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Home » Articles » GLO Weekly: Global Loyalty News – February 7, 2025 (Week 6)

GLO Weekly: Global Loyalty News – February 7, 2025 (Week 6)

by GLO
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GLO / Comarch Customer Loyalty Predictions 2025 report • GLO / Deloitte Global Loyalty Leaders Survey • Virgin Atlantic • Southwest Airlines • Aer Lingus • Cathay Pacific • AirAsia • Emirates • Kuwait Airways • United • BA • Frontier • JetBlue • Etihad • Lufthansa • Air France • Collinson • Air India • Green travel • Hilton • Accor • Minor Hotels • IHG • Marriott • Carnival Cruises • 7-Eleven • Yum • Rakuten • Loyalty Technology • Loyalty Reports • Loyalty Jobs & Careers

GLO

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GLO

GLO Featured:

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GLO/Comarch report: Customer Loyalty Predictions 2025 Report – AI, Privacy and Sustainability

Lukasz Dubiel and Joanna Witsch, Comarch gave interview on Customer Loyalty Predictions 2025 Report – focused on AI, Privacy and Sustainability – which was conducted by Comarch in partnership with the Global Loyalty Organisation, covering 3000+ consumers across 15 countries, 4 continents.

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GLO

February 7, 2025 10:30 AM

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Global Loyalty Organisation (GLO) and Deloitte Global unveil groundbreaking Global Loyalty Leaders Report 2024 (press release)

The Global Loyalty Organisation (GLO), in collaboration with Deloitte Global, proudly announce the release of the Global Loyalty Leaders Report 2024, completed in December 2024, a pioneering study offering unique insights into the rapidly evolving loyalty in travel industries and its leading global players. This comprehensive benchmark analysis captures the state, trends, budgets, investment priorities and transformative opportunities in loyalty programs across the airline and hospitality.

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GLO

February 3, 2025 10:20 AM

Airlines, Alliances & Airports:

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Virgin Atlantic has announced that its frequent flyer partnership with Singapore Airlines will stop on 23rd April 2025

Virgin Atlantic has announced that its frequent flyer partnership with Singapore Airlines will conclude on 23rd April 2025. After this date, members will no longer be able to earn or redeem Virgin Points or Flying Club tier points on Singapore Airlines flights. Additionally, Gold members will lose access to elite benefits, such as extra baggage allowance and lounge access, when flying with Singapore Airlines.

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Virgin

February 7, 2025 09:15 AM

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Southwest Airlines expands partnership with Icelandair

Through the interline partnership with Icelandair, customers will be able to book and travel on partner itineraries beginning February 13, 2025.

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Southwest Airlines

February 7, 2025 08:30 AM

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Dialog Axiata Expands Partnership with SriLankan Airlines to Introduce Two-Way Loyalty Points Conversion

This latest development reinforces both Dialog Axiata and SriLankan Airlines’ shared vision of providing their loyal customers with seamless and rewarding experiences, making it easier than ever to maximize the benefits of their loyalty points.

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GLO

February 7, 2025 07:45 AM

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Aer Lingus unveils transatlantic enhancements with new inflight benefits taking off

Aer Lingus is elevating its transatlantic travel experience with exciting new onboard enhancements for all customers. Customers in Business Class can now enjoy a refreshed menu and elevated amenity kits. These upgrades are part of the airline’s ongoing commitment to enhancing customer experience and solidifying its status as a Skytrax 4-star airline, a distinction it has proudly held since 2016.

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Aer Lingus (IAG)

February 6, 2025 01:40 PM

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Cathay Pacific collaborates with acclaimed restaurant Mott 32 to bring an elevated dining experience to The Pier, First class lounge

Cathay Pacific is delighted to partner with Mott 32, one of the world’s most awarded Chinese restaurant brands, to bring customers an elevated dining experience at The Pier, First class lounge at Hong Kong International Airport. This collaboration exemplifies Cathay Pacific’s commitment to providing customers with an unmatched level of service and hospitality, not just in the air but also on the ground, as it sets sights on becoming the world’s best premium airline.

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Cathay Pacific

February 6, 2025 01:30 PM

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AirAsia Travel Fair lands in Kuching this weekend

Kicking off the year with a bang, AirAsia is excited to announce its upcoming Travel Fair at Vivacity Megamall, Kuching from 8 – 9 February 2025, offering exclusive discounts on both domestic and international flights across its network.

