All you need to know this week about loyalty & CX: Join GLO/Comarch Customer Loyalty Predictions Webinar • AirAsia • Qatar Airways • Etihad • Korean Air • Cathay Pacific • Alaska Airlines• Air Canada • ANA • Virgin Australia • JetBlue • Radisson • IHG • Marriott • Hilton • Minor Hotels • Wyndham • Royal Caribbean • Glia • xoxoday • Grubhub • Travala • Netflix • Domino's • Visa • Solana • Wildfire • Zendesk • Ascenda • Loyalty Reports • Loyalty Awards • Loyalty Jobs & Careers
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GLOGLO Featured:
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GLO/Comarch Webinar: Customer Loyalty Predictions 2025: From AI to Sustainability What’s the future of customer loyalty? Is building loyalty becoming more difficult these days? Join our loyalty webinar on the 2025 trends and predictions to prepare your strategy for next year! December 17th, 2024, 4:00 PM CET.
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Airlines, Alliances & Airports:
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New Year, New Trips! Plan Your 2025 Adventures with AirAsia 12.12 Sale! Missed out on your year-end holiday? No worries! Start the new year with a bang—New Year, New Me, New Trip! Plan your first 2025 trip with AirAsia 12-12 sale from today to 14 December 2024, for travel period between 6 January and 28 February 2025.
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Qatar Airways’ Student Club marks Four-Year Milestone with Educate a Child Campaign Qatar Airways’ Student Club programme is marking its fourth anniversary by teaming up with the charity, Education Above All. This new initiative will see Qatar Airways donate $10 to Education Above All, for every booking made by a Student Club member. Students will need to book with their dedicated promo code from 5 December until December 16, 2024.
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Korean Air named Best Airline for Onboard Service in Global Traveler Awards Korean Air’s exceptional service and commitment to excellence are earning global accolades, securing top honors in Global Traveler’s 2024 GT Tested Reader Survey awards. The airline won the Best Airline Onboard Service award, while its loyalty program, SKYPASS, was recognized for Best Frequent-Flyer Award Redemption.
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Alaska Accelerate is architected to deliver on the combined airline’s vision of connecting guests to the world with a remarkable travel experience rooted in safety, care and performance.
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Aer Lingus unveils brand new routes from Cork to Bilbao and Bordeaux for summer 2025 Aer Lingus today announces the launch of two new summer 2025 routes from Cork Airport, bringing more travel options to customers seeking vibrant European destinations. Starting in late spring, Aer Lingus will operate direct flights to the culturally rich cities of Bilbao and Bordeaux three times a week, with fares from €59.99.
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AirAsia commits to supporting students with affordable flights through FLYsiswa programme AirAsia is proud to reaffirm its commitment to providing affordable travel for students through the FLYsiswa programme, initiated by the Ministry of Transport Malaysia.
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AirJapan started the sale of flight tickets for the period of the 2025 summer flight schedule (Mar 30, 2025 to Jul 31, 2025) .
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Cathay Pacific wins big at TheDesignAir Awards 2024 Hong Kong’s home airline is named Design Airline of the Year, Asia and wins Best New Business Class for Aria Suite and Best New Premium Economy
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Consumers Who Sign Up to be Notified When the Pre-Sale Begins Will Automatically Be Entered into a Drawing to Win One of 10 GoWild! All-You-Can-Fly Annual Passes
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JetBlue Boosts Boston Transatlantic Flying by Launching New Service to Madrid and Edinburgh JetBlue, New England’s leading leisure airline, is elevating transatlantic travel with the launch of two exciting new routes to Madrid and Edinburgh. Starting May 22, 2025, JetBlue will introduce daily nonstop seasonal service between Boston Logan International Airport (BOS) and Adolfo Suárez Madrid-Barajas Airport (MAD), marking its debut in Spain and expanding its European footprint .
