, 2025.
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From Salt Lake to Seoul: A new chapter in global connectivity begins Delta Air Lines marked a historic milestone with the launch of its inaugural nonstop flight from Salt Lake City (SLC) to Seoul-Incheon (ICN), opening a new gateway between the American West and Asia.
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Technology is making travel even easier this summer Technology is making travel on American Airlines easier and more reliable this summer. From planning a trip to getting to your destination, technology is at the center of customers’ travel experiences.
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AirAsia unveils striking gold livery in celebration of 16th Skytrax win AirAsia today proudly unveiled a striking gold aircraft livery in celebration of its 16th consecutive win as the World’s Best Low-Cost Airline at the recent 2025 Skytrax World Airline Awards.
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Lufthansa honored with World Airline Awards 2025 Lufthansa was named the world’s most family-friendly airline. This prize from the World Airline Awards 2025 was presented by the market research institute Skytrax at the Paris Air Show.
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Air Canada Named Best Airline in North America at the 2025 Skytrax World Airline Awards Airline wins nine awards, including World’s Best Business Class Lounge Dining for the Air Canada Signature Suite in Toronto and Best Cabin Crew in North America.
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Qatar Airways Retains Skytrax ‘Airline of the Year’ Title for a Record Ninth Time The national carrier of the State of Qatar continues to lead the aviation industry with multiple top awards including ‘World’s Best Business Class’, ‘Best Airline in the Middle East’, and ‘Best Business Class Airline Lounge’.
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Qatar Airways Partners with IMG to Launch Sport 24 via Starlink Passengers can now stream live global sports onboard through IMG’s Sport 24 channels, enabled by Starlink Wi-Fi. Launched ahead of a blockbuster summer of sport – including the FIFA Club World Cup 2025™ and Wimbledon – the new streaming experience brings live action to the skies.
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Calling all Collectors! Emirates launches new range of kid’s toys and bags onboard globally The new kids’ kits highlight the excitement and action of Emirates’ impressive sponsorships portfolio supporting and celebrating football, tennis, basketball, sailing, golf, horse riding, cycling, cricket, rugby, music and literature. There are 12 collectible items available, in separate kits for 0-2 years, 3-6 years and 7-12 years. Image: Emirates.
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Delta recognized as ‘Best Global Airline for the Americas’ by APEX Delta has been honored with the prestigious title of Best Global Airline for the Americas by the Airline Passenger Experience Association (APEX), a recognition that further strengthens Delta’s position as a global leader in premium travel. Image: Delta
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Michelin-starred menus, a new restaurant in Doha, and exclusive experiences await First and Business Class passengers. (Image: Qatar Airways)
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Air Arabia Makes Travel Easy for Families Travellers can enjoy Air Arabia’s world-class offerings, check-in services, inflight entertainment and loyalty program benefits for families
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Virgin Australia Takes Off to Doha Virgin Australia marks a major milestone in its history today, as the airline returns to long-haul international flying with the launch of its inaugural Sydney–Doha service. The new service connects Australian travellers to more than 170 destinations across Europe, the Middle East and Africa via Qatar Airways’ global network.
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Kuwait Airways launches new menus for summer As part of its ongoing efforts to providing a diverse range of services to its valued customers, Kuwait Airways has launched its new onboard menus coinciding with the summer travel season. These menus cater to all tastes including Gulf, European, Asian, and international preferences while incorporating a local touch, offering a wide selection of dishes, desserts, and more, thoughtfully curated to satisfy the requirements of its valued passengers.
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JetBlue’s First Flight to San Pedro Sula Takes Off Today JetBlue today launched its new daily service between New York’s John F. Kennedy International Airport (JFK) and San Pedro Sula, Honduras (SAP). This marks JetBlue’s first destination in Honduras and reinforces the airline’s ongoing expansion across Latin America and the Caribbean, a region that now accounts for over one-third of JetBlue’s overall capacity.
