All you need to know this week about loyalty & CX: AirAsia • Lufthansa • Etihad • Star Alliance • Cathay Pacific • Qantas • Saudia • Air New Zealand • Qatar Airways • British Airways • Malaysia Airlines • Air Canada • Radisson • IHG • Marriott • Hilton • Hyatt • Minor Hotels • McDonald's • Mastercard • Loyalty Juggernaut • smart Malaysia • Kroger • Tesco • Tulip • Loyalty Reports • Loyalty Jobs & Careers
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GLOGLO Featured:
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GLO/Comarch Webinar: Customer Loyalty Predictions 2025: From AI to Sustainability What’s the future of customer loyalty? Is building loyalty becoming more difficult these days? Join our loyalty webinar on the 2025 trends and predictions to prepare your strategy for next year! December 17th, 2024, 4:00 PM CET.
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Airlines, Alliances & Airports:
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AirAsia X Third Quarter 2024 Financial Results Revenue grows by 23% to RM795.0 million on the back of solid 84% Passenger Load Factor, and 40% boost in ancillary revenue
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British Airways is going all out to spread Christmas joy and yuletide surprises with its British Original Christmas in 2024, including a bespoke seasonal menu on board, celebrations across London Heathrow and Gatwick, and special gifts for customers in all cabins this December.
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Iberia Launches its Winter Destinations: Salzburg, Innsbruck, Tromsø, and Rovaniemi This weekend, Iberia launched flights to four of the most popular winter destinations: Innsbruck and Salzburg in Austria, Tromsø in Norway, and Rovaniemi in Finland. These four cities offer tourists a wide range of options, including visiting Christmas markets, snow sports such as skiing and sleigh rides, as well as having the chance to see the Northern Lights and enjoying the magic of Christmas by visiting Santa Claus’s hometown.
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Since September 30th , Lufthansa Group has offered its guests the innovative Upstream Check-In (UCI) service in 8 ports of the Greater Bay Area
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Sugar, stripes and everything nice onboard this Christmas A special edition Air New Zealand red and white striped candy cane lolly will be spreading Christmas cheer to the thousands of customers flying with the airline this holiday season.
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Etihad Airways celebrates the UAE’s 53rd National Day with limited edition amenities Etihad Airways, the national airline of the UAE, is celebrating Eid Al Etihad – the UAE’s 53rd National Day – with limited edition amenity kits for guests flying with the airline.
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Saudia Unveils Exceptional Green Friday Promotional Offers Saudia, the national flag carrier of Saudi Arabia, has launched a promotional offer for travel to selected international destinations, providing guests a variety of discounts and exclusive offers. The first offer includes a 60% discount on the second seat for travel to selected international destinations in Economy Class using the promotional code FLYDAY.
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“LXmas For You”: SWISS marks Advent with the magic of small moments Once again this year, SWISS is inviting its customers to share the joy of Advent with its “LXmas For You” campaign. The airline will be taking a range of actions aloft, on the ground and on social media to help get everyone in the seasonal mood. This year, SWISS is putting a particular focus on the magic of little gestures and moments. It also has a number of surprises in store for its traveling guests.
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Saudia Offers a 150 SAR Fare for Domestic Travel in Guest Class Saudia, the national flag carrier of Saudi Arabia, has announced an exclusive promotional offer for travel between its domestic destinations at a fixed rate of 150 SAR for one-way domestic flights in Guest Class.
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Cathay Pacific adds Munich and Brussels to its European network Cathay Pacific is delighted to announce that it will be launching direct flights to Munich for the very first time as well as returning to Brussels in summer 2025, providing travellers with non-stop connections between Hong Kong and two of Europe’s major centres.
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Buckle up: Qatar Airways Unveils New In-Flight Safety Video with Hollywood Comedy at its Hart Qatar Airways has launched its latest in-flight safety video, spearheaded by comedian, actor, entrepreneur and newest Qatar Airways Global Brand Ambassador, Kevin Hart, bringing together global and social media superstars to help deliver important safety messages to passengers.
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AirAsia expands network in Vietnam with inaugural flight from Kota Kinabalu AirAsia expanded its network in Vietnam with the launch of a new direct route from Kota Kinabalu to Ho Chi Minh City today.