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AirAsia

February 6, 2025 01:30 PM

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Emirates Skywards and ALL – Accor’s Loyalty Programme elevate partnership, offering more rewards for members

Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, and ALL – Accor’s award-winning loyalty programme and booking platform, have taken their partnership to new heights, offering members additional benefits and opportunities to maximize their rewards through seamless conversions.

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Emirates

February 6, 2025 01:20 PM

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Kuwait Airways: Increasing flights to London to 16 flights a week

Kuwait Airways has announced a strategic move to strengthen its international network and meet the growing demand for flights between Kuwait and the United Kingdom, in cooperation with the Directorate General of Civil Aviation. Kuwait Airways announced an increase in the number of flights to and from London by 16 flights per week. This increase in flight frequencies provides customers with more flexible and convenient options for traveling between the two countries.

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Kuwait Airways

February 6, 2025 01:20 PM

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United to restart service to Tel Aviv, Israel

Flights from New York/Newark to Tel Aviv resume March 15, with second daily flight resuming March 29

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United Airlines

February 6, 2025 01:15 PM

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Jetstar announces new seasonal route between Darwin and the Gold Coast

Jetstar is adding thousands more low fare seats to its Northern Territory and Queensland network, with a new seasonal service set to take off between Darwin and the Gold Coast later this year.

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GLO

February 6, 2025 01:10 PM

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‘The Club’ gets more rewarding as British Airways improves and extends its Bonus Tier Point offer and gives more detail on the many ways members can achieve Bronze, Silver and Gold status

After teasing back in December that its new The Club loyalty programme would see more benefits announced to help boost its members’ earning power, British Airways has made good on its word, revealing a new ‘Bonus Tier Point’ offer.

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British Airways (IAG)

February 5, 2025 06:45 PM

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Frontier Airlines Launches ‘Frontier Vacations,’ A New Website Offering Packaged Travel Deals Combining Affordable Air Travel, Hotel Stays, and Ground Transportation

Ultra-low fare carrier Frontier Airlines is excited to announce the launch of Frontier Vacations, a new packaged travel offering which will transform travel planning for consumers by bringing together affordable airfare, hotels, and ground transportation in one convenient booking experience

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Frontier Airlines

February 5, 2025 06:05 PM

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JetBlue Rolls Out Reciprocal Loyalty Benefits with TAP Air Portugal

JetBlue and TAP Air Portugal announced they are extending their existing partnership with the addition of reciprocal point earning and redemption for award travel, available now. Members of JetBlue’s TrueBlue loyalty program and of TAP’s Miles&Go program are now able to earn and redeem points using the program of their choice when flying across either network. It marks the first time JetBlue TrueBlue members can redeem TrueBlue points for flights on one of JetBlue’s European airline partners.

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JetBlue

February 5, 2025 05:55 PM

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Delta announces new in-flight experiences with DraftKings

The majority of Delta’s 200M+ yearly customers have access to fast, free Wi-Fi today. With exclusive linkups with YouTube, DraftKings and more on the way, SkyMiles Members have much to look forward to onboard in 2025.

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Delta

February 5, 2025 07:30 AM

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Etihad Airways first flagship Airbus A380 arrives in Singapore

Etihad Airways’ popular A380 made a stylish debut at Singapore Changi Airport on Sunday, 2 February, marking the first time the airline has flown its Big Bird to Singapore. The milestone further enhances the travel experience between the UAE and the Asian powerhouse.

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Etihad Airways

February 4, 2025 06:20 PM

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Now available: Lufthansa Group airlines use Apple AirTag location feature for baggage processes

Lufthansa Group airlines are introducing a new service for their passengers with immediate effect. Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Eurowings are integrating the Apple AirTag location feature into their baggage tracing. Customers can now use the new function to privately and securely share the location of their AirTag or Find My network accessory via the familiar digital channels of the baggage tracing service.

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Lufthansa

February 4, 2025 05:35 PM

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Frontier Airlines Announces Three New Routes Launching This Spring

Ultra-low fare carrier Frontier Airlines will launch three new routes this spring across six airports, connecting consumers with ultra-low fare travel across the continental U.S. and Caribbean. On May 1, daily nonstop service between Washington Dulles International Airport (IAD) and Harry Reid International Airport in Las Vegas (LAS) will launch.