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Cathay Pacific’s direct flights between Hong Kong and Rome take off The return of Hong Kong’s home airline to the Italian capital comes as the Cathay Group nears 100 passenger destinations globally
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Ethiopian Commences a New Passenger Service to Sharjah, UAE Ethiopian Airlines, Africa’s largest network operating carrier and one of the world’s fastest-growing airline brands, has launched a new passenger service to Sharjah, United Arab Emirates, effective June 1, 2025. The inaugural flight was celebrated with a vibrant event attended by ambassadors, senior government officials, and Ethiopian Airlines executives.
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AirAsia, in collaboration with the Ministry of Communications, is offering an exclusive 50 per cent base fare discount for a return flight* to 57 destinations across Asean for all registered Malaysian media members, in celebration of the National Journalists’ Day (HAWANA) 2025.
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Emirates launched a complimentary coach service for Economy customers flying to and from Clark International Airport. The new shuttle service connects Trinoma in Quezon City withClark International Airport in Pampanga as pick-up and drop-off points. Image: Emirates
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easyJet holidays puts packages on sale to 11 new destinations from Newcastle for summer 2026 easyJet holidays has today launched packages to 11 new destinations departing from Newcastle, now available to book for summer 2026. This expansion offers trade agent customers thousands more holiday options, following the announcement that easyJet will launch its newest base at Newcastle Airport.
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Summer travel is all about discovery, and as travelers look to experience the magic of Europe, the airline is bringing the essence of European destinations straight to customers’ seats with a new series of inflight summer menus. From bold, vibrant seafood dishes to timeless comfort food classics, every plate is designed to reflect the culture and cuisine of these iconic regions.
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Behind the scenes of the world’s largest media library in the sky, Emirates ice New video highlights that Emirates ice is the ‘most awarded inflight entertainment system in the sky’.
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Hotels & Hospitality:
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A distinctly reimagined destination near O’Hare, the hotel blends modern comfort with vibrant energy—offering an ideal mix of urban accessibility, removed serenity, and international possibility
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IHG Hotels & Resorts and Grupo Poma, through its hotel division Real Hotels & Resorts, mark a new chapter in the history of hospitality in South America with the debut of individual yet connected sister properties comprising two luxury and lifestyle brands: InterContinental Real Lima Miraflores and Hotel Indigo Lima Miraflores.
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IHG Hotels & Resorts, one of the world’s leading hospitality companies, has announced the signing of a franchise agreement with Senegindia SA to bring Holiday Inn SD City Dakar in Senegal. Scheduled to open in 2027, the 150-rooms hotel will mark an important step in IHG’s growth strategy in West Africa. Valor Hospitality Partners, one of IHG’s trusted hospitality partners, will manage the property, continuing their strong expansion in the region.
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Hilton to Triple its Presence in Africa to More Than 160 Hotels Coinciding with Future Hospitality Summit Africa 2025, Hilton today announced plans to almost triple its presence in Africa to more than 160 hotels trading in the coming years. Across its portfolio of market-leading brands, Hilton expects to open more than 100 hotels on the continent, supporting Africa’s burgeoning hospitality sector and creating approximately 18,000 jobs for local people.
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The Soaltee Kathmandu, Autograph Collection weaves the story of its destination into every detail, offering guests inspiring and eclectic experiences that celebrate the culture and heritage of Nepal.
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Marriott International, Inc. today announced plans to expand its operations in Africa with the anticipated addition of over 50 properties and more than 9,000 rooms by the end of 2027. The company’s growth strategy includes the expected entry into five markets – Cape Verde, Cote d’Ivoire, The Democratic Republic of Congo, Madagascar and Mauritania.
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Mandarin Oriental x Pantone Unveil Signature Celadon Green: A Fresh Fusion of Heritage and Design In a celebration of culture, design and craftsmanship, Mandarin Oriental has partnered with Pantone, the global authority on colour, to create a bespoke shade: Mandarin Oriental Celadon Green.