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AirAsia reunites Malaysians with affordable fixed fares for the upcoming Lunar New Year AirAsia launched its highly anticipated fixed fares to reunite Malaysians for the upcoming Lunar New Year celebration in January 2025.
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Rolling out in 2025, these enhancements deliver more comfort, value, and rewards for travelers. Key features include First Class seating, free seat upgrades into Frontier’s premium seat offerings for Elite members, unlimited free companion travel,* and more ways to redeem FRONTIER Miles.
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Aer Lingus is getting the festive season off to a flying start as it invites customers to enjoy a delightful array of holiday-themed food and films onboard. Customers flying across the Atlantic with Aer Lingus will be able to enjoy a classic Christmas dinner as they fly on long-haul flights departing from Ireland and Manchester from December 8th.
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Kumusta! Air Canada to Launch New, Non-Stop Service between Vancouver and Manila Air Canada today announced the strategic expansion of its international network with the addition of non-stop flights between its Pacific hub at Vancouver International Airport (YVR) and Manila Ninoy Aquino International Airport (MNL) in the Philippines.
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American Airlines and Citi today announced the extension of their more than 37-year co-branded partnership for the next decade, taking the relationship to new heights, with Citi becoming the exclusive issuer of the AAdvantage® co-branded card portfolio in the U.S. in 2026.
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Kuwait Airways: Discounts of up to 20% on tickets for students studying abroad Kuwait Airways Chairman, Captain Abdulmohsen Salem Al-Fagaan announced the launch of offers and discounts on tickets, especially for students registered with the Ministry of Higher Education, who are studying abroad. This offer includes a discount of up to 20% on all direct flights of the company, to and from Kuwait only, indicating that the discount applies to both Economy and Business class tickets, but does not extend to Royal and First Class.
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Malaysia Airlines Expands Network with Inaugural Flight to Kolkata Malaysia Airlines proudly celebrated the inaugural flight of its new route to Kolkata (CCU), marking another milestone in its mission to provide seamless connectivity between Malaysia and key destinations in South Asia. With the addition of this new service, Malaysia Airlines, in partnership with IndiGo, now connects Malaysia to 16 destinations across India, further enhancing travel options for passengers.
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Buongiorno, Bonjour, Bom dia and Dobar dan – enjoy a carefree summer in southern Europe. In addition to the more than 300 destinations already offered, further summer destinations will be added to the flight schedule of Lufthansa Airlines, Swiss International Air Lines and Brussels Airlines in 2025.
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Jetstar takes off between Cairns and the Sunshine Coast Jetstar has launched its new service from Cairns to the Sunshine Coast (Maroochydore), marking the first time the low-cost carrier has operated the route.
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QANTAS FESTIVE FLYING TAKES OFF WITH CHRISTMAS LIVERY, DOUBLE POINTS AND NEW MENUS Qantas customers are getting an upgrade to their travel experience as the national carrier prepares for one of its busiest festive seasons on record, with millions of customers set to travel over the holidays.
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Alaska Airlines is the official airline of Coachella and Stagecoach Festivals Get ready for a first class festival experience and an unforgettable journey to the desert skies next spring! Alaska Airlines is excited to be named the official airline of Coachella and Stagecoach with its first-ever partnership.
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Hotels & Hospitality:
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Grand Hyatt Deer Valley Now Open as the First Resort in New Deer Valley East Village Opening today, the extraordinary Grand Hyatt Deer Valley welcomes guests as a premier destination for sophisticated travel and all-season adventure. This captivating resort features approximately 436 luxury accommodations, including 55 residences, and introduces a variety of culinary concepts, promising an exceptional experience for all.
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IHG Hotels & Resorts Introduces CHAR Bar & Grill 2.0 An immersive dining experience presents “new five senses” in an alluring urban social space
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25 Years Of Redefining Luxury: Celebrating The Legacy Of Jumeirah Burj Al Arab Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, is celebrating the 25th anniversary of Jumeirah Burj Al Arab on 1st December 2024. Since its opening in 1999, the hotel has redefined luxury hospitality in the UAE, with the iconic dhow sail-shaped landmark becoming a globally recognised symbol of excellence in tourism. Jumeirah Burj Al Arab continues to draw visitors from around the world with its promise of unparalleled, personalised luxury.