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Frontier Airlines

February 4, 2025 05:25 PM

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Two years of fast, free Wi-Fi: New experiences with DraftKings, YouTube, more access coming this year

The majority of Delta’s 200M+ yearly customers have access to fast, free Wi-Fi today. With exclusive linkups with YouTube, DraftKings and more on the way, SkyMiles Members have much to look forward to onboard in 2025.

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Delta

February 4, 2025 05:20 PM

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G’Day, Melbourne! Delta introduces nonstop service from Los Angeles

Delta is further strengthening its presence in Australia and the South Pacific with the launch of nonstop service from Los Angeles (LAX) to Melbourne (MEL), beginning December 2025.

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Delta

February 4, 2025 05:10 PM

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Air France-KLM Flying Blue: February 2025 Promo Rewards Unveiled

The Air France-KLM Flying Blue loyalty program is well-regarded for its monthly Promo Rewards, which provide up to 25% savings on both short-haul and long-haul award tickets for flights operated by Air France and KLM.

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Air France – KLM Group

February 4, 2025 01:15 PM

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Sompo Insurance (Thailand) partners with Collinson International to provide access to airport experiences in the event of flight disruptions

Collinson International, a global leader in the provision of airport experiences, loyalty and customer engagement solutions, and owner and operator of Priority Pass, partners with leading insurance provider, Sompo Insurance Thailand (Sompo) to bring a new level of ease to its travelling customers with the introduction of Sompo Smart Delay. This partnership provides Sompo’s customers in Thailand instant access to over 1,600 airport lounges.

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Collinson

February 4, 2025 09:55 AM

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Qatar Airways Extends Principal Partnership with Paris Saint-Germain until 2028

The partnership introduces a range of exciting initiatives designed to bring fans and Privilege Club members closer to the action. These include innovative collaborations that seamlessly blend Paris Saint-Germain’s elegance with Qatar Airways’ world-class hospitality, exclusive offerings within the Club’s ecosystem, and unique lifestyle experiences that celebrate the synergy between the two iconic brands.

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Qatar Airways

February 4, 2025 09:00 AM

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Air India and Kenya Airways enter codeshare partnership

Air India, India’s leading global carrier, and Kenya Airways, a leading African carrier, have entered a codeshare partnership, reaffirming their commitment to boosting seamless travel between India and Africa, and beyond. The codeshare partnership complements the existing interline agreement between the two carriers.

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Air India

February 4, 2025 07:00 AM

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Batik Air launches Batik Air Club

Members can now earn points and redeem them for free flights on Batik Air Malaysia as well as any carrier within the Lion Air Group. Points are allocated based on the fare class purchased—beginning with Value Fare—and reservations must be made directly on the Batik Air Malaysia website.

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GLO

February 4, 2025 06:00 AM

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Air India launches worldwide ‘Namaste World’ sale from 02-06 February

Air India, India’s leading global airline, today announced the rollout of ‘Namaste World’, a worldwide sale to offer attractive promotional fares across cabin classes on domestic and international routes.

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Air India

February 3, 2025 03:35 PM

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Air India to restart flights to Tel Aviv from March 2025

Air India today announced it will resume its non-stop services between Delhi and Tel Aviv from 02 March 2025.

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Air India

February 3, 2025 03:00 PM

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Here’s how you can earn Maharaja Points even when you are not flying

Air India recently overhauled its frequent flyer programme, and in its refreshed form, Maharaja Club, aims to evoke ‘that special feeling’ across various touch points in your journey. While flying with Air India is the most common and obvious way to earn Maharaja Points, it is not the only way you can get closer to an Award Flight or a Cabin Upgrade.

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Air India

February 3, 2025 02:55 PM

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Air India announces daily flights between Delhi and Bhuj

Air India, India’s leading global airline, today announced daily flights between Delhi and Bhuj, starting February 1, 2025. Air India will operate the route with its A320 aircraft, complementing its daily flights between Mumbai and Bhuj.

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Air India

February 3, 2025 02:45 PM

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Air India launches AI-driven eZ Booking for faster reservations

Air India, India’s leading global airline, has rolled out an Artificial Intelligence (AI)-driven feature eZ Booking whereby customers can complete their reservation on its website in fewer steps than currently available by just texting or talking to the AI Agent their detailed travel itinerary.