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‘Elements by Oberoi’: A Holistic Sustainability Framework Rooted in Earth, Water, and Air Inspired by the core life elements—Earth, Water, and Air—the initiative outlines targeted actions across every aspect of hotel design, operations, and community engagement.
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Wyndham Opens 100th Days Inn Hotel in China Wyndham’s growth in China is powered by the Wyndham Advantage. Inclusive of nearly $350 million in innovative technology investments over the past seven years, owners have access to best-in-class technology from industry-leading providers, including next-gen property management systems, as well as a growing member base of over 115 million enrolled Wyndham Rewards members globally.
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Mandarin Oriental has published its 14th annual Sustainability Report, affirming the Group’s commitment to creating a more responsible future for luxury hospitality. Reflecting progress across all environmental and social pillars, the 2024 report reinforces the Group’s objective to align its growth with responsible business practices that support guests, colleagues and communities.
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Hilton Garden Inn · Gen A Debuts in China, Accelerates Expansion with 19 New Signings Hilton has announced the official opening of its first Hilton Garden Inn · Gen A hotels in multiple cities across China, including Chongqing, Sanya, and Harbin. Accelerating the brand’s growth, the company also announced 19 new signings of the brand across Greater China, at the recent 2025 Hilton Garden Inn Investment Summit.
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The Soaltee Kathmandu, Autograph Collection weaves the story of its destination into every detail, offering guests inspiring and eclectic experiences that celebrate the culture and heritage of Nepal.
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San Juan’s iconic oceanfront resort joins Marriott Bonvoy’s dynamic collection of independent hotels championing individuality while debuting its renovated Suite Tower, new restaurant concepts, elevated guest experiences, and more.
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JW Marriott Debuts in Greece with the Unveiling of JW Marriott Crete Resort & Spa The brand’s newest resort captures the spirit of Cretan coastal living through contemporary design, immersive experiences, and a deep connection to nature.
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Island Icon Reimagined: Avani+ Barbarons Seychelles Reopens on Mahé’s West Coast Reopening on 16 June, Avani+ Barbarons Seychelles returns to Mahé’s pristine west coast with a bold new look and fresh energy. Following a full-scale transformation, the reimagined resort blends effortless natural beauty with contemporary design, upgraded accommodation and vibrant social spaces. Just 30 minutes from Seychelles International Airport, this premium beachfront escape is designed for today’s experience-led traveller, offering a renewed take on relaxed island living.
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Step Into the Real Jurassic World with Avani: Krabi’s Starring Role in “Jurassic World: Rebirth” Krabi has long captivated travellers with its natural beauty, towering limestone cliffs, emerald waters and ancient rainforests. Now, with the highly anticipated release of Jurassic World: Rebirth on 2nd July 2025, this breathtaking destination takes centre stage as a primary filming location for the latest instalment in the legendary franchise.
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Cruises:
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Cunard partners with Abbey Road Studios for iconic music collaboration Cunard has come together with Abbey Road Studios to bring a new and exclusive Listening Lounge experience to music lovers on board Queen Elizabeth. The luxury cruise line has partnered with the iconic recording studio to create a series of curated playlists packed with iconic recordings, each specially handpicked by the Abbey Road team.
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SEABOURN ELEVATES CULINARY PROGRAM WITH NEW MENUS, CONCEPTS, AND MORE IMMERSIVE LOCAL EXPERIENCES New dinner menus, enhanced local sourcing and expanded “Shopping with the Chef” highlight Seabourn’s destination-focused culinary direction
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The Ritz-Carlton Yacht Collection, in partnership with Sotheby’s and Marriott’s Luxury Group, presents Masterpieces & the Mediterranean—a one-of-a-kind auction experience aboard Luminara, the brand’s newest superyacht. This exclusive seven-night voyage (October 17–24, 2025) sails from Rome to Barcelona, with stops in Livorno, Portofino, Saint-Tropez, and Mallorca. Sealed Auction: 20–30 June 2025 • 2:00 PM BST • London
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Carnival Cruise Line to launch new loyalty programme in 2026 called ‘CARNIVAL REWARDS’™ A Cruise Industry First, the Program will Introduce a Points-Based System Featuring Personalized Perks and New Ways to Earn Status, Including Credit Card Spend.
