All you need to know this week about loyalty & CX: GLO Arabian Travel Market panel 2024 - Elevating Loyalty from Points to Lifestyle & Experiences • Aeromexico • Emirates • Air France • Delta • Saudia • oneworld • Southwest • Turkish Airlines • Qantas • Vietnam Airlines • Riyadh Air • TAP • Hilton • Marriott • Accor • Novotel • IHG • Starbucks • JD Sports • Merkle • Tata • Amadeus • Solana • Mastercard • Loyalty reports • Loyalty Careers & Job.
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GLO
GLO Featured: |
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GLO ATM panel 2024: Elevating Loyalty from Points to Lifestyle & Experiences
Featuring: Jelena Kezika, Sn. Director Strategy, GHA; James Curry, VP Product & Member Engagement, Emirates; Ali bin Zayed, Senior Manager, Corporate Loyalty, Emarat Petroleum; Ali Ozbay, Regional Director of Marketing and Communications, Rixos Hotels; and Radhey Tawar, CCO, Cinnamon Hotels.
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Airlines, Alliances & Airports: |
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Aeromexico May 2024 Traffic Results: +9,6% yoy increase
Grupo Aeromexico transported 2 million and 182 thousand passengers in May 2024, a 9.6% year-on-year increase. International passengers increased by 21.2%, while domestic passengers increased by 5.3%
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SAUDIA GROUP WINS SIX AWARDS AT THE 11TH TRANSFORM AWARDS MEA 2024
The recently rebranded Saudia Group welcomed six awards including: Best visual identity from the transport and logistics sector – Gold • Best creative strategy (corporate) – Gold • Best use of typography- Silver • Best use of audio branding – Bronze • Best use of copy style or tone of voice – Bronze • Best brand architecture solution – Bronze
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Delta accepts ATW Airline of the Year Award and Hall of Fame Honor in Dubai
Delta CEO Ed Bastian was joined onstage by six uniformed employees to accept the ATW Airline of the Year Award and Hall of Fame Honor in Dubai on Friday, May 31.
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Saudia and Virgin Atlantic sign codeshare agreement
Saudia, the national flag carrier of Saudi Arabia, and Virgin Atlantic, have signed a codeshare agreement effective June 2024. The agreement, between the two members of the global SkyTeam alliance, is set to provide a range of benefits to Saudia’s guests and Virgin Atlantic’s passengers, enriching their travel experience and expanding route networks for both airlines to serve the tourism and business sectors.
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oneworld Alliance Celebrates 25 Years Of Excellence And Outlines Enhanced Customer Focus
As oneworld®, the premier global airline alliance, celebrates its 25th anniversary, oneworld’s Chairman, its member airline CEOs and the alliance’s new CEO praised oneworld’s incredible growth and increasing customer relevance at a press briefing this morning during the IATA AGM in Dubai.
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Southwest Airlines comments on letter and presentation from Elliott Investment Managment
Southwest Airlines Co. (NYSE: LUV) today reiterated its willingness to meet with Elliott Investment Management L.P. (“Elliott”) to further discuss the airline’s strategy to enhance value for all Shareholders
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Emirates ramps up preparations for a seamless Hajj-centric experience
The airline is deploying 10 extra flights to carry Hajj pilgrims to the Holy City of Makkah. Dedicated airport services team to provide support for Hajj travellers connecting through Dubai. Airline aims to deliver a seamless airport journey, rounded off with comfortable experience onboard
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Southwest Airlines celebrates Wanna Get Away week with exclusive offers and week-long sweepstakes
Airline launches early access to one of the biggest sales of the year for Rapid Rewards Members, followed by a four-day window for all Customers. Wanna Get Away Day Sweepstakes offers daily prizes, including up to 25 million Rapid Rewards bonus points and promotional Companion Pass experiences.
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Saudia’s Alfursan Loyalty Program and Saudi Investment Bank unveil pioneering “Travel Account”
In partnership with Saudia’s AlFursan loyalty program, the Saudi Investment Bank (SAIB) has introduced the “Travel Account,” a pioneering innovation in Saudi Arabia. This account is linked to AlFursan loyalty program, enabling users to earn reward miles monthly based on their average balance. These miles can be redeemed through the bank’s app, offering a seamless way to enjoy a variety of rewards.
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Vietnam Airlines Joins IATA CO2 Connect
Vietnam Airlines, the national carrier of Vietnam, has officially joined the CO2 Connect platform, developed by the International Air Transport Association (IATA), to measure CO2 emissions.