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Air India

February 3, 2025 02:40 PM

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Lufthansa extends A380 service to Bangkok

Lufthansa, Germany’s flagship carrier and largest airline, is pleased to announce the extension of its Airbus A380 service from Bangkok to Munich for the peak Songkran holiday season. In response to growing demand during this key travel period, Lufthansa will operate its flagship aircraft on this route, offering passengers a luxurious and comfortable flying experience between the two major cities.

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Lufthansa

February 3, 2025 02:30 PM

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Integration of ITA Airways into the Lufthansa Group has commenced

From the use of frequent flyer programs, moving of flight operations at airport terminals, lounge access, code sharing, coordinated European flight schedule – customers will already be able to see the benefits of the integration, shortly after the Lufthansa Group’s concluded participation in ITA Airways.

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Lufthansa

February 3, 2025 02:25 PM

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Lufthansa to introduce unlimited free text messaging on intercontinental flights this summer.

Passengers across all travel classes will be able to send and receive messages, including photos, using their smartphones or tablets via their preferred messaging apps, the airline stated.

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Lufthansa

February 3, 2025 01:15 PM

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American Express Global Business Travel (Amex GBT) has launched a new carbon pricing option based on emissions

This innovative pricing tool enables clients to apply a carbon fee to their travel expenses based on their chosen carbon accounting methodology, rather than a standard flat rate. Travelers can view these fees while booking trips, and they can also appear on invoices, providing greater transparency regarding their carbon footprint, Amex GBT stated.

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American Express

February 3, 2025 01:00 PM

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SAS announces roll out of Starlink’s free WiFi across its board

SAS announced on Monday that it will begin deploying Starlink satellite high-speed Wi-Fi across its entire fleet starting in late 2025. EuroBonus loyalty program members will receive complimentary access to the service.

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SAS

February 3, 2025 11:55 AM

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Qantas Announces Major Overhaul to Frequent Flyer Program

Qantas has announced significant changes to its Frequent Flyer program, set to take effect from August 2025. These adjustments include an increase in the number of points required for Classic Reward seat bookings and upgrades, marking the first such change since 2019.

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Qantas

February 3, 2025 11:54 AM

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Lufthansa to Acquire 10% Stake in AirBaltic for €14M

Lufthansa Group has reached an agreement to invest €14 million in AirBaltic, securing a convertible share equivalent to a 10% stake in the Latvian airline, both companies announced on Wednesday. As part of the deal, Lufthansa will also gain a seat on AirBaltic’s supervisory board. The transaction, pending regulatory approval, is expected to be finalized in the second quarter.

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Lufthansa

February 3, 2025 11:46 AM

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EasyJet Unveils ‘Plus for Business’ Membership Program

EasyJet has introduced “EasyJet Plus for Business,” a program enabling companies to purchase and manage multiple EasyJet Plus memberships for their employees. This initiative offers businesses the opportunity to enhance their corporate travel experience by providing staff with a range of exclusive benefits.

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easyjet

February 3, 2025 11:40 AM

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United Airlines Dismisses JetBlue Merger Speculation

CEO Joanna Geraghty mentioned ongoing discussions with multiple carriers regarding future partnerships, referencing the legal framework set by a Massachusetts judge in a prior case. However, she emphasized that there was “nothing to announce now.”

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United Airlines

February 3, 2025 11:00 AM

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Etihad Airways serves up an ace as Official Airline Sponsor of Mubadala Abu Dhabi Open

Throughout the eight-day tournament, Etihad will rally the crowds with engaging fan activations at their booth, where visitors can show off their own racquet skills in a VR tennis game, as well as winning incredible prizes and receiving exclusive giveaways.

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Etihad Airways

February 3, 2025 09:30 AM

Hotels & Hospitality:

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Green Travel vs. Budget: Booking Holdings CEO Glenn Fogel Highlights the Cost Barrier to Sustainability

Despite a growing interest in sustainable travel, cost remains a significant barrier for many travelers. According to Booking Holdings’ CEO Glenn Fogel, while travelers express a desire for eco-friendly options, they often opt for less sustainable choices when these are more affordable. Fogel emphasizes that although many people want to be sustainable, they prefer others to take the lead.