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KLM introduces three new European destinations KLM will be flying to three new destinations in Europe starting spring 2025: Ljubljana (LJU), Exeter (EXT) and Biarritz (BIQ). From March 30, KLM will begin flights to Ljubljana and Exeter. Starting April 19, KLM will also fly to Biarritz. With these new routes, KLM offers its customers even more travel options within Europe, both for business and leisure purposes.
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Tune Protect Group Berhad (“Tune Protect”) and AirAsia Aviation Group Limited (“AirAsia”) announced the launch of the AirAsia Comprehensive Travel PLUS in Singapore. The enhanced AirAsia Travel Insurance features Cashless Hospital Admission services for AirAsia flights departing from Singapore.
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Virgin Australia prepares for record breaking summer Passenger records are set to soar this summer with Virgin Australia scheduled to operate up to 3,000 flights per week across its domestic and short-haul international network in December and January – the equivalent of nearly half a million seats each week.
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Etihad Airways and Air Seychelles have entered into a codeshare agreement, allowing customers to travel seamlessly on a single booking between all of Etihad’s destinations and Mahe, Seychelles connecting via the impressive Zayed International Airport in Abu Dhabi.
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SAS ANNOUNCES DIRECT FLIGHT BETWEEN COPENHAGEN AND KIRUNA An increasing number of travelers are venturing to wintry mountains and vast plains high up in northern latitudes. To meet the growing demand for Arctic and winter tourism, SAS is launching direct flights from Copenhagen to Kiruna, starting December 12, 2024.
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Korean Air completes Asiana Airlines acquisition The integrated frequent flyer programme framework will be submitted to the Korea Fair Trade Commission by June 2025. Following regulatory review, programme details will be communicated to customers.
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Air Canada to offer free Wi-Fi on flights for Aeroplan members Air Canada has announced plans to provide free Wi-Fi to Aeroplan members starting in May 2025, expanding its partnership with Bell, which already enables free in-flight text messaging.
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Hotels & Hospitality:
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An Iconic Revival: W Prague Defines a New Era of Luxury Lifestyle Hospitality In Central Europe The first W Hotels location in the Czech capital reinvigorates a storied landmark with a blend of old-world opulence and bold new concepts, capturing Prague’s rich history and furthering the brand’s dynamic expansion across Europe
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Hilton today announced the opening of the much-anticipated Hilton Brazzaville Les Tours Jumelles Hotel & Residences. The opening establishes Hilton’s presence in the vibrant Congolese capital.
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Six Senses Quexigal Palace To Recreate a Magical 16th-century Royal Village near Madrid, Spain Quietly tucked away in Ávila, just 50 minutes from Madrid, lies a 16th-century palace with a story to tell. Six Senses, part of IHG Hotels & Resorts’ fast-growing Luxury & Lifestyle portfolio, has signed a hotel management agreement with the joint venture created by Sidercom and El Enebro to welcome guests like the royalty of centuries past within a 100-hectare (250 acre), 60-key country estate, which is expected to open at the end of 2026.
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IHG Hotels & Resorts introduces voco Seoul Myeongdong to the city’s trendy business and shopping district, Myeongdong. This is the brand’s second property under its premium brand, voco hotels, in South Korea following the stylish voco Seoul Gangnam which opened in 2022.
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IHG Hotels & Resorts marks Vietnamese debut of Vignette Collection IHG Hotels & Resorts has introduced its Vignette Collection brand to Vietnam as Moire Hoi An joins the fast-growing family of one-of-a-kind hotels in destinations to remember. Poised along the tranquil banks of the Hoai River, the 128-key Moire Hoi An resort presents an intimate collection of 128 guestrooms and suites, overlooking the UNESCO World Heritage site of Hoi An’s ancient town.
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Nestled between Tunis’ renowned City of Culture and the Convention Palace, the opening of Radisson Blu Hotel & Convention Center, Tunis, establishes a new benchmark for hospitality in the capital, as it marks the official debut of the Radisson Blu brand in the city. Ideally positioned on Avenue Mohammed V, the hotel offers stunning views of the city and Lake Tunis as well as offering effortless access to top attractions and Tunis-Carthage Airport.