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Madrid welcomes the exceptional as Radisson Collection debuts in the heart of the capital, in the iconic Generali building
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Anantara Chiang Mai Resort is launching one of northern Thailand’s most spectacular vessels, taking guests on an unforgettable culinary experience. Blending unique Thai design with the beauty of the historic Mae Ping River the ‘Dibba Yana Chitta’, or ‘Heavenly Boat’ is designed by acclaimed Thai National Artist, Ajarn Chalermchai Kositpipat, known worldwide for his famous ‘White Temple’ in Chiang Rai, which draws over a million visitors from around the globe each year.
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Hyatt Centric San José Escazú Debuts in Costa Rica Hyatt Hotels Corporation announced today the opening of Hyatt Centric San José Escazū, marking the first Hyatt Centric branded hotel in Costa Rica. Primely located in the vibrant Escazú neighborhood of Costa Rica’s capital city, the full-service, lifestyle hotel with 161 rooms and suites offers access to boutique shops, dining, and key corporate offices within the Plaza Tempo Shopping & Business Center.
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Jumeirah Moves Into Africa With Exclusive Island & Private Safari Reserve Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, unveils a unique partnership with the Thanda Group, a refined collection of privately owned hospitality experiences, for the introduction of two new iconic destinations: Jumeirah Thanda Island in Tanzania, and Jumeirah Thanda Safari in South Africa.
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Shangri-La launches “For the Young and the Young-at-Heart” campaign, a family-focused initiative introducing exclusive family packages across Shangri-La hotels worldwide. Designed to inspire connection, imagination, and joy for all ages, the campaign offers unforgettable adventures through bespoke activity programmes and thoughtfully curated experiences.
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Minor Hotels’ First NH Collection in Thailand Officially Opens Its Doors Travellers seeking tranquillity and elevated service can check into the latest gem in Minor Hotels’ premium NH Collection brand, NH Collection Samui Peace Resort. A serene beachfront oasis lined with coconut trees, nestled right at the water’s edge on Bophut Beach officially opened its doors following a renovation as of 1st December 2024.
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Marriott Hotels Brings its Rich Legacy and Wonderful Hospitality to the Southern Thai Paradise Exceptional service and enriching experiences await at this prime beachfront setting, with world-class facilities and thoughtful design reflecting the area’s authentic local heritage
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Marriott International Signs Agreement To Bring The Ritz-Carlton To Serbia Marriott International, Inc., announced today that it has signed an agreement with Danube Riverside d.o.o. Beograd to introduce The Ritz-Carlton brand in Serbia. Anticipated to welcome guests in 2027, The Ritz-Carlton, Belgrade will bring the brand’s legendary service and elegant design to the Capital city.
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Anticipated projects will add over 1,200 rooms within the destination’s Islamic World District
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IHG Hotels & Resorts returns to Kuching with debut of voco hotels in Malaysia IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces today the debut of its premium brand, voco hotels, in Malaysia with 321-room voco Kuching.
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Radisson Hotel Group proudly announces the opening of Crystals Beach Resort Belle Mare, a member of Radisson Individuals. Nestled along the stunning east coast of Mauritius, the resort enjoys a prime location on one of the island’s most pristine beaches.
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Hilton Accelerates Multi‑Brand Expansion in Morocco Hilton is accelerating its plans to more than double its portfolio in Morocco with the signing of nine hotels across seven of its global brands, including the debut of its iconic Waldorf Astoria Hotels & Resorts brand in the capital city of Rabat, as well as the introduction of its luxury LXR Hotels & Resorts, lifestyle Curio Collection by Hilton, and value-driven Hampton by Hilton brands to the country.
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After 18 months of delighting guests with its eclectic charm and rich history, The Motley Hotel Richmond is proud to announce its next chapter, joining the Tapestry Collection by Hilton brand. This exciting partnership marks the debut of the brand in Australia, bringing its authentic Richmond Charm to a wider audience, all while maintaining the unique personality and local flavour that has made the hotel a must-visit destination in Melbourne.
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A “Celestial” Atmosphere for the Holidays at Four Seasons Hotel Milano Throughout the year, the Hotel is “the place to be” for travellers and Milanese alike, but it is during the holiday period that the Hotel gets its annual “glow up” and is transformed by the creativity of Artistic Director Vincenzo Dascanio. This year Dascanio took his inspiration from nature and the cosmos to dress Four Seasons Hotel Milano in a “Celestial” atmosphere.