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GLO

February 7, 2025 10:18 AM

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Hilton Q4 2024 Earnings: Strong Growth, Global Expansion, and Loyalty Trends

Hilton Worldwide Holdings Inc. delivered an impressive Q4 2024 earnings report, demonstrating strong global demand across leisure, business, and group travel segments. With substantial revenue growth, aggressive expansion plans, and evolving loyalty program strategies, Hilton continues to strengthen its position in the global hospitality industry.

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Hilton Worldwide Holdings Inc.

February 7, 2025 10:00 AM

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Accor Live Limitless (ALL) and Emirates Skywards have recently enhanced their partnership by introducing two-way points transfers

Accor Live Limitless (ALL) and Emirates Skywards have recently enhanced their partnership by introducing two-way points transfers, offering members increased flexibility in redeeming rewards across both programs. This development allows members to convert points and miles between the two loyalty programs, thereby broadening their options for travel and hospitality experiences.

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Accor

February 7, 2025 09:20 AM

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Expedia’s Q4 2024 results: Travel Boom, AI Innovations, and Loyalty Wins

Expedia’s loyalty program saw a 7% increase in global active membership, with nearly 50% of room nights coming from high-tier members. This underscores the importance of loyalty initiatives in driving repeat business and enhancing customer retention.

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Expedia

February 7, 2025 09:00 AM

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Radisson Hotel Group signs agreement with Knowledge Economic City for two new Park Inn by Radisson hotels and serviced apartments in Madinah

In a landmark move set to boost the hospitality landscape of Madinah, Saudi Arabia, Radisson Hotel Group is thrilled to announce its strategic partnership with Knowledge Economic City (KEC), one of Saudi Arabia’s premier Master Developers, to introduce two new Park Inn by Radisson hotels in the heart of Madinah. The two Park Inn by Radisson properties at Islamic World District (IWD), Knowledge Economic City, will include 733 keys in total: 587 hotel rooms and 146 serviced apartments.

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Radisson Hotels

February 6, 2025 07:45 PM

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Anantara Jewel Bagh Jaipur Opens, Offering a Window into Rajasthan’s Royal Heritage

Anantara Hotels & Resorts, the experiential luxury brand of Minor Hotels, unveils its first property in India—Anantara Jewel Bagh Jaipur. Serving as a peaceful gateway to the Pink City’s many cultural attractions, the luxurious retreat is a sanctuary of verdant grounds and palatial architecture.

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Minor Hotels

February 6, 2025 06:30 PM

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Hilton Signs its First DoubleTree by Hilton in Bhopal with the Sage Group, Strengthening Presence in Central India

Leading global hospitality company Hilton has today announced the signing of its first DoubleTree by Hilton hotel in Bhopal, the capital city of Madhya Pradesh, a prominent economic hub in Central India. Developed in collaboration with Sage Group, India’s fastest emerging business conglomerate, the hotel is slated to open in 2027. Bhopal, known for its rich heritage and fast-growing industrial base, serves as a strategic location for Hilton’s debut in the city.

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Hilton Worldwide Holdings Inc.

February 5, 2025 04:40 PM

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IHG Hotels & Resorts debuts its first Vignette Collection hotel in South America – SOUMA Hotel Lima

Vignette Collection, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, welcomes SOUMA Hotel Lima in Peru as its first destination in South America. Vignette Collection, the newest brand in IHG’s fast-growing luxury and lifestyle portfolio, is a family of one-of-a-kind hotels in destinations to remember.

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IHG® Hotels & Resorts

February 5, 2025 04:40 PM

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DoubleTree by Hilton to Debut in Belfast City Centre

Hilton today announced the signing of DoubleTree by Hilton Belfast City Ten Square, as part of a franchise agreement with the Loughview Leisure Group.

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Hilton Worldwide Holdings Inc.

February 5, 2025 03:45 PM

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JW Marriott Expands in the Maldives with the Unveiling of JW Marriott Kaafu Atoll Island Resort

The brand’s newest resort offers a refined escape through a blend of modern luxury, breathtaking design, and serene spaces, creating the perfect setting for rejuvenation and discovery

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Marriott International

February 5, 2025 03:40 PM

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Design Hotels Returns to Mexico City Art Week for a Second Year with an Expanded Program

Beginning today through February 9, Design Hotels will celebrate art and culture with an innovative culinary and cocktail program in collaboration with Design Hotels members Grupo Habita and Drift Hotels, both of which participate in Marriott’s leading travel program, Marriott Bonvoy®.