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Delta, LATAM Group to be the official airlines of Copa América 2024
Delta and LATAM announced that they will be the official airlines of the Copa América 2024, an international soccer championship from June 20 to July 14 in 14 venues across the United States.
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Comarch and Azerbaijan Airlines Join Forces to Elevate AZAL Miles Loyalty Program
Comarch, a global provider of advanced IT systems, has begun implementing its Comarch Loyalty Management platform for Azerbaijan Airlines, the national carrier of Azerbaijan. With this implementation, travelers will benefit from the innovative AZAL Miles loyalty program by earning points and redeeming them for desirable rewards.
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Ethiopian Airlines Group partners with Loyyal and Finfare Connect to launch seamless bank-linked every-day offers for its ShebaMiles members
Ethiopian Airlines Group, Africa’s leading airline, and one of the fastest-growing global airline brands, has appointed innovative tech loyalty partner Loyyal to its Access Point flagship solution as a rewards management system within its loyalty offering.
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Turkish Airlines Launches “Inner Portrait” with Refik Anadol at Art Basel
Turkish Airlines, the airline flying to more countries than any other, unveils a new art project titled “Inner Portrait”. This visionary initiative, created in partnership with the world-renowned media artist Refik Anadol, pushes the boundaries of storytelling through the data of human connection, offering a deeply personal exploration of the human desire to travel and its effect on human biology.
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QANTAS ACCELERATES EXPANSION INTO HOLIDAY PACKAGES MARKET BY ACQUIRING REMAINING STAKE IN TRIPADEAL
Qantas today announced it will purchase the remaining 49 per cent of Byron Bay born online travel business TripADeal, accelerating Qantas Loyalty’s exposure to the growing $13 billion online holiday packages market.
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Qatar Airways Announces Global Partnership with Global Champions Arabians Tour
Qatar Airways is thrilled to be named the ‘Global Airline Partner’ of the esteemed Global Champions Arabians Tour 2024. This partnership marks a significant milestone in promoting the prestigious Arabian horse culture and excellence in equestrian sports globally.
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Intermodal travel: From the Thames to the terminal: British Airways customers invited to travel to London City Airport by boat
British Airways has teamed up with Uber Boat by Thames Clippers to offer a scenic journey to the airport with 25% off tickets and a complimentary drink on the Thames.
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Riyadh Air signs partnership with CellPoint and Singapore Airlines
Riyadh Air aims to disrupt the Saudi Arabian commercial aviation market, which is currently dominated by traditional players.
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Vietnam Airlines successfully implemented Amadeus Altéa Passenger Service System (PSS)
Vietnam Airlines has successfully implemented Amadeus’ enhanced passenger service system (PSS) technology, in addition to a host of other related technology solutions. This is a testament to the carrier’s ongoing digital transformation.
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The Points Guy releases its 8th annual Best Airlines report ranking best and worst airlines in America
Delta Air Lines Tops Annual Report For Sixth Consecutive Year
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Emirates marks Eid Al Adha onboard with celebrated sweet treats from Home Bakery
With Eid Al Adha expected to begin on 16 June, Emirates will mark the occasion with traditional dishes onboard, new Arabic movies and TV series on ice, and handmade sweet treats made by beloved Emirati artisan bakers – Home Bakery.
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Etihad reports May 2024 traffic statistics
The airline carried 1.5 million guests and saw its passenger load factor average out at 84 per cent across the month.
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Delta Premium Select to debut on flights between New York-JFK and Los Angeles this fall
As demand for premium travel experiences continues to grow, Delta will offer Delta Premium Select on select JFK-LAX flights beginning in September. Fast, free Wi-Fi presented by T-Mobile will be available on all flights between JFK and LAX by the end of September.
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Riyadh Air, Saudi Arabia’s Newest Airline With a Digital-First Vision, to Implement CellPoint Digital’s Payment Orchestration Solution
The partnership will see Riyadh Air provide passengers with a seamless cross-border payment experience ahead of the airline’s commercial operations launch in 2025
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Lufthansa Group brings fans to the soccer European Championship
With the “Fanhansa” to the venues. Also live on board. Oversized fan scarf at Terminal 2 in Munich
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A trip of a lifetime: World War II veterans mark 80th anniversary of D-Day
American Airlines had the honor of flying nearly 70 World War II veterans to the shores of Normandy for the 80th anniversary of D-Day. The trip served as a heartfelt tribute, expressing the deepest respect for those who fought for our freedom.