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FOUR THE SEASON: Four Seasons Hotel Bengaluru Festive Celebrations Brimming with Warmth and Joy From intimate getaways and exotic adventures to culinary gatherings with family and friends, Four Seasons Hotel Bengaluru lets the heart do the talking with tailored holiday experiences. This year, the Hotel is going all out with #FourTheSeason, a heart-warming celebration that combines the joy of giving, the magic of a White Christmas, and the culinary creativity that the Hotel is known for.
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The Festive Season Arrives at Four Seasons Hotel Ritz Lisbon From December 1, 2024 to January 6, 2025, Four Seasons Hotel Ritz Lisbon transforms into home away from home, brimming with warmth, elegance, and seasonal cheer.
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Four Seasons Hotel Osaka introduces its destination cocktail bar, Bar Bota, on the 37th floor of the newly opened Hotel. Boasting stunning panoramic city views, Bar Bota invites guests to connect with the vibrant spirit of Osaka through its creative, locally inspired offerings.
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IHG® Hotels & Resorts, one of the world’s leading hotel companies with more than 6,500 properties across 19 brands, is set to debut its distinctive premium voco brand in Jordan upon signing with Abdali Boulevard Company – a subsidiary of The Abdali Group – to launch voco Abdali Amman. A conversion property and currently operating as The Abdali Boulevard Hotel, the hotel is scheduled to be rebranded to a voco property by December 2025, adding 392-keys to IHG’s portfolio in Jordan.
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IHG Hotels & Resorts establishes stronghold in Chennai with signing of Holiday Inn Chennai Vandalur IHG®Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with Sakthi Elegant Towers India Pvt Ltd to develop Holiday Inn Chennai Vandalur. Scheduled to open in 2026, the new hotel will add 200 keys to IHG’s growing presence in South India. Driven by market demand, continues to expand its footprint in key Indian cities.
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Housed within the grounds of a former Benedictine monastery from the 7th century, Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals, has opened following an extensive transformation. It includes the introduction of state-of-the-art spa and gym facilities, providing a tranquil retreat in a woodland setting.
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Zuma Phuket Returns to Anantara Layan Resort Expanding Its Seasonal Experience to April 2026 Zuma Phuket, the well-loved seasonal restaurant that launched in 2016, will once again return to Anantara Layan Phuket Resort. Due to its huge popularity, this year, Zuma will extend its seasonal presence in Phuket to April 2026.
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Unity members who visit Hard Rock now have more ways to earn rewards across Hard Rock’s portfolio of hotels, casinos, cafes and retail stores.
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Cruises:
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Regent Seven Seas Cruises® Debuts Bold New ‘Unrivaled At Sea™’ Brand Positioning Launched December 4, 2024, the revitalized brand made its debut across marketing and sales channels including print and digital advertising, social media, connected TV and more.
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Retail, E-commerce, F&B, Healthcare:
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Tesco unveils major change to Clubcard, as big new reward partner takes off Tesco has today announced what could easily be one of the biggest names to join its Tesco Clubcard Reward Partner scheme.
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Coming Soon to Kroger: 12 Merry Days Savings Event Kroger Family of Companies Rewards World Elite Mastercard® eligible cardmembers may now redeem a free one-year, next-day Boost membership or cardholders who are current annual Boost members may receive a free one-year extension of their next-day Boost membership.
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Say Oui to Paris! Sweet Paris Gives One Lucky Crêpe Lover the Chance to Win a Dream Parisian Getaway Sweet Paris to Gift an All-Expenses-Paid Trip for Two to Paris, Including Roundtrip Flights, a Six-Night Stay in a Luxury Hotel and Up-To $20,000 to Enjoy Parisian Culture and Lifestyle. Giveaway Includes an Exclusive Prize Tier for Sweet Passport Rewards Guests who Visit a Location and Scan using the Sweet Paris App.
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Redefining the Future of Shopping: Jingo Gains Silicon Valley’s Backing By blending personalization with advanced technology, Jingo is rethinking the way shoppers discover products and how brands connect with their audiences.