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Marriott International

February 5, 2025 07:45 AM

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Hilton Cairo Nile Maadi Opens on The Maadi Corniche

Hilton has just opened the highly anticipated Hilton Cairo Nile Maadi, with spectacular views overlooking the River Nile. With 255 rooms and suites, the new hotel is situated in the urban Maadi district of Cairo, close to The Museum of Civilisation and boasts inspiring design, modern amenities and dynamic dining and bar offerings. The property extends the flagship brand’s unrivaled hospitality to host leisure and business travelers in this iconic destination.

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Hilton Worldwide Holdings Inc.

February 3, 2025 06:40 PM

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Reset & Recharge: Kickstart Healthier Habits with New Signature Wellness Retreats from AvaniWell

Guests looking to discover a renewed sense of wellbeing or to escape for a weekend of top-to-toe pampering, can reset and recharge with AvaniWell’s new signature wellness retreat packages. Available exclusively at Avani+ Hua Hin Resort, multi-day Reset and Recharge programmes combine accommodations, healthful meals and curated activities ranging from physical to aesthetic and meditative, ensuring a holistic wellness journey.

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Minor Hotels

February 3, 2025 04:55 PM

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Marriott Adds Loyalty to SME Business Platform

Marriott International has expanded its loyalty program benefits for users of Business Access by Marriott Bonvoy, a booking and travel management platform tailored for small and midsize businesses, the company announced Tuesday.

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Marriott International

February 3, 2025 01:12 PM

Cruises:

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P&O Cruises reports record-breaking January

P&O Cruises has limited time offers for new applicable holidays for Shine Rewards Members.

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Carnival Cruise Line

February 7, 2025 07:00 AM

Retail, E-commerce, F&B, Healthcare:

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7-Eleven Tunes Gulp Radio™: Expands to Thousands of Stores, Boosting Sales and Customer Engagement

7-Eleven, Inc. is significantly enhancing its in-store customer experience by expanding Gulp Radio™, its proprietary in-store audio network. Currently operational in over 4,000 stores, the company plans to extend this service to 5,000 U.S. locations by the end of 2024 and more than 12,000 stores, including all 7-Eleven®, Speedway®, and Stripes® locations, by the end of 2025.

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7-Eleven Inc.

February 7, 2025 10:14 AM

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Under Armour Q3 results: Sales still struggling

However, Under Armour Inc is seeing growth in its loyalty program, with 4 million new members added in North America, demonstrating higher repurchase rates and revenue per consumer.

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GLO

February 7, 2025 09:15 AM

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Yum China Reports Fourth Quarter Results and Increases Dividend by 50%

Yum Brands will use its loyalty programs and AI-powered personalization to pursue higher digital sales and maintain its growth.

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GLO

February 7, 2025 07:30 AM

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cosnova Beauty Surpasses $1 Billion Revenue Milestone

cosnova’s U.S. success is fueled by its commitment to crafting immersive, 360-degree brand experiences that resonate deeply with today’s consumers.

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GLO

February 7, 2025 06:30 AM

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National Restaurant Association Forecasts $1.5 Trillion in Revenue for 2025

Loyalty programs are also providing value for both the operator and the consumer. Among operators with such programs, 70 percent say they helped boost customer traffic. For consumers, being a member of a loyalty program is a growing factor when choosing a restaurant.

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GLO

February 7, 2025 06:00 AM

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Rakuten Launches Programmatic Loyalty

AI-Powered Ad Solution Drives Performance and Guarantees ROAS for Retailers

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GLO

February 6, 2025 07:30 AM

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Stable Kernel Unveils Comprehensive Technology Solutions to Transform the Foodservice Industry

Stable Kernel’s suite of solutions helps foodservice leaders unlock new revenue opportunities and improve operational efficiency, including personalization, loyalty integrations, dynamic menu boards, and agentic AI capabilities that increase NPS, guest retention, and overall satisfaction.