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American Airlines Tell Me Why: ‘We’re reengineering the way we work.’ — Ganesh Jayaram
In the latest episode of Tell Me Why, Ganesh Jayaram, Chief Digital and Information Officer, joins Ron DeFeo, Chief Communications Officer, to talk about how technology is powering our airline. Team members are leveraging technology to support customers this summer by mitigating disruptions, driving faster recovery during irregular operations and delivering new features that make the customers’ travel journeys easier.
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QANTAS CHEERS ‘GO AUSTRALIA’ ACROSS THE SKY TO AUSTRALIAN OLYMPIANS AND PARALYMPIANS
Qantas is throwing its support behind the Australian Olympic and Paralympic Teams by unveiling a special ‘GO AUSTRALIA’ message on either side of one of its Boeing 787 Dreamliners.
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TAP Air Portugal launches on board Film Festival
TAP announces the launch of its 1st On Board Film Festival, the Altitude Film Fest, an initiative that celebrates the world of cinema and aims to provide unique experiences for the airline’s passengers, while promoting our country, its culture and its traditions. Registration for the festival is free and applications are open until June 30, 2024.
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Hotels & Hospitality: |
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Hilton Appoints a New Global Lifestyle President and is Set to Double Lifestyle Portfolio To 700 Hotels Within Next 4 Years
Recent acquisitions of Graduate Hotels and NoMad brands and appointment of new global lifestyle president affirm Hilton’s focus on lifestyle category expansion
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Hilton’s Green Ramadan Initiative Reduces Food Waste by a Further 21%
Hilton announced the results of its Green Ramadan 2024 initiative, which aimed to further reduce food waste across hotel operations during the holy month. Through the effort, Hilton saw a more than 20% reduction in post-consumer food waste.
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IHG Hotels & Resorts Partners with Enneagram Expert to Introduce Enneagram Vacations
IHG Hotels & Resorts has tapped Ashton Whitmoyer-Ober (@enneagramashton), a community psychologist and certified Enneagram coach, to create a trending personality quiz which outlines nine distinct personality types. IHG has matched each type with their perfect destination – creating a personalized experience for all travelers this summer.
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FOUR SEASONS CELEBRATES GLOBAL MICHELIN STAR LEADERSHIP WITH 32 STARS ACROSS ITS DYNAMIC RESTAURANT PORTFOLIO
Building upon a longstanding history of culinary excellence, Four Seasons has once again maintained its leadership position of holding the most Michelin stars of any single luxury hospitality brand with 32 stars across 25 restaurantsin 19 hotels and resorts globally.
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SiteMinder and Cloudbeds partner to create new distribution and revenue opportunities for hotels
SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, and Cloudbeds, the leading platform redefining the concept of PMS for the hospitality industry, have established a strategic partnership to expand connectivity between platforms and create new revenue capabilities for more than 60,000 hoteliers globally.
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Hilton Accelerates Growth in South East Asia with Multiple New Signings
New projects, including the debut of Tapestry Collection by Hilton, will see more than 2,600 rooms added across various brand categories, bringing the global hospitality company closer to doubling its presence in South East Asia in the coming years
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TRAVEL + LEISURE announces inaugural world’s best summit to discuss the future of travel
SPEAKERS INCLUDE BOBBI BROWN, DANIEL BOULUD, MISSY ROBBINS, AMANDA KLOOTS, AND TRAVEL INDUSTRY INSIDERS
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Minor Hotels launches Global Medical Wellness Hub in Phuket With Unveiling of Cutting-Edge Facility
Anantara Hotels & Resorts brings two decades of wellness expertise to Layan Life by Anantara, a new concept blending modern medical technologies with ancient Thai healing traditions
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Marriott International Plans to Strengthen Footprint in France with 10 Additions Anticipated by the End of 2025
Expected additions include three Moxy Hotels and the highly anticipated Hôtel du Couvent, a Luxury Collection Hotel, Nice
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THE FRIENDS™ EXPERIENCE TO DEBUT LAS VEGAS FLAGSHIP AT MGM GRAND LATER THIS YEAR
Hellooo Mrs. Ross! Well, hellooo Mr. Rachel!
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Holiday Inn Club Vacations Launches All-New, My Vacation Portal
Holiday Inn Club Vacations Incorporated, an international vacation ownership company, today launches My Vacation Portal, a brand-new, online portal designed and built specifically for Club Members and owners. The portal provides a centralized, self-service tool for booking reservations, managing upcoming stays, accessing key membership details, making payments, and more.
