All you need to know this week about loyalty & CX: Global Loyalty 2024: A Year in Review • AirAsia • Alaska Airlines • Air Canada • Air Arabia • American Airlines • ANA • British Airways • Saudia • Gulf Bank • Xiaocaiyuan • Valu • Xoxoday
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GLOGLO Featured:
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The “Global Loyalty 2024: A Year in Review” report, released by the Global Loyalty Organisation (GLO) consists of 2 parts: 1) An overview of key 2024 loyalty programs and solutions launches, key milestones in personalization, sustainability, technology integration, and partnership ecosystems; 2) Analysis of original 2024 predictions of 26 global loyalty experts alongside actual events taking place in 2024.
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Airlines, Alliances & Airports:
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Alaska Airlines is proud to launch a new daily, year-round nonstop service between San Diego International Airport (SAN) and Ronald Reagan Washington National Airport (DCA). This makes Alaska Airlines the only carrier to offer a direct route between these two key destinations. Tickets for this new route will soon be available at www.alaskaair.com.
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All Nippon Airways (ANA), Japan’s largest 5-Star airline for 11 consecutive years, earned the “Best Workplace”*1 certification in the D&I AWARD 2024 for the fourth year in a row. This award, sponsored by JobRainbow, Inc., is Japan’s largest diversity, equity and inclusion (DEI) certification.
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All I Want For Christmas Is… A Gift to Remember! Research shows the way that Brits gift at Christmas is changing, with almost all (86%) not being able to remember all the gifts they received for Christmas last year.
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Heading into the peak holiday travel season, Air Canada teams are mobilizing to welcome the high volume of travellers embarking on journeys across North America and around the world. The airline is providing extra in-person support from agents, and through the Air Canada mobile app, making every step of the journey easier and more enjoyable for the more than 2.2 million customers that will travel with Air Canada this holiday season.
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Cambodia Airways is the latest airline to join AirAsia MOVE’s long list of direct airline partners AirAsia MOVE, Asia’s Best Travel Booking App, is proud to welcome Cambodia Airways as its latest direct airline partner, providing another great option for its over 15 million monthly average users to experience the rich cultural heritage and breathtaking natural wonders of Cambodia.
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American Airlines becomes only carrier to fly nonstop between Washington, D.C., and San Antonio American Airlines will soon make it more convenient to travel between San Antonio, Texas (SAT) and Washington, D.C. (DCA). This week, the United States Department of Transportation (DOT) formally approved American’s application to become the only carrier operating nonstop service between SAT and DCA.
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20 for ‘25: British Airways spotlights 20 destinations for 2025 as January sale launches British Airways and British Airways Holidays have marked the launch of their January sale by shining the spotlight on 20 destinations for 2025.
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When Passion Meets Purpose: Tony’s Chocolonely now available on AirAsia MOVE’s Duty-Free Platform This festive season just got sweeter! You can now sweeten your journey with Tony’s Chocolonely, the impact-driven chocolate brand, now available on AirAsia MOVE’s Duty-Free platform at exclusive prices, making every journey a little more joyful.
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All aboard! Snowball Express brings families of fallen heroes to happiest place on earth American Airlines and the Gary Sinise Foundation (GSF) joined forces for two weeks in December to make Disney dreams come true for more than 2,500 participants during GSF’s Snowball Express. Families who have lost a loved one during military service, along with the families of fallen first responders, traveled from around the world to Orlando, Florida, for an all-expenses paid experience at Walt Disney World Resort for a week of hope, healing and camaraderie.
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AirJapan began operating its Bangkok=Tokyo(Narita) routes on February 9, 2024 and expanded to Seoul (Incheon)=Tokyo(Narita) on February 24 and Singapore=Toyko(Narita) on April 26.
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Air Arabia starts flights to Vienna Air Arabia, the Middle East and North Africa’s first and largest low-cost carrier (LCC) operator, today marked the inaugural of its nonstop flights connecting Sharjah with Vienna. The inaugural was celebrated with dual ceremonies at Sharjah International Airport and Vienna International Airport, highlighting the airline’s commitment to expanding its network and strengthening connectivity between the UAE and Austria.
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Saudia Wins Cabin Crew of the Year at Aviation Business Middle East Awards 2024 Saudia, the national flag carrier of Saudi Arabia, announced its win at the 18th edition of the Aviation Business Middle East Awards 2024, earning the prestigious Cabin Crew of the Year title. This recognition highlights Saudia’s unwavering commitment to delivering exceptional service and elevating the guest experience.
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Air Arabia Abu Dhabi resumes flights to Beirut starting January 9 Air Arabia Abu Dhabi, the capital’s first low-cost carrier, announces the resumption of its non-stop flights from Abu Dhabi to Beirut, Lebanon. The resumption of the flights underscores Air Arabia’s ongoing commitment to providing accessible and seamless travel options for its passengers.
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Saudia Partners with Resal to Convert Earned Points into AlFursan Reward Miles This collaboration allows Resal customers to convert their earned points from purchases via the Resal app into AlFursan Reward Miles, granting them access to various travel benefits and exclusive offers from AlFursan Loyalty Program.
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Retail, E-commerce, F&B, Healthcare:
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Harvest Capital-backed Xiaocaiyuan Debuts on Hong Kong Stock Exchange The membership program, which grew from 1.5 million members in early 2021 to over 8.3 million today, provides valuable consumer insights that drive loyalty and repeat purchases.
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Payments, Finance, Property & Insurance:
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United Direct Solutions serves small-to-medium businesses and Fortune 500 companies nationwide with the most effective methods to connect and engage with their audiences.
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Gulf Bank launches Kuwait’s fastest and most comprehensive rewards program Renowned as Kuwait’s fastest and most rewarding loyalty program, the enhanced Gulf Points now offers customers unparalleled benefits, including cashback, seamless airline and hotel bookings, and a cutting-edge digital shopping store – the first of its kind in the banking sector.
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Valu and GLC Paints partner to bolster GLC’s loyalty program Expanding the redemption options for GLC’s Express members by allowing them to transfer their loyalty points into Valu’s Flip e-gift card.
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Loyalty Technology, Solutions & Consulting:
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Giift (Empuls) Named in the 2024 Gartner® Market Guide for Voice of the Employee Solutions Empuls is a Xoxoday product. Xoxoday (formerly Giift) is a leading SaaS provider offering a comprehensive suite of products designed to digitize “Rewards, Incentives, and Loyalty” programs.
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