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Cunard makes bold creative leap with global brand campaign: “Why cruise when you can Cunard” Created by Supernova, the 7stars’ in-house creative production studio, the campaign launches with a 60-second hero film directed by Christian Larson and invites like-minded travellers to experience Cunard’s iconic blend of style, elegance and uncompromising luxury.
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Retail, E-commerce, F&B, Healthcare:
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AO.com Sees Profits Surge as Membership Scheme Strengthens Performance AO attributes much of this growth to its Five Star annual membership plan, which offers perks such as free delivery and discounts. Members now account for over 60% of orders and have helped boost repeat purchases. AO CEO John Roberts called it one of the key drivers of this performance, adding momentum to the retailer’s diversification beyond large domestic appliances.
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Reporting to managing director Peter Ruis, Braithwaite will oversee brand and marketing activities across all channels. Her remit includes customer experience, loyalty, creative content, and ensuring that John Lewis continues to deliver on its promises of quality, value, and service. (Image: John Lewis)
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Boots CMO Pete Markey Steps Down After Four and a Half Years Boots UK’s Chief Marketing Officer, Pete Markey, has announced his departure following a tenure of four and a half years—a period marked by strategic brand evolution and creative marketing leadership. As of now, Boots has not named Markey’s successor.
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LMG Completes Nationwide Launch of ‘More Rewards’ Loyalty Program “More Rewards” is designed to deliver a more intelligent and personalised loyalty experience. By capturing consumer purchase behaviour, the program enables retailers to offer tailored promotions that drive stronger customer relationships and encourage repeat purchases.
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Almosafer partners with Landmark Group to reward travellers with Shukran Points The partnership allows travellers across the GCC to earn Shukran Points on travel bookings and transfer Almosafer Points into Shukran for even more lifestyle rewards.
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New app gives independent restaurants the advantage of a “super app” without the commissions, complexity or competition, putting operators back in control of their restaurant.
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Entertainment, Sport, Telecom & Social Media:
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Hard Rock Bet Launches Legendary Reward Drops New rewards program to complement more streamlined loyalty integration into Unity by Hard Rock for unmatched omnichannel benefits.
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Fanatics Launches “Fanatics ONE” Loyalty Program for Sportsbook & Casino Fanatics has officially introduced Fanatics ONE, its integrated loyalty scheme designed to reward and retain bettors across its growing gambling ecosystem. Launched on June 11, 2025, the program ties together activity on the Fanatics online store, sportsbook, and casino platforms—aligning perks across merchandise purchases and gambling play
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Payments, Finance, Property & Insurance:
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Sunny Collaborates with Visa to Enhance and Expand Health Benefits Payments Sunny, a financial technology innovator simplifying healthcare engagement with integrated payments, benefits, and rewards, announced a new collaboration with Visa. Sunny users will now be able to use the Sunny Visa Prepaid Card to spend their health benefits and rewards earned through Sunny’s app. Leveraging the reach, capabilities, and security of VisaNet, Visa’s global payment network, Sunny will deliver a more seamless and flexible experience for users accessing their health plan’s benefits.
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Bybit Joins Nansen Points Program as Its First Exchange Partner Bybit, the world’s second-largest cryptocurrency exchange by trading volume, announced its role as the first official exchange partner in Nansen Points, a newly launched loyalty initiative by Nansen designed to reward deep engagement for users in the Nansen ecosystem.
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Interlace Launches White-Label Card Solutions to Power Personalized Enterprise Payments As digital transformation progresses, enterprise bank cards are emerging as vital tools for tackling inefficiencies in payment systems. Beyond simplifying fund management and reducing transaction friction, these cards have evolved into strategic brand assets that foster customer loyalty and generate new revenue opportunities.