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Japan’s First Caption by Hyatt Hotel Opens in Osaka
Caption by Hyatt Namba Osaka debuts, marking the introduction of the select-service lifestyle brand in Japan
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NOVOTEL ANNOUNCES OCEAN PROTECTION PARTNERSHIP WITH WWF
Following a longstanding commitment to support its guests’ pursuit of balance in their lives, Novotel’s three-year agreement with World Wide Fund for Nature (WWF) will champion the protection and restoration of the world’s oceans, the source of balance for the planet, through science-based action and conservation projects
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Retail, E-commerce, F&B, Healthcare: |
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Starbucks names first North American Barista Champion: Darcy Todd of Texas
Todd, a four-year partner (employee), was chosen from an original group of more than 17,000 baristas across the U.S. and Canada, capping a five-month long celebration of community, connection and craft.
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JD Sports has hit 1 Million JD STATUS Members
“Once we reach 1,000,000, we’re treating the millionth member to £1k JD Cash. That’s right, we’ll boost their Wallet with £1000 JD Cash to spend in-store. From trainers to new season looks, this could cover it all!”
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HUGO BOSS launches innovative customer loyalty program and introduces a new world of engagement
HUGO BOSS takes its current membership program to the next level by unveiling HUGO BOSS XP – a pioneering omnichannel member experience that is centered around the HUGO BOSS customer app. The program leverages the latest technologies as part of an ambitious multiyear roadmap to set a new industry benchmark for customer engagement, focusing on member experience and customer lifetime value. In doing so, HUGO BOSS is making another important investment into the company’s future.
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COCA Unveils Exciting Second Season of COCA Points with Exclusive Wirex Node Sale Opportunity
COCA, the world’s first MPC wallet with a non-custodial debit card, proudly announces the launch of the highly anticipated second season of COCA Points. Building on the immense success of the first season, this new chapter offers even more thrilling opportunities for users to earn and enjoy rewards through an enhanced and dynamic points system.
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Merkle report: Importance of Customer-First Cultures and Explores Key Characteristics of Organizations lead to CX Excellence
Merkle report: Importance of Customer-First Cultures and Explores Key Characteristics of Organizations lead to CX Excellence
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Majid Al Futtaim’s 2023 sustainability report highlights concrete steps towards sustainable business commitments
Since its inception in 2018, the strategy has significantly evolved, shaping the Group’s operations and driving initiatives that support its 2028 Sustainable Business Commitments
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EV industry first: Smart Charge from Sainsbury’s introduces Nectar points to reward customers for electric vehicle charging
EV drivers using Sainsbury’s ultra-rapid charging service, Smart Charge, can get rewarded with Nectar points for charging their electric vehicles. The bold move makes Smart Charge the first electric charging service to offer customers loyalty benefits from the UK’s biggest multi partner loyalty programme – Nectar. 12 new ‘Smart Charge’ EV charging bays launch at Sainsbury’s Enfield Superstore today, making this its 50th location
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The next retail revolution will be in-store experiences
Consumers, especially gen Z, increasingly seek experiences over acquiring products, says Sara Parrish, experience strategy director at Imagination
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Hard Rock Cafe’s World Burger Tour Competition Lets Guests Try Five New, Culturally Inspired Burgers with Global Influences
Delicious new burgers developed by teams at Hard Rock Cafes in Bengaluru, Bucharest, Gramado, Kathmandu, and Pittsburgh available for limited time this summer at all locations
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Poundland expands new rewards scheme to Scotland
Poundland is set to introduce its reward scheme in Scotland for the first time after a successful rollout across 41 stores in Northern Ireland last year. Initially trialled in four stores on the Isle of Wight, the Poundland Perks scheme is expected to be available on June 14 across 62 stores in Scotland.