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Homes & Villas by Marriott Bonvoy is the premiere booking platform for customers who prefer premium and luxury rental offerings that prioritize consistency, quality and unparalleled loyalty through the travel loyalty program, Marriott Bonvoy.
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Wyndham’s New Campaign Offers Tongue-in-Cheek Take on Holiday Travel For a limited time, stay two nights and earn 7,500 Wyndham Rewards points, enough for a free night at thousands of Hotels by Wyndham.
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Minor Hotels Expands Australasian Portfolio with Landmark Queen’s Wharf Residences Minor Hotels, one of the world’s fastest-growing global hospitality groups, has further expanded its Australasian portfolio, announcing the signing of the management letting rights for the landmark Queens Wharf Residences development from early 2025, setting a new benchmark for urban tourism in Brisbane.
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Anantara Iko Mauritius Resort & Villas Unveils its New ‘Be Iko’ Conservation Initiative Anantara Iko Mauritius Resort & Villas offers guests a new way to travel and experience the world, pairing luxury hospitality with eco-tourism with the launch of its new ‘Be Iko’ programme.
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All Roads Lead to Rome: Registration Is Now Open for The Anantara Concorso Roma Anantara Concorso Roma, the new collector car spectacle by Anantara Hotels & Resorts, is gearing up for its glamourous debut on 24-27 April 2025.
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Accor is stepping into 2025 with a powerful array of new hotels, resorts and exciting hospitality experiences, set to open throughout the year. Across its spectrum of 45+ hospitality brands, ranging from luxury to economy and everything in between, Accor is giving travelers fresh inspiration to explore the world – from ultra-luxurious train journeys to seaside wellness retreats and stylish urban hotspots.
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Design Hotels Accelerates Global Portfolio Growth with Milestone Signings Design Hotels, the community-driven portfolio of nearly 300 independent hotels, announced 29 signed agreements and 10 percent growth of its global portfolio within the last 12 months. From the under-the-radar Black Sea coast of Batumi, Georgia, to the bustling, residential neighborhood of Tribeca, New York, each of the new and upcoming Design Hotels properties embodies the values of the brand and the singular vision of the property owner.
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The Cherished Holiday Tradition ICE! Opens at Resorts Nationwide to Kick-Off the Holiday Season Overnight and local day guests at all Gaylord Hotels and the JW Marriott San Antonio Hill Country can experience the frozen attraction along with an extensive lineup of Christmas activities
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Hilton on Track to Triple its Portfolio in Egypt with Plans to Open 25 Hotels Across the Country Hilton is on track to triple its presence in Egypt with plans to open 25 hotels across the country, including the signing of more than ten new properties under the global hospitality company’s award-winning brands. Hilton’s growing pipeline brings it closer to its aim of exceeding 40 hotels operating in Egypt over the coming years.
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voco hotels lands in Bandung, Indonesia IHG Hotels & Resorts announces the introduction of voco hotels in Bandung, Indonesia through a signing agreement with PT Sun Land Investama, and new partner Nova Chandra.
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Cowboys and Canals: Hotel Indigo opens its doors in the vibrant Las Colinas neighborhood IHG Hotels & Resorts continues to expand its presence in Texas with the opening of Hotel Indigo Irving – Las Colinas. The hotel marks the company’s 13th new property in the Lone Star State in 2024, joining other recent Luxury & Lifestyle portfolio openings including InterContinental San Antonio Riverwalk and Kimpton Santo Hotel.
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Ireland’s first Radisson RED opens in Galway Radisson RED Galway has opened its doors, making it the first property of the bold, upscale brand in Ireland. Located in Galway’s newest neighborhood, Crown Square, an impressive development between Moniva Road and Joyce’s Road and close to Galway’s city center, Radisson RED incorporates art, music and fashion to create an unforgettable stay for guests, and is an excellent fit for this famously cultural city.