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AARP Services Announces New AARP Member Benefits Launching This Summer AARP members have the opportunity to take advantage of new benefits including from Barclays, New York Life, Dario, FEVO, Visionworks, and Walmart+. In addition to these new offerings, AARP members have access to hundreds of discounts and benefits through their AARP membership.
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Octa Unveils Major Upgrade to Its Rewards Program – Rolling Out Q3 2025 At the heart of the upgrade is a tiered status system with four levels: Bronze, Silver, Gold, and Platinum. Clients climb tiers by meeting straightforward trading volume thresholds, automatically triggering upgrades as they trade more lots and accumulate experience points.
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Loyalty Technology, Solutions & Consulting:
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Deloitte’s new agentic AI solution helps empower telcos to scale end-to-end AI solutions across their operations and customer experience, which can help accelerate automation and transform performance.
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Outpayce by Amadeus Partners with Leading Network Airline to Launch Advanced Automated Reconciliation System
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CleverTap Launches ‘Promos’ – The Industry-First All-In-One Rewards Management Platform With Promos, CleverTap redefines how brands engage and retain customers by making rewards, promotions, and loyalty an integral part of its All-In-One Engagement Platform.
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Infosys and Adobe Announce Strategic Collaboration to Turbocharge Marketing Transformation with AI Infosys Aster™marketing suite and Adobe launch joint offering to enable global brands and marketers to unify customer experience at scale, personalize content to catalyze growth and streamline workflows for efficiency.
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Reports, Research, Insights & Opinions:
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Loyalty Management Market worth $20.36 billion by 2030- Exclusive Report by MarketsandMarkets™ A number of key trends are fuelling this expansion. Companies are increasingly embracing experiential rewards, brand communities, and exclusive access perks that go far beyond traditional points-based programmes. Omnichannel integration is also a priority, with seamless engagement across physical, digital, and mobile touchpoints becoming a baseline expectation for consumers.
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Loyalty has strong potential—but only if properly executed. Data shows that 72% of convenience store shoppers are already enrolled in loyalty programmes, and 85% are willing to join when rewards are personalised. However, audits reveal that cashiers fail to mention loyalty in 65% of transactions. Why this matters: Simple in-store actions like staff prompts and coaching could significantly boost digital engagement, customer loyalty, and overall spending.
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New arrivia Report Shows how Generational Travel Behaviors are Reshaping Loyalty Strategy Based on a survey of 1,089 U.S. adults who traveled in the past year, Loyalty and the Changing Traveler examines how Gen Z, Millennials, Gen X and Baby Boomers prioritize, plan and purchase travel and how those behaviors influence engagement with loyalty programs across age groups
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97% of Businesses to Use AI in Customer Communications in 2025, But Are Consumers Ready for It? New research from Sinch reveals how top brands are unlocking smarter, more personalized customer experiences with AI, RCS, and integrated omnichannel strategies
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Jobs & Careers:
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Love’s Travel Stops is hiring: Customer Loyalty Strategist Location: Oklahoma City, OK, USA. Click inside to apply.
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Harrods is hiring: Loyalty Executive Location: Hammersmith, England, United Kingdom. Click inside to apply.
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Crate and Barrel is hiring: Associate Director, Credit Card & Loyalty Location: Northbrook, IL, USA. Click inside to apply.
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Singapore Airlines is hiring: Loyalty Marketing Associate (Communications) Location: Singapore. Click inside to apply
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LA Clippers is hiring: Loyalty Program Manager Location: London, England, United Kingdom. Click inside to apply.
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H&M is hiring: Membership Lead Location: Singapore. Click inside to apply.
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Schuh is hiring: CRM & Loyalty Manager Location: London Area, United Kingdom. Click here to apply.
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Papa John’s is hiring: Senior Manager Loyalty Location: Atlanta, GA, USA. Click inside to apply.
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Selfridges is hiring: Loyalty Manager – Membership (Full-time) Location: London, England, United Kingdom. Click inside to apply.
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VT Markets is hiring: Loyalty Assistant Manager/Manager Location: Singapore. Click inside to apply.
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