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Waitrose relaunches premium own label No.1 range for food lovers
Waitrose is relaunching its premium No.1 range with nearly 200 new and improved products, making it the ultimate go-to for food lovers. Now over 600 products in the No.1 range, with nearly a third being new or updated. Exciting new product innovation including No.1 Heather Honey Smoked Salmon, No.1 Pistachio Croissant and No.1 Salted Caramel Croissant Cups
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Entertainment, Sport, Telecom & Social Media: |
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Batelco introduces home internet loyalty rewards
The free rewards will be added automatically on the customers accounts
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Transport, Fuel Retail & Mobility: |
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Tata Elxsi Collaborates with Red Hat to Accelerate Application Mobility in Multi-Cloud Network for 5G Connected Vehicles
Strategic alliance to accelerate time-to-market for Tata Elxsi Connected Vehicle Platform (CVP) Applications in 5G multi-cloud environment through Red Hat OpenShift CaaS layer
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Payments, Finance, Property & Insurance: |
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Stake acquires Circa creating the first cash back rent payments platform
Acquisition unites rent incentives and end-to-end payments management; collections now join Stake’s leasing, renewals, and delinquency solutions.
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Loyalty Technology, Solutions & Consulting: |
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Transifex Announces Industry-First AI Quality Scoring Index for Translation and Localization of Enterprise Data and Business Services
The Transifex Quality Index (TQI) incorporates quality assurance as well as measurement of adherence to the unique linguistic style of the source content to enable over 60% of localized content to go straight to production.
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Shopify Merchants Gain New Way to Strengthen Customer Connections with Sendbird AI Chatbot Integration
Powered by OpenAI’s latest Large Language Model, Sendbird’s AI chatbot enables 4.6 million Shopify merchants to use web chat to increase loyalty and transactions
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SalesRabbit Amplify Brings Field Sales Gamification & Analytics Into One Platform
SalesRabbit is excited to announce its newest product, SalesRabbit Amplify, the most powerful Gamification system for field sales, working in complete harmony with the core SalesRabbit platform. SalesRabbit Amplify stands as the only product on the market that combines advanced Gamification and motivation functionalities with complete field sales management tools, creating a unified and efficient solution for sales teams.
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Solana Labs Revolutionizing Brand Loyalty with Launch of Bond
Solana Labs, a leading technology company in the blockchain space, proudly announces the official launch of Bond, an innovative platform designed to elevate and boost customer engagement for brands. By leveraging blockchain technology, Bond enables global brands to create personalized, transparent, and engaging digital experiences that deepen customer connections and drive long-term loyalty.
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Qualtrics Named a Leader in Journey Orchestration in Industry Evaluation
Qualtrics, the leader and creator of the experience management (XM) category, has been named as a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2024 report. Qualtrics received the highest possible score in the Market Presence category and the highest scores possible in the customer journey analytics, innovation and roadmap criteria.
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Buzzmint Announces Launch of Project IMI Wales, A New Token-Based Loyalty Platform to Revitalise Welsh Communities
Buzzmint, in partnership with MWT Cymru (Mid Wales Tourism) and supported by Powys County Council, is set to revolutionise the local loyalty program landscape with the launch of IMI Wales. This innovative platform, backed by the Shared Prosperity Fund (SPF), is designed to foster local community engagement and economic growth through a unique token-based rewards system, built on the BSV Blockchain.
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HBX Group to revolutionise customer service with cutting-edge AI technology together with Google Cloud AI
HBX Group has announced today a significant investment in customer service innovation leveraging Google Cloud’s AI technology, to redefine customer experience in the travel and hospitality sector. This strategic decision underscores HBX Group’s commitment to delivering service excellence and innovation to their partners and clients.
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Amadeus grows its leading position in air distribution via partnership with Etraveli Group
Innovative travel leader, Amadeus, selects Etraveli Group to enhance its content for resellers. Etraveli Group chooses Amadeus as its primary NDC content provider
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Allianz Partners USA announces the launch of Allyz® TravelSmart
New mobile app is an essential digital companion designed to assist travelers
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Reports, Research, Insights & Opinions: |
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Mastercard/Crescentrating report: Global Muslim Travel Index
The latest Mastercard-CrescentRating Global Muslim Travel Index (GMTI) 2024 emphasizes the evolving demographics of the travel sector, particularly the rising significance of female and young travellers under 40, as well as the key factors driving the sector’s growth.
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Jobs & Careers: |
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BCG is hiring: Knowledge Expert – Customer Insights
Location: London, United Kingdom. Click inside to apply.
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Expedia is hiring: Director of Market Management
Location: South Korea, Taiwan, Hong Kong & Macau (Seoul). Click inside to apply.
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Senior Director, Membership Strategy & Engagement
New York, New York, United States. Click inside to apply.
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Pictet is hiring: Brand Operations Manager
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Scottish owned fast- growing, independent hospitality group is hiring: Loyalty Marketing Manager
Location: Scottland, UK. Click inside to apply
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Source: GLO |
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