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GLO

February 6, 2025 06:00 AM

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Marcone Plumbing launches customer rewards program

MyRewards Loyalty Programme Enhances Benefits for Plumbmaster, Wolverine Brass, and Speakman Customers

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GLO

February 5, 2025 08:00 AM

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mydealz Chooses Vonage to Revolutionize Deal Sharing Through Rich Communication Services (RCS)

By leveraging Vonage’s cutting-edge technology, mydealz will provide its customers with more interactive, personalized, and engaging communications, tailored to enhance the way shoppers connect with deals.

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GLO

February 5, 2025 06:00 AM

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Kroger Health Launches Free OptUP™ Your Nutrition Coaching

Through the program, Kroger Plus loyalty customers can access a free 30-minute virtual nutrition coaching session with a Kroger Health registered dietitian.

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GLO

February 4, 2025 10:00 AM

Entertainment, Sport, Telecom & Social Media:

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Mavely Announces $1.4 Billion GMV Run Rate and Exponential Growth Headed into 2025

Mavely is the Everyday Influencer Platform® that empowers real people to monetize their content by promoting the world’s favorite brands.

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GLO

February 6, 2025 08:00 AM

Transport, Fuel Retail & Mobility:

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Uber Announces Results for FY 2024

Uber One member base reached 30 million, growing roughly 60% YoY. Launched Uber One membership plans in 6 new countries, bringing the total number of countries with Uber One membership plans to 34, including all Delivery countries. Additionally, launched Uber One for Students to new countries across the EMEA, APAC, and LatAm regions.

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Uber

February 6, 2025 08:15 AM

Payments, Finance, Property & Insurance:

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XS.com wins “Best Loyalty Programs” award at Qatar Financial Expo

The Qatar Financial Expo & Awards, a premier event in the financial sector, celebrates outstanding contributions to the industry. XS.com’s win further cements its leadership in client-centric innovation and service quality.

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GLO

February 7, 2025 08:15 AM

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COCA Launches $10 Million Airdrop Campaign to Reward User Engagement

“Our $10 million airdrop campaign is a testament to COCA’s commitment to rewarding our users and fostering engagement across the ecosystem. With groundbreaking features like the non-custodial debit card and MPC wallet, we’re not just redefining crypto usability—we’re leading the charge toward mass adoption.” said COCA CMO, Mila Kryvko

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GLO

February 4, 2025 08:15 AM

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PolicyStreet (Malaysia) launches customer loyalty programme, Drive+ Membership

Designed to put Malaysian drivers in the fast lane of savings and convenience, the Drive+ membership features benefits such as an 80% discount on road tax, waived handling fees, 0% interest flexible payment options, and exclusive loyalty rewards.

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GLO

February 3, 2025 07:00 AM

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Pocketnest Generative AI Transforms Credit Unions

By translating each user’s unique situation into hyper-personalized digital experiences, Pocketnest helps institutions guide their community toward financial independence, build trust and loyalty, and foster enduring relationships—while identifying millions of dollars in cross-sell revenue opportunities.

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GLO

February 6, 2024 06:30 AM

Loyalty Technology, Solutions & Consulting:

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Zapper Introduces ‘My Cards’ Feature to Simplify Loyalty Management in South Africa

Using the ‘My Cards’ feature is simple. Consumers can add their loyalty and membership cards to the Zapper app by navigating to the “Loyalty” section, scanning barcodes, selecting from a curated list of participating retailers, or manually entering card details.

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GLO

February 7, 2025 08:00 AM

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Results: Top B2B Rewards for the Year

Incentive programs are rising in demand for businesses and there are three most-requested rewards for last year, according to findings from Extu.

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GLO

February 6, 2025 07:00 AM

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Travelport and Atriis launch NDC content from Travelport+

Atriis’ corporate clients can now access Travelport’s New Distribution Capability (NDC) content for booking and servicing.

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GLO

February 4, 2025 08:30 AM

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Wildfire Launches Wildfire Commerce Network

Wildfire Commerce Network enables brands to distribute contextually relevant promotions and tailored rewards within consumers’ shopping journeys across Wildfire’s network of shopping companions.

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GLO

February 4, 2025 08:00 AM

Reports, Research, Insights & Opinions:

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Germany Loyalty Programs Market Databook 2025

Sustainability has emerged as a core theme in German loyalty programs, with companies incorporating eco-friendly rewards and initiatives. For instance, Rewe Group, a leading supermarket chain, launched green loyalty campaigns, allowing customers to exchange points for sustainable products or contribute to environmental causes.