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Cruises:
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Royal Caribbean Updates Loyalty Program’s Beverage Benefit Previously, many members appreciated being able to take unopened drinks back to their staterooms to enjoy later. However, as of December 6, 2024, on Freedom of the Seas and Utopia of the Seas, crew members began requiring all drinks redeemed with loyalty vouchers to be opened at the bar. This change sparked dissatisfaction among guests, who viewed it as unfair given the cost of achieving elite status and speculated it was an effort to encourage drink package purchases.
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Retail, E-commerce, F&B, Healthcare:
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Grubhub Onsite and Hilton Expand Partnership Guests at Hampton by Hilton, Tru by Hilton, and Spark by Hilton can satisfy their cravings and order essentials from the Grubhub Marketplace.
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Fabio Pulidori will focus on driving innovation, expanding into new markets and delivering solutions that empower brands to increase sales, enhance customer loyalty and streamline operations.
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Lowe’s Unveils 2025 Total Home Strategy to Drive Long-Term Growth and Market Share In early 2025, the company is relaunching its Pro loyalty program as MyLowe’s Pro Rewards, designed specifically for the small-to-medium Pro.
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Previously serving as SHOPLINE’s U.S. managing director, Yang was instrumental in driving strategic initiatives to grow market share, enhance customer satisfaction, and achieve sustainable growth.
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A survey by McKinsey Insights found 80% of loyal customers prefer shopping with brands that offer tailored choices and personalized experiences. From color selection and accessories to performance variations, custom options can help create a highly personalized shopping experience that allow buyers to interact more directly than they would for a standardized transaction.
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Travala crosses $100 Million in annual revenue The features of the Web3 travel platform, such as Bitcoin rewards for bookings, Skyscanner and KAYAK partnerships, and the strong performance of the crypto market overall, played a massive role in the platform’s growth.
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Founding partner GALERIA returns to PAYBACK From the end of 2025, customers will once again be able to collect PAYBACK points in all GALERIA department stores and online at GALERIA.de.
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Entertainment, Sport, Telecom & Social Media:
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Ubisoft+ Revamps Reward System Beyond discounts, the program offers exclusive in-game rewards, including weapons and character skins. New Ubisoft accounts start with 100 units, allowing players to apply a discount to their first purchase.
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Domino’s® and Netflix Partner to Bring Emergency Pizza to the Squid Game Universe On Dec. 12, the player with the lowest score from each competing group in Squid Game: The Experience at Manhattan Mall in New York City will win free Domino’s Emergency Pizza for a year.
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By integrating with Factor4, GoTab POS offers Majestic a comprehensive gift card solution that covers all customer interaction points. Majestic can now issue, redeem, and manage gift cards through multiple channels.
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Payments, Finance, Property & Insurance:
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SurgePays’ ClearLine Marketing Platform Integrates with Clover Point of Sale System With ClearLine’s innovative marketing technology integrated into Clover’s POS terminals, merchants can now create loyalty programs and personalized rewards to deepen customer relationships and drive repeat business.
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Frankenmuth Credit Union Partners with Glia Partnership combines modern ChannelLess® technology with seamless CU*Answers integration to streamline member interactions and boost agent productivity.
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Wirex Expands UK Card Offering with the Launch of Visa Platinum Card Available as both a virtual and physical card, this new Visa Platinum card provides its cardholders with premium features when the card is used at Visa-accepting retailers.
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Loyalty Technology, Solutions & Consulting:
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Bond by Solana Labs Partners with Baxus and Iridia to Debut Onchain Molecular Authentication Tech Bond by Solana Labs Partners with Baxus and Iridia to Debut Onchain Molecular Authentication Tech
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Wildfire Systems Delivers Savings to Consumers for Over $1 Billion in Purchases in 2024 These results were driven by Wildfire’s expanding footprint of online merchants and white label partners, which include leading credit card issuers, consumer rewards services, and fintechs.
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Zendesk Names Shashi Upadhyay as President to Lead Product, Engineering, and AI AI innovator’s efforts will focus on building exceptional products that enable customers to deliver outstanding experiences.