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Kroger Reports Third Quarter 2024 Results and Narrows Guidance Range “We continued to grow total households this quarter by delivering exceptional value for customers, with low prices, personalized offers and great quality Our Brands products, all through a seamless shopping experience. We appreciate our associates for their continued efforts to elevate the customer experience, delivering on our key priorities of full, fresh and friendly”, Chairman and CEO Rodney McMullen
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One Stop introduces a unique loyalty program in partnership with Snappy Shopper The Snappy Rewards scheme offers online shoppers perks like free or discounted products based on their spending levels. One Stop highlighted that the program aims to “enhance value and drive engagement” for customers using the Snappy Shopper platform.
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McDonald’s India Celebrates a Year of My M Rewards Loyalty Program To celebrate this journey of loyalty and love, McDonald’s has launched an exciting new contest called Collect Quest, conceptualized and designed by OMD and DDB network teams. This initiative has been rolled out across various markets in Southeast Asia, to elevate customer engagement and transform dining into a thrilling adventure of rewards for its loyal fans.
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Transport, Fuel Retail & Mobility:
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smart Malaysia launches loyalty programme smart Malaysia has launched a customer loyalty program powered by the Geno W3-D2C blockchain system. This initiative allows customers to earn points through various daily activities, which can be redeemed for a variety of rewards. The launch aligns with the company’s first anniversary celebration, which will conclude with the upcoming smartAway event in December.
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Payments, Finance, Property & Insurance:
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Cardless Raises $30 Million in Latest Funding Round The new funding will support the company’s continued development of industry-leading co-branded credit card and loyalty products, ongoing talent hiring in engineering and operations, and expansion into major retail, e-commerce, and SMBs.
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Persado Wins 2024 Banking Tech Award in Tech of the Future: AI and Data Category “Persado Motivation AI Unlocks New Lever for Growth” was named a winner based on evaluation of the company’s ability to showcase truly innovative software solutions that leverage the power of AI, machine learning, and data analytics to reimagine processes and elevate user experiences.
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Loyalty Technology, Solutions & Consulting:
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iSeatz Strengthens Leadership Team to Meet Rising Demand for Travel Experiences and Loyalty Products Prior to joining iSeatz, Josephs spent several years as the Chief Product Officer of arrivia heading the company’s product development and supplier strategy, in addition to leading the development of a universal travel loyalty currency at Voy Travel.
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Tulip Acquires Humankind to Revolutionize Omnichannel Customer Engagement The combined company will deliver a cohesive platform that provides retailers with a single, integrated solution for managing person-to-person customer engagement across all channels, including eCommerce.
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Motivation Excellence Launches New Website; Introduces Incentives Philosophy DRIVE The website is designed for both experienced users and those new to implementing B2B incentives and loyalty initiatives to Inspire Extraordinary Performance.
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Loyalty Juggernaut Inc. Announces Record-Breaking Performance of GRAVTY Employing AI-driven optimizations and a serverless framework, GRAVTY stands as the only AI-powered, dynamically scalable platform in its category. This approach provides organizations with peak performance at all times and also enhances efficiency through automated resource allocation.
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Reports, Research, Insights & Opinions:
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THE POINTS GUY RELEASES ITS 2025 TRAVEL TRENDS REPORT Travel enthusiasm hits new heights, but overtourism, climate change, loyalty program challenges and government regulations are changing the way we explore the globe.
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Agoda publishes 2025 travel trends Travel inspiration can come from many sources, including personal interests and hobbies (71%), great value deals (56%), and recommendations from friends and family (33%). One in five (20%) gets their travel inspiration from social media, with Malaysians and Indonesians most inspired by Instagram and the likes (both 29%).
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Jobs & Careers:
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McDonald’s is hiring: Manager, Loyalty Program Strategy (Finance) Location: Chicago, IL, USA. Click inside to apply.
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AS Watson is hiring: Senior Loyalty Operations Manager Location: London Area, United Kingdom (Hybrid). Click inside to apply.
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jetBlue is hiring: Director Loyalty Partnerships Location: Long Island City, NY, USA. Click inside to apply.
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Virgin Atlantic is hiring: Marketing Campaign Manager Location: London, United Kingdom. Click inside to apply.
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Columbia Sportswear Company is hiring: Sr. Manager of Loyalty & Consumer Groups Location: Portland, OR, USA. Click inside to apply.
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