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GLO

February 7, 2025 12:30 PM

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South Africa Loyalty Programs Market Report 2025

Major retailers and banks dominate, making it difficult for new entrants to scale. Pick n Pay, Woolworths, and Clicks control a significant share of retail loyalty, while FNB and Standard Bank lead in financial loyalty programs.

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GLO

February 7, 2025 12:00 PM

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Marigold. AI and Beyond: Future of Loyalty in 2025

In a recent webinar titled AI and Beyond: The Future of Loyalty in 2025, industry leaders Roger Williams (Head of Loyalty, Center of Excellence at Marigold) and Emily Collins (VP Research Director at Forrester) shared their insights on the future of consumer brand loyalty, the role of artificial intelligence, and the importance of data unification. Below are the key takeaways from the discussion.

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Marigold

February 7, 2025 12:00 PM

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Collinson article: Measuring the value of the core loyalty programs

Collinson article highlights a major challenge in loyalty programs—62% of companies struggle to measure incremental revenue and profit generated by their programs. Without clear metrics, businesses cannot justify continued investment or optimize their loyalty strategies.

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Collinson

February 7, 2025 10:35 AM

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Loyalty & Reward Co. on “Key Strategies to Maximize Loyalty ROI: A Customer-First, Data-Driven Approach”

Sarah Jarvis, Hunter Murray, and Anand Patel bring extensive experience in loyalty strategy and data-driven customer engagement. Their insights help businesses optimize loyalty programs to maximize value and efficiency.

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Loyalty & Reward Co.

February 7, 2025 09:59 AM

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Adam Posner presents “The Professor And The Practitioner” 3-episode series on secrets of loyalty with Professor Cristina Ziliani, University of Parma, Italy

Episode 1: “Exploring the Evolution of Customer Loyalty” with Professor Cristina Ziliani, University of Parma, Italy covers evolution of customer loyalty, the role of loyalty management, and the transformation of loyalty programs over time. Episode 2: ” The Evolution Of Loyalty Management ” identifies major trends shaping loyalty marketing and the customer experience. Episode 3: Addressing Sustainability Challenges

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GLO

February 7, 2025 09:30 AM

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Technavio: Transactional Email Market to Grow by USD 16.59 Billion from 2024-2028

Growing focus on engaging audience through email marketing is driving market growth, with a trend towards growing use of interactive elements in marketing emails. However, the presence of stringent user data protection regulations poses a challenge.

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GLO

February 5, 2025 07:00 AM

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Technavio: Contenting Market is set to grow by USD 539.3 Million from 2025-2029

The Content Market is experiencing significant trends as businesses undergo digital transformation. With over 4.66 billion internet users worldwide, enterprises are shifting from traditional channels to digital platforms for marketing strategies.

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GLO

February 4, 2025 07:30 AM

Jobs & Careers:

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Cole Haan is hiring: Senior Manager, Loyalty & Membership

Location: New York City Metropolitan Area. Click inside to apply.

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GLO

February 7, 2025 10:00 AM

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Gap Inc. is hiring: Loyalty Marketing Manager

Location: San Francisco, CA, United States. Click inside to apply.

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GLO

February 7, 2025 08:45 AM

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WORLDPAC is hiring: Loyalty Program Manager

Location: Oak Brook, IL, United States. Click inside to apply.

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GLO

February 7, 2025 06:15 AM

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Forte Group is hiring: Chief Marketing Officer

Location: Remote. Click inside to apply.

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GLO

February 6, 2025 12:00 PM

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Sun Hung Kai Properties Limited is hiring: Assistant General Manager – Partnership & Reward Management

Location: Hong Kong, Hong Kong SAR. Click inside to apply.

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GLO

February 6, 2025 12:00 PM

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The Football Association is hiring: Senior Partnerships Manager

Location: Wembley Stadium, London, United Kingdom. Click inside to apply.

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GLO

February 5, 2025 10:00 AM

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Lloyds Banking Group is hiring: Head of Brand Partnerships

Location: London, England, United Kingdom. Click inside to apply.

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GLO

February 4, 2025 04:00 PM

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IAG Loyalty is hiring: Marketing Manager – Retail, Travel, Leisure

Location: London, England, United Kingdom. Click inside to apply.

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IAG

February 4, 2025 12:00 PM

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