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Tervis Selects Listrak as its Cross-Channel Marketing Partner Tervis will utilize AI-driven predictive customer segments, personalized product recommendations and content that dynamically tailors campaigns at scale all based on the Unified Customer Profile from Listrak’s data platform.
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Xoxoday Launches India’s First AI-Powered ‘Channel Incentives’ Digitization Software Xoxoday’s new product, Loyalife, is designed to alleviate the complexity and inefficiencies involved in managing incentive programs.
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The Points Guy unveils winners of the TPG Awards In its seventh year, the awards celebrate the companies improving every phase of the travel journey, including the best reward credit cards, lounges, loyalty programs, airline experiences, hotel programs, cruises and more.
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Retailers using the Swiftly platform in combination with Audience Optimizer™ have achieved impressive growth in app acquisition and engagement, with some reporting a staggering 4900% increase in monthly active users (MAUs) in just months.
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Ascenda Partners with Cardless to Transform Co-Brand Landscape and Enable New Loyalty Opportunities Through this partnership, Ascenda and Cardless will offer partners an integrated solution that leverages the power of both brands to create differentiated co-brand card products, while seamlessly introducing or enhancing loyalty engagement propositions.
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Contact Center Technology Pioneer Michael Tessler Joins Glia’s Board of Directors Tessler brings over 20 years of proven success in growing and scaling technology businesses across the world. Tessler is currently co-founder and managing partner at True North Advisory, a firm that helps scale customer experience-oriented businesses.
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Reports, Research, Insights & Opinions:
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Brands and retailers are investing heavily in mobile advertising to reach consumers on their devices. Personalized services, such as location-based technology, are helping vendors target audiences with customized offers.
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The new battleground for commercial card providers: Rewards and flexibility, Ascenda report reveals The report unveils key trends and opportunities in the fast-growing spend management market, particularly for small and midsize businesses. The study highlights a significant opportunity for providers to differentiate and win share through targeted investments in the customer value proposition.
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Passengers Envision a Hyper-Connected Future for Air Travel, Viasat Report Reveals Report finds high-quality connectivity is key to attracting and increasing customer loyalty for airlines.
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2025 CPG Predictions: Grounded in a Digital-First World The CPG industry is experiencing significant change with the convergence of technology, economic pressures, and changing consumer behaviors.
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40% of consumers find the ads they see irrelevant Bain & Company finds retailers experimenting with AI-powered targeted campaigns see a 10% to 25% increase in return on ad spend
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Emotion AI Market worth $9.01 billion by 2030 – Exclusive Report by MarketsandMarkets™ The demand for personalized experiences, the integration of AI in smart devices, advancements in video/audio analytics, and increased investments in AI startups are driving the Emotion AI Market rapidly.
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Acosta Group Makes Five Consumer Predictions for 2025 Key themes for brands, retailers, and foodservice operators include personalization, authenticity, innovation, convenience, and entertainment
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Earnest Analytics launches psychographic, demographic, and spending-based Customer Groups The new Earnest Analytics Customer Groups go beyond traditional demographic attributes to allow deeper analyses into consumer spending behavior. Clients will be able to track spending, compare loyalty, see wallet share, and monitor macroeconomic impact by specific cohort.
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TTEC Unveils Customer Experience 2025 Trends Redefining the Future of CX While the promise of AI and advanced CX technologies has generated significant excitement, 2025 is the year when execution will take center stage. To fully capitalize on these innovations, companies must focus on laying a solid foundation of seamless systems, aligned strategies, and operational readiness.
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Jobs & Careers:
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Santander is hiring: Senior Associate, Marketing (Partnerships) Location: Boston, MA, USA. Click inside to apply.
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Victoria’s Secret is hiring: Manager, Marketing Loyalty Strategy Location: Reynoldsburg, OH, USA. Click inside to apply.
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USAA is hiring: Head of Membership Location: Charlotte, NC, USA. Click inside to apply.
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Virgin Atlantic is hiring: Loyalty Proposition & Programme Manager Location: Crawley, England, United Kingdom. Click inside to apply.
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